Terri Scott
Terri Scott at Town East Ford

Terri Scott | Page 2

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
197 Reviews
4.7

197 Reviews

Write a Review

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

197 Reviews of Terri Scott

September 30, 2024

Dealership Rating
Employee Rating

Called for appointment and received appointment for the next day. Courteous, friendly and prompt. Vehicle was ready before anticipated time given by service representative. More

by Erow82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Artrip III

Oct 01, 2024

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that scheduling your appointment was easy and that our team provided courteous and prompt service. It's great to know your vehicle was ready even sooner than expected. We look forward to assisting you again in the future!

September 30, 2024

Dealership Rating
Employee Rating

This is my first time to Town East Ford to have service on my Lincoln Corsair. The location was better for me instead of a Lincoln dealership and David was very helpful. Thanks More

by DBLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David

Oct 01, 2024

Town East Ford responded

Thank you for choosing us for your service needs! We’re glad to hear that David was able to assist you and that our location worked out well for you. We appreciate your feedback and look forward to seeing you again for any future service on your Lincoln!

September 29, 2024

Dealership Rating
Employee Rating

The service was good The service was good The service was good The service was good More

by MICHAELMTRIPLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Town East Ford responded

Thank you for your feedback! We're glad to hear that you had a good experience with our service. Your satisfaction is important to us, and we look forward to assisting you again in the future!

September 27, 2024

Dealership Rating
Employee Rating

Employees very cordial and was met promptly to start service. Service manager explained what was being done and time frame. Ride was offered if I was not waiting at location. More

by greg_brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Mcdonough

Sep 30, 2024

Town East Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team provided you with prompt and courteous service. It’s great to know that the service manager kept you informed about the process and offered a ride. We appreciate your support and look forward to serving you again in the future!

September 26, 2024

Dealership Rating
Employee Rating

Very good service Erica got me in less then an hour I was gone on my way More

by CINDYQUEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2024

Town East Ford responded

Thank you for your feedback! We're thrilled to hear that Erica provided you with prompt service and got you on your way in less than an hour. We appreciate your support and look forward to serving you again in the future!

September 26, 2024

Dealership Rating
Employee Rating

I am so happy I found TownEast Ford, Very professional, smiles from everybody. Jim A.has been the best ever taking good care of me , & says when my car will me Ready. I've been to other locations, and nob More

by M.CARMENGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim A.

Sep 27, 2024

Town East Ford responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience, especially with Jim. It's fantastic to know that our team's professionalism and care have made a difference for you. We truly appreciate your recommendations and look forward to continuing to serve you in the future!

September 25, 2024

Dealership Rating
Employee Rating

Thank you service department for your service to my vehicle and was fixed in a timely manner More

by marcusbanks884
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Town East Ford responded

Thank you for your kind words! We’re glad to hear that your vehicle was fixed promptly. Our team strives to provide timely and effective service, and we appreciate your recognition. If you need anything else in the future, don’t hesitate to reach out!

September 25, 2024

Dealership Rating
Employee Rating

It fast and to the point and the best of help thank you gogo town east FORD More

by DAVID983966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Town East Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a fast and efficient experience with us. Our team is dedicated to providing the best service possible, and your kind words motivate us to keep up the good work. We appreciate your support and look forward to assisting you again in the future!

September 25, 2024

Dealership Rating
Employee Rating

Fast polite professional knowledgeable accurate reasonable excellent customer service polite hospitality honest reliable trustworthy great communication quick More

by Claude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Town East Ford responded

Thank you for your incredible review! We’re thrilled to hear that you experienced fast, polite, and professional service from our team. Providing excellent customer service and maintaining open communication is our priority, and we’re glad to know we met your expectations. Your kind words and trust in us mean a lot, and we look forward to serving you again soon!

September 24, 2024

Dealership Rating
Employee Rating

Always a pleasure working with Jim! Love that he pays attention to detail and gets issues resolved. More

by CLAUDIAR0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Artrip

Sep 25, 2024

Town East Ford responded

Thank you for your kind words! We're so glad to hear that you enjoy working with Jim and appreciate his attention to detail. It's our priority to ensure that all your concerns are addressed promptly. We look forward to continuing to provide you with excellent service!

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