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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.4
3,086 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,086 reviews

June 04, 2025

Her service was very good. She greeted me nicely you deserve a 10 for her good customer service More

by VONE28.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Alejandre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Givens
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Jun 04, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 04, 2025

Was an easy process to get new car. Got a good deal on a great ride! More

by CORINDANIELS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 04, 2025

Mohammed was great in customer service. I got a good deal. I Will recommend to my friend and family More

by C6474877
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 04, 2025

Angel was very fair and helpful in negotiating the sale of my car, and then communicative and trustworthy when it came time to cut the check. More

by lukemiltz
Recommend Dealer
Yes
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Jun 04, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 04, 2025

Horrible customer service and poor communication! ! My oilcahange was quoted to take between 1-1.5 hours. I asked for an update after 1.5 hours and was told it would be another 30 minutes. However, More

by Roman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alonzo Bass
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

Roman Rokiciak, I sincerely understand your frustration, and I want to address your concerns. I did overhear the conversation between Alonzo, and he did mention that the car would be in the shop for two hours. Given that the car is 23 years old, inspections do tend to take longer, especially since its service history has been quite limited—primarily consisting of oil changes with minimal additional maintenance. Despite the coupon being nullified for diesels, we honored it and even doubled its value for this visit as a goodwill gesture, which I hope is something worth noting. Please feel free to reach out if you’d like to discuss further. You can contact me at Fred.Borek@dtvwchicago.com or 312-628-4848.

Jun 05, 2025 -

Roman responded

Sorry Fred, you did not hear the promised time correctly. I brought my car in at 11:45 and was told by your employee that it would take 1 to 1.5 hours. I was NEVER told it would take two hours. Even if that was true, I did not get my car back until 2:40 - almost 3 hours!! The age of the car has nothing to do with the amount of time for an inspection. My whole point is that not once did your employee inform me that the oil change would take that long or apologize for the delay. In addition, I don't understand why you are mentioning a valid oil change coupon that I presented at the time of my write-up and that was not doubled in value. I have been to City Volkswagen and Countryside VW and never experienced such poor customer service and excuses.

June 04, 2025

Angel was very fair and helpful in negotiating the sale of my car, and then communicative and trustworthy when it came time to cut the check. More

by lukemiltz
Recommend Dealer
Yes
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Jun 06, 2025 -

Volkswagen of Downtown Chicago responded

Luke, it's fantastic to hear that Angel provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

June 03, 2025

Excellent dealership, always clean, professional, and has plenty of amenities. Always happy to bring my VW in for service here. Only sometimes are slightly on the more expensive side of services. More

by mitmcdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 02, 2025

Recently bought a Volkswagen Tiguan and I’m beyond happy with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase More

by Alexeidragalina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 02, 2025

It was a clean and friendly environment. It was a little slow to start as we did have an appointment and were not seen for about a half hour later, but after that everyone was attentive to o More

by MMEURIS82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 31, 2025

I had a great experience working with Jonathan at the dealership. He was incredibly patient, kind, and very knowledgeable. He took the time to answer all my questions without ever making me feel rushed. More

by Danna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2025 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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