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Town East Ford - Service Center

Mesquite, TX

4.5
261 Reviews
Call Service Center (972) 584-9140

261 Reviews of Town East Ford - Service Center

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June 02, 2024

The service was completed way faster than expected. Communication with the team was excellent. Timing was perfect. I highly recommend Town East Ford. More

by QUEENOMEDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
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Helpful
May 31, 2024

They ordered the wrong seat covers and not returned. 12 phone calls as of yet. More

by DEBBIE.LUNA54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 30, 2024

Great customer service everything on time. I will continue to come back for service on f-150 ford More

by MARTINHERRERAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're delighted to hear that you received great customer service and that everything was completed on time during your visit to Town East Ford. Ensuring our customers are satisfied and their vehicles are well taken care of is our priority. We appreciate your loyalty and look forward to serving you again for your F-150 Ford service needs in the future!

Helpful
May 30, 2024

Mr David was very professional ready at my door to assist me he was Awsome More

by Patriciasoterohdz62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 31, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're delighted to hear that Mr. David provided you with professional and awesome service at Town East Ford. Ensuring our customers receive top-notch assistance is our priority, and we're glad to hear that your experience reflected that. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
May 30, 2024

Smooth and easy. great service person and great job.he help me save some money 💰 More

by GAILEYRONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had a smooth and easy experience at Town East Ford and that our service person was able to help you save some money. Providing great service and helping our customers save is what we aim for. If there's anything else we can assist you with, please let us know. We look forward to serving you again in the future!

Helpful
May 29, 2024

Unprofessional…the text about my service and the price was one thing and when I got my bill it was more. If your system was acting up stop using it until it is fixed otherwise honor what I signed for More

by TREVONNAH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Vasquez and Christa both in service
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Helpful
May 27, 2024

Good service and friendly people. The price for service seems high though. Jim Artrip does a good job. More

by Ed.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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May 29, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you received good service from the friendly staff at Town East Ford. We appreciate your feedback regarding the price for service, and we'll certainly take it into consideration to ensure our pricing remains competitive while maintaining the quality of our service. We're pleased to know that Jim Artrip did a good job assisting you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Helpful
May 26, 2024

Average service average knowledge Can’t say anything outstanding about this place Just an average establishment More

by OJEDA1010
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hillmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Town East Ford responded

Thank you for taking the time to share your feedback with us regarding your recent experience. We sincerely apologize if your visit did not meet our 5-star expectations. At Town East Ford, we strive to provide exceptional service and aim to exceed our customers' expectations with every interaction. We regret that we did not deliver an outstanding experience for you during your visit. Your feedback is important to us as we continuously work to improve our services. We would appreciate the opportunity to discuss your concerns further and address any specific areas where we can improve. Please feel free to reach out to Lance Smith at jsmith02@vtaig.com. Lance is dedicated to ensuring our customers are satisfied and would be happy to discuss your experience in more detail. We value your business and hope to have the opportunity to serve you better in the future.

Helpful
May 26, 2024

Town East Ford completed the factory recall on my 2018 Ford Escape in 1.5 hours. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Town East Ford responded

Thank you for your 5-star review! We're thrilled to hear that we were able to efficiently complete the factory recall on your 2018 Ford Escape in just 1.5 hours. Providing prompt and efficient service is important to us, and we're glad that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 26, 2024

Awesome fast service I drive form Fort Worth because of the great care . Thanks david More

by aaron.springfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that you received awesome fast service at Town East Ford. Providing excellent care to our customers is our priority, and we're delighted that you're willing to drive from Fort Worth for our service. We'll be sure to pass along your appreciation to David and the rest of our team. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

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