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Ford of Franklin

Franklin, TN

4.8
1,145 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,145 reviews

May 31, 2024

Dropped off vehicle for diagnostic testing and rented a vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t More

by Angela F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick xx Clair
May 31, 2024 -

Angela F responded

I’m out of money for rental that could have been used for repair. No customer deserves that treatment.

May 30, 2024

Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More

by leecoleman30
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

I enjoyed working with Stephen. He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try More

by SUSANJTYLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Stephen is a phenomenal person to work with. He is always willing to accommodate and help out in any means necessary. I have had nothing but a positive experience each time interacting with him. More

by sps3708
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hylin McNeeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Simpson
May 29, 2024

It was a pleasure working with Stephen. He made buying a car easy. He was able to quickly answer any questions I had, he knew his inventory, he was very knowledgeable about how all the butt More

by judygoodman0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024

Dreah was a dream to work with! I found the vehicle I purchased online, had a trade in (which I normally don’t have) and it was smooth! We drove three hours to finalize the trade/sa More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dreah Dearing
May 27, 2024

Sales rep was very knowledgeable and responded quickly with updates and answers to questions. He also expedited the process by working ahead on paperwork. He kept the process moving without being pushy. More

by babuddyalexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

Steve Farrar made my visiting the Ford dealership a wonderful experience. Most interactions were over the phone with updates on my order however when I did need to go to the dealership it was always More

by Kwa.1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

Steve was very friendly and helpful. He went the extra mile to help me. Being Nice goes a long way. More

by redpebbles1015@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Well I definitely give Summer Bell and Norm Hanes 10 out of 5 stars 🌟! This was the easiest and best experience I have ever had car shopping! I was dreading it at first. But summer made it so simple for m More

by Jessica Cayce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer Bell
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