Volkswagen of Downtown Chicago

Very clean, and efficient. As soon as you pull in you’re greeted by welcoming staff members. I had a great experience working with Grant. He was incredibly kind, patient, and m As soon as you pull in you’re greeted by welcoming staff members. I had a great experience working with Grant. He was incredibly kind, patient, and made sure I was well taken care of. His professionalism and genuine care for customers truly stood out. I really appreciated his gentle and thoughtful approach—he’s a great asset to the team! Highly recommend! More

Avery is amazing. She was so helpful and patient with me! Would definitely recommend for anyone who doesn’t know cars well. She was so helpful and patient with me! Would definitely recommend for anyone who doesn’t know cars well. More

We experienced fast and quality service from Alonzo. It was a pleasure doing business with him. It was a pleasure doing business with him. More

Volkswagen Downtown Chicago were very professional. Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back iss Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back issue free. More

Avery made the experience of buying my first car so enjoyable! I felt comfortable that I was being given the right information and time to make the correct purchase without pressure! 2 months on and my enjoyable! I felt comfortable that I was being given the right information and time to make the correct purchase without pressure! 2 months on and my choice was the perfect pick, thank thank you! More

Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. Took 13 phone calls, 4 texts, and an email to get a response days later. More

Avery walked me through a complicated process and made sure I got the best deal and felt taken care of, highly recommend! sure I got the best deal and felt taken care of, highly recommend! More

Avery made buying a car very quick and easy. Lovely to work with and highly recommend. Lovely to work with and highly recommend. More

Davis was extremely helpful during the car buying process. I walked out feeling great about my purchase and will recommend VW downtown due to his stellar customer service. process. I walked out feeling great about my purchase and will recommend VW downtown due to his stellar customer service. More

The sales team at Volkswagen of Downtown Chicago was such an awful experience for me. Led by Julian Perez, his team was rude, impatient and his associate Matt Kutyna called me after Julian kept avoiding me a an awful experience for me. Led by Julian Perez, his team was rude, impatient and his associate Matt Kutyna called me after Julian kept avoiding me and called me "hun" on the phone call which I found very off putting and condescending. They sold me a car that had several undisclosed issues. One being an accident that would not allow my car to be aligned properly and I had to put $3000 into it a few months after I purchased it. Also the antenna and roof were damaged and this caused the date/time/CarPlay to not be able to function. I now have to pay out of pocket to get that fixed as well. These are essential items in the car and I was told it was an issue with Verizon which was not true and told they could't help me. I took the car back to be evaluated and Julian got to an argument with me on the street and in his office and would not offer any help or take any ownership. Regardless to say the customer service was unacceptable and I will be reporting him and his team to Volkswagen corporate. I have been a life long Volkswagen customer and this experience was like no other I have ever had. Also when I left the dealership after my purchase the car was filthy with dog hair everywhere, barely cleaned and they tried to cover up an AWFUL body odor smell with air freshener. I had to have my car detailed for $300 elsewhere to get rid of the smell. I am so disappointed by this experience and urge any customer (especially women) to purchase your VW elsewhere in the Chicago area. More