Phil obiora cleared my car with a broken transmission - J357
Phil obiora cleared my car with a broken transmission even after I drove with a Toyota certified mechanic (mark fraser #3022) who’s confirmed my concern AFTER the initial diagnostic was done and nothing was found. Even though I towed in my vehicle they still tried to tell me there was nothing wrong with it and the noise I was hearing was due to uneven tire wear after I expressed it as unlikely that was the cause because the vehicle seized the night before. I Reluctantly took my car and left without having to pay as my service rep “Phil” let me know my diagnostic fee would be waived considering they couldn’t appease my concerns I’m assuming. I took the car back to my university campus and on the way roughly 20 minutes after the car was cleared it began seizing on the highway. I took the car back to Antwerpen was given a loaner and 2 days later I was notified that my transmission needed repair and would be covered under warranty. The rental contract I was given clearly states my rental would be valid until my repair is complete. After letting me know my car needs a transmission repair, they told me the transmission is on back order and that the rental would not be applicable for the time being while waiting for the transmission. From my understanding service begins when the vehicle is taken in and diagnosed and awaits its new parts. On April 28th 3 weeks after I brought my car in and was told there was nothing wrong with it only to find it actually had a broken transmission, Antwerpen Toyota breached their contract and retrieved the rental I was given while I was asleep on my college campus tens of miles from home. Additionally, regardless of the fact that my car is still currently unfixed and I have a contract legally giving me use of the courtesy vehicle for the time period, Charles Howard threatened to call the police on me for “stealing their rental vehicle” prior to them illegally retrieving it on their own. When trying to reason with interim general manager josh felsen, he let me know my word meant nothing to him and that he’s sure the service department didn’t clear a car with issues (considering the vehicle has been in the shop since I got my rental on April 8th and today is the 28th needing a new transmission that’s on back order that’s clearly not true) As of this evening I have already filed a claim with the attorney general. Please be wary before conducting business with certain members of the Antwerpen Toyota team in Clarksville they are masters of deception. my car is still sitting in their shop, it’s been 3 weeks no date as to when it will be complete and no transportation for me to get to and from school/work even though I was given a contract stating otherwise and my vehicle is a 2022 under warranty.
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