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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews

468 Reviews of Town East Ford - Service Center

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July 31, 2024

It was a smooth and easy process, thanks to the guys. I appreciate it. Thank you More

by CHEKIRA.KAYK.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Helbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Petriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

We’re glad to hear that you had a smooth and easy experience! Thank you for your kind words and appreciation. If you need anything else, don't hesitate to reach out.

July 31, 2024

Reliable and took care of me without an appt to replace a recall part. Also informed about a new recall and what to look for More

by Vette girl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Alltrop
Aug 01, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're glad we could assist you promptly and keep you informed about the recall. If you have any other questions or need further assistance, feel free to reach out!

July 31, 2024

I always had a good experience with town east ford it’s my fourth vehicle that I purchased with this dealer , Luis made the difference with my last purchase he made it so easy, took me trough the steps and More

by ROGELIO84NAVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis sandoval
Aug 01, 2024 -

Town East Ford responded

Thank you for your continued loyalty and for sharing your positive experience! We're thrilled to hear that Luis made such a difference in your latest purchase and helped guide you through the process. Your satisfaction is our top priority, and it's great to know you found the right vehicle with ease. We look forward to assisting you with any future needs!

July 30, 2024

They were effect at getting the work completed, well done in a timely manner that suited me More

by mscame7143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that the work was completed efficiently and to your satisfaction. If there's anything more we can assist you with, please let us know. We look forward to serving you again!

July 30, 2024

From the moment I pulled up until they finished my vehicle, they made the process very easy. More

by tashiadc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're delighted to hear that your experience was smooth and easy from start to finish. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again in the future!

July 30, 2024

Siempre me atienden muy amablemente siempre quedo agusto con el trato y el trabajo .listo More

by maria_arce72@yohoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

¡Gracias por sus comentarios! Nos complace saber que siempre recibe un servicio amable y se siente cómodo con el trato y el trabajo. Si hay algo más que podamos hacer por usted, háganoslo saber. ¡Esperamos poder atenderlo nuevamente!

July 28, 2024

They keep my car way to long which made me have to pay very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service. More

by LINDA-GARDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Artrip
Aug 01, 2024 -

Town East Ford responded

We apologize for the inconvenience you experienced with the length of your car service and the additional costs incurred. Your satisfaction is important to us, and we want to address your concerns directly. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss this situation further and work towards a resolution. Thank you for bringing this to our attention.

July 28, 2024

2 hours for an oil change? I have no words, I also wanted my car detailed but after that I don’t trust it. Also I had an appointment at 8:30 and I was help by someone else almo More

by gomezdav372367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gamaliel Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim in service was amazing over the phone, in person he didn’t help at all
Aug 01, 2024 -

Town East Ford responded

We apologize for the extended wait time and any inconvenience it caused. Your feedback is important to us, and we want to address your concerns directly. Please reach out to Tyler Robles at trobles@towneastford.com and Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.

July 27, 2024

The oil change and state inspection went alright, I had asked about a noise I had in the front wheel. My initial thought was brakes or wheel bearing. The came back and said it was the motor mount and wou More

by ATWALTERS4
Recommend Dealer
No
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Town East Ford responded

Thank you for sharing your experience. We’re sorry to hear about the discrepancy in the diagnosis and cost you encountered. We strive to provide accurate and honest service, and it’s concerning to learn about this issue. To address your concerns and improve our services, please contact Customer Relations Manager Terri Scott at tscott@towneastford.com. They will be able to discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.

July 27, 2024

The Uber home and back is a great benefit Keep that going. Thank you much More

by BOB@HGCTX.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika was great
Aug 01, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that the Uber service is a valuable benefit for you. We appreciate your support and will continue to offer this service to make your experience as convenient as possible. If you have any other suggestions or need further assistance, please let us know!

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