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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,884 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,884 reviews

April 21, 2024

excellent service and treatment. very satisfied with all the information about my car. i recommended! More

by ANAIDA81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Vazquez
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Apr 22, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you were very satisfied with the service and information you received about your car. We strive to provide excellent customer service and keep our clients informed, so your kind words truly mean a lot. We appreciate you recommending us as well! It means a lot that you trust us with your car's care. Please don't hesitate to reach out if you have any questions in the future. We're always happy to help!

April 21, 2024

Cas was super informative and great to work with. Would definitely come back to Town East Ford! More

by sarabauer3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Cas provided you with a positive experience. At Town East Ford, we strive to ensure our customers have a smooth and informative car buying experience. It sounds like Cas embodied that perfectly by being knowledgeable and helpful throughout your visit. We appreciate you recognizing him! We're glad you would recommend Town East Ford and plan to return in the future. Please don't hesitate to ask for Cas by name if you do! In the meantime, if you have any questions about your new car, feel free to reach out to us. Congratulations on your new vehicle! We hope you enjoy it for many miles to come.

April 21, 2024

Been around a long time. They try hard to make you happy. They have a decent selection of vehicles at what seems to be competitive market prices. I have done business time an More

by HANDYSERVICECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt DeAnda, Kevin Hudson
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Apr 22, 2024 -

Town East Ford responded

Thank you for taking the time to leave such a loyal review! We truly appreciate your long-standing relationship with Town East Ford. Knowing that you've done business with us time and again and that it "feels right" means a lot to our team. At Town East Ford, we strive to provide a comfortable and positive experience for all our customers. We take pride in offering a decent selection of vehicles at competitive market prices, and it's fantastic to hear you acknowledge that. Our team is dedicated to working hard to find the right car for you and ensuring your satisfaction throughout the process. We're glad we've been able to achieve that for you consistently. Thank you again for your continued loyalty. We look forward to serving you for many miles to come! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

April 20, 2024

Blake was very nice and helpful! I have bad credit and have never been able to finance a car on my own and Blake was able to make it happen for me on my dream car without crazy stipu More

by Gina
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Town East Ford responded

We're thrilled to hear you had a fantastic experience at Town East Ford and that Blake was so helpful! Congratulations on driving away in your dream car! At Town East Ford, we understand that everyone's credit situation is different. We're proud to have a team like Blake who can work with customers to find financing solutions, regardless of their credit history. It sounds like Blake went the extra mile to make your dream a reality, and we're so happy for you! We appreciate your recommendation and letting others know that we offer options for all credit situations. Please don't hesitate to reach out to Blake or any of our team members if you have any questions about your new car or need anything in the future. We hope you enjoy your dream car for many miles to come!

April 20, 2024

I had an amazing experience at Town East Ford. They did everything they could to help me, and work with what I had. Ty was absolutely fantastic. More

by NicoleF.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr, Ty Swindell
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Apr 22, 2024 -

Town East Ford responded

We're thrilled to hear you had an amazing experience at Town East Ford! Thank you for taking the time to leave such a fantastic review. At Town East Ford, we strive to provide exceptional service and work diligently to find the right car for our customers' needs and budget. We're happy to hear we achieved that for you! It sounds like Ty absolutely went the extra mile to ensure a positive experience. We appreciate you recognizing his fantastic service! Congratulations on your new car. Please don't hesitate to reach out to Ty or any of our team members if you have any questions or need anything in the future. We hope you enjoy your new car for many miles to come!

April 20, 2024

Had previous issues at location and changed to Planet Ford. We had to get car towed and serviced since it was closer. Erica responded quickly and assisted us with the best customer service. Because of he More

by nikij80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Apr 22, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review. We sincerely apologize for the previous issues you encountered at our dealership. We take all customer feedback seriously and are always striving to improve. We're thrilled to hear that Erica provided you with exceptional customer service during your recent visit. Her promptness and attentiveness are a testament to the high standards we expect from our team. We're lucky to have her at Town East Ford! We understand that regaining your trust takes time. However, we are happy to hear that Erica's service has encouraged you to give us another try. We're confident that your future experience at Town East Ford will be positive. Please don't hesitate to ask for Erica by name if you return for service needs. In the meantime, if you have any questions about the recent service performed on your vehicle, please reach out to us!

April 19, 2024

Service was excellent. Everyone was willing to work with the price and helped find what’s best . More

by Chris Lopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Town East Ford responded

We're so glad to hear you had an excellent service experience! Thank you for acknowledging our team's willingness to work with you on price and find the perfect fit for your needs. Our goal is to provide exceptional service while also ensuring you get a great value. It makes our day to know we achieved that for you! Congratulations on your new ride, and we hope you enjoy it for many years to come! Please don't hesitate to reach out if you have any questions or need anything in the future.

April 19, 2024

Wanna thank Blake at Town East Ford for helping me with the buying process was easy and fast. Highly recommend Blake at the Pre-Own cars. More

by nestor.cachorro10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Town East Ford responded

We're so glad to hear your car buying experience was easy and fast thanks to Blake's help! We appreciate you taking the time to recognize him for his excellent service in the pre-owned department. Highly recommending Blake shows he truly made a positive difference in your car buying journey. Thank you for choosing Town East Ford, and congratulations on your new ride!

April 19, 2024

They were very helpful and treated me well! I felt like I got a good deal. More

by Blackdiamond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristian Arellano, the guy filling in for him I can’t remember his name but he was great, Ray Monks Jr
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Apr 22, 2024 -

Town East Ford responded

We're so glad to hear that our team was helpful and treated you well throughout your experience! We value your business and strive to provide exceptional service while ensuring you get a great deal. It makes our day to know you felt comfortable and confident in your purchase. Congratulations on your new ride, and we hope you enjoy it for many years to come! Please don't hesitate to reach out if you have any questions or need anything in the future.

April 18, 2024

Farle was great through the entire (albeit long) ordering process. He provided timely updates regarding the status of my Maverick. His level of service made it evident he was capable and motivated. Maggi More

by Zack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Artrip, Ray Monks Jr, Maggie Arroyo
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Apr 19, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that Farle provided you with timely updates and excellent service throughout the ordering process for your Maverick, especially considering it was a long one. We appreciate your recognition of his capability and motivation – we'll be sure to pass your kind words on to him! We're also delighted to hear that Maggie was charming, friendly, and provided a high level of service when you picked up your truck. Creating a smooth and enjoyable experience from start to finish is our goal, and it sounds like both Farle and Maggie did an amazing job! Congratulations on your new Maverick, and thanks again for choosing Town East Ford! We hope you enjoy your truck for many miles to come.

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