Volkswagen of Downtown Chicago

Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best salespeople I have ever dealt with! Thank you 🙏🏽 both so very much and I’m very happy to have met you two! When I trade up you guys will be the first dealership I come back to! More

FAMILY NOW, AND I AM VERY RESERVED ABOUT CALLING PEOPLE FAMILY! BEAUTIFUL SALESPEOPLE THAT CARE ABOUT THEIR CLIENTS, THAT INCLUDES THE SERVICE DEPARTMENT! FROM MY BUYING MY VEHICLE TO GETTING SERVICE ON MY FAMILY! BEAUTIFUL SALESPEOPLE THAT CARE ABOUT THEIR CLIENTS, THAT INCLUDES THE SERVICE DEPARTMENT! FROM MY BUYING MY VEHICLE TO GETTING SERVICE ON MY VEHICLE TO WAITING FOR THE SERVICE TO BE COMPLETED, BRANDI IS A DELIGHT TO CHAT WITH! ALL IN ALL, I CANNOT BELIEVE THE WARMTH OF THIS DEALERSHIP AND WILL RECOMMEND THE DEALERSHIP TO ANYONE WHO WANTS TO BE SEEN WITH DIGNITY WHILE SHOPPING FOR A VEHICLE OR SERVICE OF YOUR VEHICLE! THANK YOU ALL, IT IS A PLEASURE! Mrs. L. Ervin More

I highly recommend VW Downtown of Chicago. The dealership is welcoming and excellent customer service. The dealership is welcoming and excellent customer service. More

Every time I've taken my car there I've been asked to get services I've already done by the dealership. services I've already done by the dealership. More

Was there for a battery swap. Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for her. She asked the room full of other service advisors for help and she was ignored repeatedly. It wasn’t until they heard the ask for the third / fourth time and the plead in her voice another service advisor finished my intake. Saying this non of them had clients in front of them. While waiting she approached me and said she had to leave due to the personal issue in her family. She said the service manager was aware and would be coming to speak to me on my battery swap. At this time my quoted time for waiting was reached. I was kept waiting and waiting. It wasn’t until I walked over to the service advisor area and saw the manager on his phone showing co workers things on his phone. I was late for an event and asked another server advisor for help who was amazing. Shout out to him. I wasn’t contacted by the Manager until around 345 and I was already Home. He did asked for a five star review though. Overall I feel the service has declined with the new group I’m not expecting a call nor do I want one. I’ll just take my business elsewhere More

I’ve had the pleasure of interacting with Grant 3 times at VW Downtown Chicago. He has always been super helpful and very proactive in keeping us updated on the progress of the repair. He is also good at e at VW Downtown Chicago. He has always been super helpful and very proactive in keeping us updated on the progress of the repair. He is also good at explaining what needed to be fixed and what the recommendations are. More

Fred is a horrible leader , he takes no accountability, and is rude ! I had to come back twice due to his negligence! Selling me the wrong tire ! Then denying he had ever spoke to me after pulling calls fo and is rude ! I had to come back twice due to his negligence! Selling me the wrong tire ! Then denying he had ever spoke to me after pulling calls for another incompetent employee! About denying interaction this last experience was more than enough and it was horrible ! Resulting in me being a hour and half late for work after Mike assured me 30min tops . Volkswagen has went down customer service wise . More

For probably 5 years at 2 dealers (Naples FL and Chicago), I have reported an engine light problem. No one wanted to deal with it. Last year, the service rep was only interested in selling more prod Chicago), I have reported an engine light problem. No one wanted to deal with it. Last year, the service rep was only interested in selling more product/services. This year he wanted to charge $250 as car is out of warranty. I asked him to review the records. He didn’t bother but want me to buy new wipers. AWFUL experience. I also contacted VW corporate last year. Will never use the dealer or buy another VW. No one will likely read this but just moving on. I’ll find a small service shop that cares and where customers matter. More

Excellent service. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. More

Christy was amazing she helped out with everything I could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. More