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Wellesley Volkswagen
Wellesley, MA
3,090 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,090 reviews
January 26, 2024
I've had multiple vehicles serviced over the years by Wellesley VW and worked directly with Drew in many of these instances. Very helpful and knowledgeable. Great communication. Clear on all work being d Wellesley VW and worked directly with Drew in many of these instances. Very helpful and knowledgeable. Great communication. Clear on all work being done - with discussions on the reason and cost before proceeding with any work, I will continue to trust Drew and Wellesley VW for all my VW service needs! More
by Chris W.
Employees Worked With
January 26, 2024
You can tell Drew was passionate about his job. He clearly communicated all aspects of the service and followed up with what he put in my file for future visits. He clearly communicated all aspects of the service and followed up with what he put in my file for future visits. More
by KMILLER99
Verified CustomerEmployees Worked With
January 26, 2024
I love bringing my car to Wellesley Volkswagen. The service is great, timing is prompt, the work gets done correctly and every experience I have had has been pleasant. Drew, Karl and Alisha are all The service is great, timing is prompt, the work gets done correctly and every experience I have had has been pleasant. Drew, Karl and Alisha are all very knowledgeable and a strong asset to Wellesley VW! More
by mhg123
Employees Worked With
Other Employees :
Heather!, Bob Berfield
January 26, 2024
Unprofessional, unhelpful, misleading. Went in with a perfectly working car, left with error codes not cleared and a hefty bill. The reason for which we went in, to test emission standards Went in with a perfectly working car, left with error codes not cleared and a hefty bill. The reason for which we went in, to test emission standards, was not done. Instead, they left customer waiting for 4 hours without any solutions, added error codes that were never present prior to service, and went through personal belongings in the trunk of the car. The only solution offered: “Pay a few thousand dollars more to determine the specific issue.” So 4 hours of supposed labor and testing were insufficient! Unacceptable. Not recommended. More
by VW Customer
January 25, 2024
Karl was courteous, communicated clearly every step of the way, and assistance with transportation locally was really helpful for me so I didn’t have to wait at the dealership the whole day. the way, and assistance with transportation locally was really helpful for me so I didn’t have to wait at the dealership the whole day. More
by Waban
Employees Worked With
January 25, 2024
I arranged for an early morning appointment, but my car was not serviced until late in the afternoon preventing me from going to the office that day. In addition, the team tried to get my permission to ke was not serviced until late in the afternoon preventing me from going to the office that day. In addition, the team tried to get my permission to keep the car overnight which would have ruined my driving travel plans for a second day. I booked this appointment weeks in advance so I could have everything done first thing in the morning. More
by abc
Employees Worked With
Service
January 25, 2024
I had my older car serviced here and just bought a new car here; all transactions and all personnel have been top-notch! I was happy enough with their service and staff to buy my next car here - I highly car here; all transactions and all personnel have been top-notch! I was happy enough with their service and staff to buy my next car here - I highly recommend Wellesley VW. Jens Albrecht made the purchase (actually lease) of m y new car a pleasure instead of a chore. More
by PAKX
Employees Worked With
January 24, 2024
Love our ID4, Wellesley VW, and our salespeople Jens. We were determined to get the exact color and model we wanted, and Jens was always available to check our order status with an honest timeframe. Je We were determined to get the exact color and model we wanted, and Jens was always available to check our order status with an honest timeframe. Jens is extremely knowledgeable with EV’s, and enjoyed explaining how everything works. More
by John F
January 24, 2024
Kevin was wonderful to work with. Knowledgeable but not pushy for a sale and just a very friendly human. Bought a used atlas and drove it home same day very seamless. Knowledgeable but not pushy for a sale and just a very friendly human. Bought a used atlas and drove it home same day very seamless. More
by Sarah Francisco
Employees Worked With
January 23, 2024
Drew was excellent, a pleasure to work with (as was Heather). He clearly communicated expectations and followed up on everything. Coordinating pick-up after hours with Drew and Heather was seamless an Heather). He clearly communicated expectations and followed up on everything. Coordinating pick-up after hours with Drew and Heather was seamless and much appreciated. The service was great (new tires and alignment), my car is running well and ready for NE winter! More
by RCSTANTON
