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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,199 Reviews

1,199 Reviews of Wellesley Volkswagen - Service Center

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September 26, 2024

Great experience making appointments, getting guidance on best recommendations for best service. Timely execution of service with great results. More

by JPREGO31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Excellent customer service. Helped arrange shuttle and kept me in the loop on timings. Would highly recommend! More

by azeem_qadir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Wellesley VW service is consistently excellent! I've been a customer now for over 10 years and can't recommend them enough! More

by Needham Passat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Very efficient and professional. Made my experience, easy and enjoyable. I definitely will come back if I have any more issues. More

by DARRIN.CHESTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

I was promptly accepted to check for oil leaks. I was in and out in 2 hours. More

by nitsanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Quick and efficient. From the service advisor to the shuttle service. Electronic notifications are also convenient. More

by ccastillo66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

I had an outstanding experience with Karl at Wellesley Volkswagen! He was incredibly professional, knowledgeable, and made sure my car was serviced with the utmost care. From the moment I dropped the car More

by EJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coe
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2024

Glad to have purchased my vehicle at this dealership, and happy that the service department is just as good. Great communication, and service was performed in a timely manner. More

by ialandzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2024

I reached out to them w. r.t my brake having a creaking sound. Even after the service job, my problem wasn't fixed. More

by nareshnaren97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alisha Schofield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Wellesley Volkswagen responded

Good Morning Naresh, Looking at your most recent visit; you brought your vehicle in with the concern of a creaking noise occurring when the brakes were being applied. We inspected your vehicle on the lift to ensure your safety and found the Rear Brake Pads to have prematurely worn - that of which is a known issue by Volkswagen as there is a Warranty Extension provided by them (as the manufacturer) to cover the cost of replacement if deemed applicable. We removed and replaced those Rear Brake Pads, road tested the vehicle and verified the noise was no longer present - covered fully under warranty. As a mention; almost all Brake Pads/Rotors nowadays make a high-pitch noise (mainly when condensation, dew, etc is present) when braking due to the heavy use of lamination on the surface of the brake rotors. This is deemed a normal characteristic. I have left you a voicemail as I would be happy to take a second look if an issue is persisting. We are always happy to investigate further or go on a road test with you personally to ensure we are referring to the same concern & covering all ground. Please reach out to me at your convenience to discuss further. All the best, Drew Ricci Assistant Service Manager (781) 237-3553 ext.33 dricci@wellesleyvw.com

September 16, 2024

The dealership was fine and the experience was good. I knew what was needed and the price before going ahead with my repair. More

by ULYSSES.ANDREWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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