Heritage Toyota Catonsville

They were able to get me approved online prior to coming into the dealership. Everyone was kind. into the dealership. Everyone was kind. More

I was referred to Mr Akinola for a purchase. He really lived up to the hype. He’s very patient and listens to me He really lived up to the hype. He’s very patient and listens to me More

This is my 4th vehicle from Mr. Akinola. He never disappoints. Always listen and has my back all the time. Thanks again sir. Akinola. He never disappoints. Always listen and has my back all the time. Thanks again sir. More

The experiences were good but the car was not wash properly. Overall, I am okay with it :) properly. Overall, I am okay with it :) More

Tyler is great! I have bought 3 new cars from him over the years. No hidden fees and Sharon the sales manager was willing to work with me. I have bought 3 new cars from him over the years. No hidden fees and Sharon the sales manager was willing to work with me. More

Calvin was a class act from start to finish. He is a consummate professional with a sparkling personality. He was true to his word and got us in and out of the dealership with exactly what we wa He is a consummate professional with a sparkling personality. He was true to his word and got us in and out of the dealership with exactly what we wanted. If all car salesmen were like Calvin, I’d never stress buying a car again! More

Very unprofessional and rude. Talks to women in a very demeaning manner as if they do not know or understand anything about cars. For example when I mentioned I wanted to look at Talks to women in a very demeaning manner as if they do not know or understand anything about cars. For example when I mentioned I wanted to look at a car, which happened to be a SUV, he laughed at me, then proceeded to say “that is not a car, it is a SUV”. Laughed at customers that have language barriers. Honestly, I wish I could give him 0 stars. More

Demeaning Attitude Towards Women: Barry consistently displays a patronizing attitude towards female customers, assuming they lack knowledge about cars. His condescending tone and behavior are evident in displays a patronizing attitude towards female customers, assuming they lack knowledge about cars. His condescending tone and behavior are evident in interactions where he belittled a female customer for referring to an SUV as a car. Laughing at Customers: Barry's unprofessionalism extends to laughing at customers, particularly those with language barriers. Instead of offering assistance or clarification, he mocks them, creating an uncomfortable and unwelcoming environment. Failure to Provide Respectful Service: Regardless of a customer's gender or language proficiency, it's imperative for salesmen to offer courteous and respectful service. Barry's behavior falls short of this expectation, leaving customers feeling disrespected and undervalued. Barry Smith's unprofessional and rude conduct towards customers, particularly women and those with language barriers, undermines the dealership's reputation and customer satisfaction. Immediate corrective measures, including re-education and supervisory oversight, are necessary to rectify his behavior and uphold the dealership's standards of professionalism. More

The car salesman I encountered during my recent shopping experience for a new vehicle left much to be desired. Not only did they fail to exhibit basic courtesy, but their demeanor was outright insulting and experience for a new vehicle left much to be desired. Not only did they fail to exhibit basic courtesy, but their demeanor was outright insulting and rude. It was disheartening to be treated with such disrespect while simply trying to explore my options and make an informed decision about a significant purchase. This salesman's behavior not only reflected poorly on the dealership but also created a negative impression that overshadowed any positive aspects of the vehicles on offer. It's unfortunate that in an industry where customer service should be paramount, individuals like this salesman are allowed to tarnish the reputation of the dealership. I would caution others to be wary when dealing with such unprofessional behavior. More