Selling lemons and want ppl to pay for their mistakes
very bad customer service not happy at all with the results and kept the car way to long and tried to force me to get another truck instead of fixin
very bad customer service not happy at all with the results and kept the car way to long and tried to force me to get another truck instead of fixing mine
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by spearmanshronda
Nov 25, 2025 -
Town East Ford responded
Thank you for sharing your concerns with us. We’re sorry to hear that your service visit left you feeling frustrated and unsupported. Our intention is always to provide clear communication and timely repairs, and it’s disappointing to learn that the experience didn’t meet those expectations from your point of view. Feedback like yours helps us take a closer look at where our process may need improvement so customers feel confident and well-informed throughout their visit.
We’d appreciate the opportunity to review what happened and ensure your vehicle needs are fully addressed. Please contact Lance Smith at jsmith02@vtaig.com so we can look into this together.
Name drop moment Terri, Authur, and David M all are the
best. I’ve been to this dealership at least 8 times in the past year for various reasons! I’ve always felt like the staff in the facility respected m
best. I’ve been to this dealership at least 8 times in the past year for various reasons! I’ve always felt like the staff in the facility respected me and appreciated my patronism as a customer! I can tell from my last couple of visits they are making positive changes by hiring more techs! I think not only will I continue my service needs here! My next purchase may very well happen at this dealership! Town East Ford! Truly represents the Ford BRAND!
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by mendenhall40rachel
Service Price Transparency
Sep 16, 2025 -
Town East Ford responded
Thank you for your review and for being such a loyal customer over the past year. We are honored to have earned your trust through your visits with us. It means so much to hear that our team has consistently shown you respect and appreciation - this is exactly the experience we strive to provide every customer. We are pleased to know you have noticed our efforts to expand our technical staff, as we are always working to improve our service capabilities. Your confidence in considering Town East Ford for your future vehicle purchase truly speaks to the quality experience our team delivers. We deeply appreciate customers like you who recognize our commitment to representing the Ford brand with excellence.
Very helpful and kind.
Would absolutely work with Farle again. He's very knowledgeable and great at what he does
Would absolutely work with Farle again. He's very knowledgeable and great at what he does
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by chrisfuentes.270
Jan 20, 2025 -
Town East Ford responded
Thank you for your outstanding review! We're delighted to hear about your positive experience with Farle. It's wonderful to know that he was not only helpful and kind but also demonstrated exceptional knowledge in his role.
We appreciate you taking the time to highlight Farle's excellent customer service and professional skills. Feedback like yours is invaluable to us and motivates our team to continue delivering top-quality service.
We look forward to the opportunity to work with you again in the future!
Service advisor was a great communicator and keep me
informed. Over all great experience this time
informed. Over all great experience this time
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by JMW623
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Town East Ford responded
Thank you for your positive feedback! We're thrilled to hear that your service advisor kept you well-informed and that you had a great experience. Communication is key, and we’re glad it made a difference for you. If you need any further assistance or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!
They are always professional and timely.
They keep a personal relationship with their regular clients like myself.
They keep a personal relationship with their regular clients like myself.
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by billy.titus
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chista
Oct 09, 2024 -
Town East Ford responded
Thank you so much for your kind words! We’re delighted to hear that our professionalism and timely service have consistently met your expectations. Building personal relationships with valued customers like you is something we take great pride in, and we’re thrilled to know you feel the same. We look forward to continuing to provide you with excellent service during every visit!
Madison was very kind and helpful with the service on my
truck. I will definitely return.
truck. I will definitely return.
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by CHARLOTTEDELEON
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2024 -
Town East Ford responded
Thank you for your feedback! We're thrilled to hear that Madison provided you with excellent service on your truck. It's always great to know when our team makes a positive impact, and we’re glad to hear you’ll be returning. We look forward to welcoming you back for your next visit! If you ever need anything in the meantime, don’t hesitate to reach out. Safe travels!
Jim is always fantastic and gets the job done!
The entire teams works to get you in and Jim always communicates updates on your service! Never left wondering and always leaving satisfied.
The entire teams works to get you in and Jim always communicates updates on your service! Never left wondering and always leaving satisfied.
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by p.chap1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jim Artrip
Oct 04, 2024 -
Town East Ford responded
Thank you for your fantastic review! We're thrilled to hear that Jim and the team consistently provide you with great service and clear communication. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to seeing you again soon!
The work was done in a timely manner and the service
personnel were very knowledgeable and courteous.
personnel were very knowledgeable and courteous.
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by evergreenacreas
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2024 -
Town East Ford responded
Thank you for your positive feedback! We’re glad to hear that our team provided timely service and that you found them knowledgeable and courteous. Your satisfaction is our priority, and we look forward to serving you again in the future!
Excellent customer service.
Jim , the manager was very helpful. Kept in touch with me throughout the time of my car being at the shop.
Jim , the manager was very helpful. Kept in touch with me throughout the time of my car being at the shop.
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by Ricmunoz95
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jim
Oct 02, 2024 -
Town East Ford responded
Thank you for your wonderful feedback! We're delighted to hear that Jim provided you with excellent customer service and kept you informed during your car's time in the shop. If you have any further needs or questions, please don't hesitate to reach out. We look forward to assisting you again!
Everyone was very polite and out in a reasonable amount
of time. I have never had an issue with this location.
of time. I have never had an issue with this location.
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by AMY_MONZ1991
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2024 -
Town East Ford responded
Thank you for your positive feedback! We’re thrilled to hear that you had a great experience at our location and that our team was polite and efficient. Your satisfaction is our top priority, and we look forward to serving you again in the future!
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8 yrs, 2 mos
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