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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
August 29, 2024
Baha was extremely knowledgeable and helpful! He really took the time to explain financing options. Meeting with Baha was definitely the easiest part of purchasing my new vehicle! He really took the time to explain financing options. Meeting with Baha was definitely the easiest part of purchasing my new vehicle! More
by bslohsl
Employees Worked With
August 29, 2024
Avery was great! She made everything seamless, quick and easy. The new car is great - thank you! She made everything seamless, quick and easy. The new car is great - thank you! More
by Melody
Employees Worked With
August 28, 2024
Avery was very helpful with finding a car that was right for me for a great price! for me for a great price! More
by Kmags
August 28, 2024
Excellent service for my van. I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the roa I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the road!!! More
by James Charles
August 26, 2024
I recently had a great experience here. Everyone was very kind and professional, and bonus points because I didn’t feel pressured at all. They just offered great information and awesome cus Everyone was very kind and professional, and bonus points because I didn’t feel pressured at all. They just offered great information and awesome customer service. Shoutout to Avery for making the whole process smooth and enjoyable. She’s a pro and I was lucky to have her helping me out! More
by AB
Employees Worked With
August 26, 2024
Avery is very nice and easy to talk to. She helped me a lot with the concerns I had and went over the top to provide excellent customer service. If you’re looking for a volkswagen please re She helped me a lot with the concerns I had and went over the top to provide excellent customer service. If you’re looking for a volkswagen please reach out to Avery!! More
by Fpapen123
August 23, 2024
Connor was an excellent salesman. When we didn’t like certain terms he made sure to assure and reassure us that we were making the right choice. He went to his manager, Matt, to get u When we didn’t like certain terms he made sure to assure and reassure us that we were making the right choice. He went to his manager, Matt, to get us an agreement that was worth it and it worked out for everyone in the end. On the financial side of things, Baha did an excellent job and worked really quickly! I was impressed. More
by Mariah Morris
August 21, 2024
Stay away! !!! The car prices posted on the website do not include all the extra fees which are mandatory to complete the sale. They charge for extra warranty as !!! The car prices posted on the website do not include all the extra fees which are mandatory to complete the sale. They charge for extra warranty aside from the VW warranty already included which they call “CERTIFICATION FEE”($2k), another fee for “preparing” the car ($1k) and an additional $1k for a cash deal. A total of $4k extra from the initial price plus taxes and other service fees to get the car out the door. Visited other VW dealers in the suburbs and none mentioned these ridiculous fees. Stay away from this dealer!!!!!!!! More
by Bmarquez212
August 18, 2024
Poor time management and customer service. I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in t I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in the middle of the week and there was only two cars in front of me. Most importantly they want to charge nearly double for an oil change compared to other local VW dealers. More
by EKAPLIN
Verified CustomerEmployees Worked With
Unknown
August 16, 2024
Mohammad was very professional and had patience with my father a myself gave me the best deal ever. I love my new truck father a myself gave me the best deal ever. I love my new truck More
by robinson.roshanda
Employees Worked With
