Wellesley Volkswagen - Service Center

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The lady who checked me in was great and friendly. I mentioned that the key also needed a battery replacing and was told this would be arranged. Collected the car, the recall seems to have been fixed. I mentioned that the key also needed a battery replacing and was told this would be arranged. Collected the car, the recall seems to have been fixed. I asked if the key battery had been replaced and the lady behind the desk said it had. Drove to Maine the next day and low and behold, battery had not been replaced and I am left with a flat key and can only use the VW app to lock the car easily - which keeps logging me out. As temperatures were negative F, the thumb on the handle would not work to lock the car. Not ideal. This is not the first time that the Wellsley office has misinformed us and will not be purchasing another vehicle from this branch. More

Everyone I spoke with was professional and kind. My car was completed in a reasonable amount of time as well. My car was completed in a reasonable amount of time as well. More

Car was serviced (recall airbag) and done in a timely manner. Staff was professional/friendly and provided transportation to/from my office. Outstanding service! manner. Staff was professional/friendly and provided transportation to/from my office. Outstanding service! More

From customer service to courtesy ride given me a very good experience. Thank you so much. good experience. Thank you so much. More

It cost nearly $25 to replace the battery in my key. Shouldn't be that expensive. Shouldn't be that expensive. More

Wellesley Volkswagan always goes above and beyond to make their customers happy. Always have a great experience there. their customers happy. Always have a great experience there. More

Great service. Service was performed within the timeframe specified. I waited in the customer lounge that had WiFi, tv, workstations and plenty of other seating. Ov Service was performed within the timeframe specified. I waited in the customer lounge that had WiFi, tv, workstations and plenty of other seating. Overall happy with the experience. More

Karl and the Wellesley VW team are outstanding. 10/10 would work with them again. 10/10 would work with them again. More

Service was very quick. Karl was responsive and helpful. Would highly recommend VE service department. Karl was responsive and helpful. Would highly recommend VE service department. More