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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,883 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,883 reviews

May 17, 2024

They took good care of my car and got right on fixing it. I didn't have to wait to long. My service guy Taylor messaged me throughout the time my car was un the shop. He answered all my questions. I'm glad More

by Banessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler. Service.
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we took good care of your car, addressed the issue promptly, and minimized your wait time. That's exactly what we strive for! It sounds like Taylor, your service advisor, played a key role in your positive experience. We appreciate you mentioning his clear communication and willingness to answer your questions throughout the service process. We'll be sure to pass your kind words on to him! At Town East Ford, we value customer service and keeping you informed. Taylor's messaging updates are a great example of how we strive to provide a transparent and positive service experience. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service needs.

May 17, 2024

They were very people oriented. I felt very comfortable negotiating with the Team. I will choose the dealershop first looking for vehicles in the future. And recommend to friends and More

by Jim Dennis
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt DeAnda, Drew Vespia
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive and comfortable experience negotiating with our team. Building trust and rapport with our customers is a priority, so knowing you felt comfortable is very rewarding. At Town East Ford, we strive to create a welcoming and transparent sales environment. We're glad to hear we achieved that for you, and that you'll consider us first for future vehicle needs! Your willingness to recommend us to friends and family means a lot. Thank you again for choosing Town East Ford! Congratulations on your new vehicle, and we look forward to welcoming you back in the future.

May 17, 2024

It tooks almost 3 hours for a scheduled oil change! !!!! Don't think I need to say more? More

by CEYEC
Recommend Dealer
No
Employees Worked With
Service department
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May 17, 2024

Vehicle was brought in for service and everything was taken care during this time. I will bring it back when it’s due again. More

by Hotshot41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
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May 20, 2024 -

Town East Ford responded

Thank you for the positive review! We're happy to hear that your vehicle received thorough care during its recent service. Our goal is to ensure your vehicle leaves our shop in top condition, and we're glad we achieved that for you. At Town East Ford, we take pride in providing comprehensive and high-quality service. We appreciate your confidence in us, and we look forward to seeing you again for your next service appointment.

May 17, 2024

Great job by Erica! However. I was there for a recall. I received an unrequested full inspection of my car which resulted in a text requesting approval to perform seve More

by tom.kay333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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May 20, 2024 -

Town East Ford responded

Thank you for your review! We appreciate you recognizing Erica's excellent service. We strive to provide a positive experience for all our customers, and we're glad she met your expectations. We also understand your concern about the additional service recommendations you received for your recall appointment. We apologize if the communication regarding the inspection and additional service recommendations caused any confusion or distrust. We strive to be transparent and upfront about any recommended service. If you'd like to discuss the recommended services in more detail, please don't hesitate to contact our service department directly. Erica or another service advisor would be happy to answer your questions and explain the reasoning behind the recommendations. Thank you again for your feedback. We look forward to regaining your trust and providing a positive service experience in the future.

May 17, 2024

We were very well taken care of during our time here. I would recommend over and over again! More

by jstroney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt DeAnda
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear you were very well taken care of during your visit. Knowing you'd recommend us over and over again means a lot to our team. At Town East Ford, we strive to provide a positive and memorable experience for every customer, and it sounds like we achieved that for you. We appreciate you being a promoter of Town East Ford!

May 16, 2024

Erica was very helpful in the service department. She was attentive, kind, and explained the whole processes thoroughly. More

by Zachary Bynum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica in the service department
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May 17, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Erica in our service department provided such a positive experience. Her attentiveness, kindness, and clear explanations are exactly what we strive for at Town East Ford. It means a lot to us that you felt comfortable and informed throughout the service process. We'll be sure to pass your compliments on to Erica – she'll be delighted to hear she made such a positive impact on your visit. Thanks again for choosing Town East Ford, and we look forward to seeing you again soon!

May 16, 2024

David provided excellent service! My truck was in & out on time and he even arranged for a free ride to/from my home while service was being completed. I'll definitely be back! More

by je
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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May 17, 2024 -

Town East Ford responded

Thank you for the fantastic review and highlighting David's excellent service! We're thrilled to hear your truck was serviced efficiently and that David went the extra mile by arranging a complimentary ride to and from your home. Providing exceptional customer service is our priority, and David's attentiveness reflects that perfectly. We'll be sure to pass your compliments on to him – he'll be delighted to hear he made such a positive impact on your visit. Knowing your truck was serviced on time and you had a convenient ride experience is fantastic! Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

May 16, 2024

Took good care of me in a timely manner ,I will recommend them to do service. More

by DAVIDMDAVIS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Town East Ford responded

Thank you for the positive review! We're happy to hear you were well taken care of and the service was completed in a timely manner. We appreciate you trusting us with your vehicle and recommending our service department to others. Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

May 16, 2024

Kevin was attentive and not aggressive. He was interested in finding the right car for me at the right price. Love my car and my deal. More

by slattersarah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hudson
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May 17, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Kevin provided a pressure-free and positive car buying experience at Town East Ford. We take pride in putting our customers first and finding them the perfect car at the perfect price. Kevin's attentiveness reflects that commitment! Congratulations on finding the car you love, and we're happy to hear you're satisfied with your deal. Thanks again for choosing Town East Ford, and we wish you many happy miles in your new car!

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