89 Tennessee Ford Dealers

I have been a customer since 2020 and I have enjoyed the - BRIAND75

I have been a customer since 2020 and I have enjoyed the service department greatly as well as sales (Charles Deck - we call him Chuck). I recently bought a new (to me) truck there which makes 4 vehicles my family has purchased at East Tennessee Ford. They do things right.

Above and beyond customer service. - Yonpenny18

Above and beyond customer service.I was so impressed with my vehicle and my salesman Jacob Roper! Vehicle was spotless and ready to go.They catering about there customers after the sale too. Ask for Jacob Roper and you wont be disappointed!

Gallatin ford is absolutely amazing! - kc.kirkwood

Gallatin ford is absolutely amazing! They do some of the best work and have helped multiple times when I needed it! Also Feddy is the man!

Great experience! - Francis

Great experience! The entire process was smooth, professional, and hassle-free. The staff was friendly, honest, and very helpful. Excellent customer service! I highly recommend this dealership! Shout out Mr. Nicholas Endraske!

15 word minimum fast friendly service. - Customer

15 word minimum fast friendly service. I will be back to this dealership Have a nice day 😃

I had such a great experience here buying a vehicle! - jalynnmae24

I had such a great experience here buying a vehicle! Chris worked with me so well to accommodate my needs when purchasing a vehicle!

Great dealership! - overbeer

Great dealership! I was treated very good and respectful by my salesman (Shane) and the manager (Mr. Bailey), the whole team was great! I would definitely recommend these folks if you need a new vehicle. When the time comes, I will return for my next one! Thanks for an easy process!

Dealer was fantastic. - mark5489

Dealer was fantastic. Treated me well and kept me informed about everything. And love the quality of the vehicle I ended up getting.

They always do a great job. - sons.chia3m

They always do a great job. The staff is very friendly and the service is great.

Recently purchased a 2019 F150 with really low miles from - Glen

Recently purchased a 2019 F150 with really low miles from this dealership and everyone I spoke to was super helpful and the process was very transparent. I had a lease turn in and they also helped me with that even though I still had a couple payments left. I have been doing my service here even before they built the new building and I like the new waiting area a whole lot better. Ed Johnson and Randy Blankenship are the best!

Excellent service as always from Ford. - jepper5783

Excellent service as always from Ford. They stay On top of what my card needs.always nice staff to work with. Thank you for the easy .mobile service.

My experience with Wyatt Ford of Nashville's Service - Mr. Thomas

My experience with Wyatt Ford of Nashville's Service Department has been extremely disappointing and frustrating. Initially, I was told that certain service fees would be applied toward the cost of repairs. I have text message documentation confirming this agreement; however, when it came time to honor that commitment, the dealership denied it. This lack of transparency immediately raised concerns about the integrity of the service process. Communication throughout the repair process was also unacceptable. I received no proactive updates regarding the status of my vehicle and was forced to repeatedly contact the service department myself to obtain information. Additionally, the dealership's service app proved to be unreliable, as it never reflected that my vehicle was ready for pickup—even after I had already retrieved it. To make matters worse, after the initial service was completed, my vehicle developed additional issues that were not present beforehand. My sunroof no longer operated properly, and water began collecting on the front passenger side. When I reported these concerns, I was asked to bring the vehicle back and was assured that I would not be charged. However, after dropping off the vehicle, I was informed the following day that I would be charged two separate diagnostic fees of $250 each. This directly contradicted what I had been told. When I called to discuss the matter and requested to speak with the Service Manager, Sidney never came to the phone. Instead, I was told that she would return my call, which further added to my frustration and reinforced the ongoing communication issues. At no point during this experience did I feel valued as a customer. Instead, I felt misled, overcharged, and ignored. The combination of broken promises, poor communication, lack of accountability, and the emergence of additional vehicle issues has left me with little confidence in the service department's competence and customer care. This has been one of the worst service experiences I have encountered. As a result, I have decided to retrieve my vehicle and take my business elsewhere. I cannot recommend Wyatt Ford of Nashville's service department to others based on my experience.

After an incredibly frustrating experience at another - Dbell901

After an incredibly frustrating experience at another dealership, Danny and the team at Homer Skelton Ford in Millington completely turned things around for me. From the moment I walked in, I was met with a warm, family-friendly atmosphere that made all the difference. The level of customer service I received was truly exceptional, and by the end of the day, I knew I had walked away with a fantastic deal. This experience reaffirmed that I’ll never go back to a corporate-owned dealership again. I absolutely love my brand-new Ford F-150, and I’m looking forward to working with the service department in the future. Thank you to everyone at Homer Skelton Ford for making this such a great experience!

I hd my car in roughly 4 months ago for losing - dmcd3055

I hd my car in roughly 4 months ago for losing acceleration. I was promised it would never happen again and if it did it was covered under warrantee. I lost excleration and the wrench came on and then the engine warning light. I immediately contacted the service team and was assured it would be handled. A week went by t=with no effort to contact me or give any sort of update. I finally called and to say the least I raised my voice over the lack of service. Promised it back COM monday. They delivered as promised but charged me 2k saying that a radiator hose had leaked on a sensor and once the fluid evaperated off the system reset. The games that are played to avoid keeping the promise I was given by Jason. Mike was absent in the responsibility to keep the customer informed. So here I am on the road and its happening again in less than a week. Not sure that I would trust them to boil a pot of water!! Adding insult to injury they charge you 3% if you use your credit card.

Fairway Ford has the absolute best staff in both sales... - williefrye

Fairway Ford has the absolute best staff in both sales and service. I just purchased a new 2022 F250 and the customer service was top notch. This is the 6th new vehicle I've purchased from them since 1993 and purchased a used car for my son there too. I've used their service department for many years and always had great results. Alan Drinnon is an absolute pleasure to work with and John King takes a great deal of pride in his dealership. For my personal purchases, I wouldn't go anywhere else.

They will sell you a "Lemon Law" buy back car without - bbrads53

They will sell you a "Lemon Law" buy back car without actually telling you and then want you to take the loss....Quote from a person that they sold a lemon law car too..."On 12/12/22, my car was towed to Mtn. View Ford Lincoln. I was told by them that the car was in horrible shape, that it should have never been sold due to the previous history of problems." Let the buyer beware....

The service time was great. - dtomlinson007

The service time was great. Them getting me in quick was great. The staff was awesome.

Casey and the crew are the best. They go out of their way... - Stacey.hodge1967

Casey and the crew are the best. They go out of their way to help find the right vehicle and the right deal!

King Cotton provided a great experience. - Jeffrey775

King Cotton provided a great experience. Keith was very helpful throughout the process. The sale price was a good deal.

Terry Phillips stayed late to help get us in a great - Pegasus71

Terry Phillips stayed late to help get us in a great truck with a great deal. They are making every effort to bring this dealership to the top.

Everyone was friendly and helpful. - Mickey.phipps48

Everyone was friendly and helpful. Good selection of vehicles and salesman did a nice job.

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.

I bought a used car at this dealership Sept 2025. - TASPENCE14

I bought a used car at this dealership Sept 2025. The main reason I purchased this particular vehicle is because it had a cd player. The salesman Keith Brown knew this. Long story short the player was broken when I bought the car and he knew this. The previous owner was the sales manager Shane Swann and he also knew it was broken but I was not told this.I tried for months to get it replaced to no avail. After being stonewalled I finally decided to write a review on google maps. The owner Lenny Lawson gave a nasty reply instead of solving the problem . Also the cloth seats were filthy and stained so I had to have it professionally cleaned I feel it is VERY unprofessional to sell a vehicle in this condition an shows disrespect to the customer

We came all the way from Springfield Tn to pick up the - pupchurch1960

We came all the way from Springfield Tn to pick up the Navigator L we wanted. We had already been on the phone with Thomas getting him to send pictures and asking all kinds of questions. Thomas White was great, he had the Navigator all clean and ready to go when we got there the paper work didn't take long at all. We really appreciate everything they did he even set up our phones and door locks for us so my husband and I could talk to each other on the way home we were in separate cars at this time.. We will be recommending them to all our family and friends.

Watch out for these guys! - jerrybmartin1962

Watch out for these guys!!! Bait and switch! Really responsive when they are trying to get you to make an appointment, but asked for a CARFAX and buyers order and....nothing! Kept saying by text it was on the way, never sent...so don't know if they didn't have the car or what, just not honest people....don't waste your time with them because they are liars and take your business elsewhere!

My Salesman is Spot On with Great After Service Helping - YOGI

My Salesman is Spot On with Great After Service Helping Me Thru All The New Gadgets The Ford F-150 Has To Offer. The Financial Individual Is Also Terrific Explaining My Payments and Buyout Offer. The Technicians In The Garage Are Highly Skilled ! Offering Me A Pickup For My Vehicle. Thank You Jeff Mahan AT Joe Mahan Ford Paris Tennessee. I WILL MOST CERTAINLY BE BACK IN THE FUTURE.

We went in to buy a new 2013 Ford Fusion. The sales lady... - David&Maria

We went in to buy a new 2013 Ford Fusion. The sales lady would not answer our questions regarding trade in value but keep trying to run our credit. When I told her I wanted to know what our trade was worth before we were doing anything else she brought another guy out. I assume he was the sales manager. He would not give us any straight answers either. They wanted to run our credit in order to finish the deal. Eventually they did say we were upside down in our trade which we already knew. I responded with we do not have a deal until you tell me how much negative equity we have. He said we did not sell you that car. You were the ones stupid enough to buy it. They were both rude and arrogant to us. We ended up going to another dealer who gave us a very fair trade in value and helped us buy our new 2013 Ford Fusion.

Triple A Experience - Gsplprch1

I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.

Considering that most of this deal was done on-line, I - sunroe

Considering that most of this deal was done on-line, I will say, we were very satisfied with the outcome. The areas that gave us pause was the very low trade in value given for our vehicle. We were told that when they saw the vehicle it would be adjusted, and the orginal sales agent repeated that once we arrived and he actually saw the truck, but there was never any upward adjustment. A great disappointment. The whole process of purchaseing the vehicle was rather disorganized as we were asked to move from one task to another without fully completeing each task. Not a comfortable experience for a customer, but so far it appears that all the paper work is in order. Everyone involved in our experience was freindly and very willing to work with us even from over 700 miles away. We are very happy with the Ford F150, especially to gas mileage and the comfortable ride.

HORRIBLE NO ONE WILL RESPOND TO TAKE CARE OF PROBLEM - MKFARRIS20

HORRIBLE PLACE! THESE PEOPLE ARE THIEVES AND CROOKED AS THEY COME. LAST WEEK OF MARCH 2019 I PURCHASED A 2016 FORD F 250 SUPER DUTY, WITH $20k down and financed the remaining balance. After making payments for almost a year this Dealership not the finance company Capital One, decides to come pick up the truck . After waiting this entire time for them to send my information to get my tags, which i never received and the finance company also never received the title. They totally disregarded the 10 day purchase agreement rule they they can not pick a vehicle up after 10 days and without some kind of written notice being sent, which is under Title 8 of the Consumer Law.I have never received any form of communication with them other than to pick up my vehicle to where i can not even get to work. I have called and emailed and left messages no replies have been given even after a week of trying to reach someone. They will not let me speak to any of the higher ups over Cindy Davis. They have basically stole my truck . i am now left with no transportation and no downpayment and no answers . I dont even know where my truck is or how to get it back because no one will communicate with me. DO NOT BUY FROM THESE PEOPLE . THEY ARE CROOKS! ANYONE WITH ANY INFORMATION I CAN USE TO HELP OR ANY ATTORNEYS THAT WILL HELP ME I DESPERATELY NEED HELP!!!! MKFARRIS20@GMAIL.COM