The BMW Store | Page 2

I’m happy to write this review because my experience with The BMW Store was truly outstanding. Even more impressive was my sales associate, Matt Swartz. Living about 214 miles away, I was initially hesita The BMW Store was truly outstanding. Even more impressive was my sales associate, Matt Swartz. Living about 214 miles away, I was initially hesitant about purchasing a vehicle without seeing it in person—especially since I was particular about the color. I was looking for a maroon shade, not a bright red, and Matt went above and beyond to give me peace of mind. He thoughtfully parked the vehicle next to a true “red” BMW and sent me photos so I could clearly see the difference. That level of attention to detail meant a lot. Matt was knowledgeable, kind, and incredibly patient throughout the entire process. Thanks to him, the purchase was seamless from start to finish. Everyone I interacted with at the dealership was friendly and professional. I would absolutely recommend The BMW Store—and especially Matt Swartz—for anyone considering a BMW. They made what could have been a stressful, long-distance purchase into an enjoyable and confident experience. More

Very thorough staff and Emily was stellar. They kept me informed about the build and arrival of my new X3. If you are interested in a BMW in Cincinnati this IS the dealership to explore. They kept me informed about the build and arrival of my new X3. If you are interested in a BMW in Cincinnati this IS the dealership to explore. More

This was a super smooth and fairly quick experience from the initial placing of my special order X1, obtaining a value on my trade, followed by pickup of my vehicle in the timeframe stated. I will return to the initial placing of my special order X1, obtaining a value on my trade, followed by pickup of my vehicle in the timeframe stated. I will return to the BMW Store if/when I am ready for a 4th! Also special thanks to Susan for the time spent with me going over all of the new bells and whistles my new vehicle offers. This is my third BMW, and it never disappoints! More

Paul was extremely knowledgeable, patient and accommodating during the sales process. I felt comfortable with my decisions and I never felt pressured. Susan guided me through the technology and d accommodating during the sales process. I felt comfortable with my decisions and I never felt pressured. Susan guided me through the technology and digital features of the car. She also was extremely knowledgeable and patient. More

This is my second BMW. I upgraded to an X3 from an X1. Great service and quality of a car. I cannot say enough about how I was taken care of and the expedience of the se I upgraded to an X3 from an X1. Great service and quality of a car. I cannot say enough about how I was taken care of and the expedience of the service and salesman. More

Great experience. I gave Emily the description of the i4 I was interested in, she located one exactly to my specs in Baltimore. In less than 10 days I had the car. The I gave Emily the description of the i4 I was interested in, she located one exactly to my specs in Baltimore. In less than 10 days I had the car. The financing was excellent and both the sales person and the finance person gave me recommendation on how to structure the payments that saved several thousand bucks. The instruction on how to operate the electric BMW were thorough. Everyone was helpful and cheerful without pressure. More

Very nice dealership. This was my 8th BMW lease. They make it easy to do business with no pushiness. The cars sell themselves. Paul K listened to what I was looking fo This was my 8th BMW lease. They make it easy to do business with no pushiness. The cars sell themselves. Paul K listened to what I was looking for and gave me several solutions. Delivery day was nice with the personal tour of my vehicle by a staff member who was patient with me. More

Paul and Susan did a wonderful job quickly getting me into an updated car! Thanks! into an updated car! Thanks! More

Hank was the sales person I worked with. I feel he worked with me getting the x3 that we purchased at a reasonable. Then Hank had another person sit in the car and go over every part if th I feel he worked with me getting the x3 that we purchased at a reasonable. Then Hank had another person sit in the car and go over every part if the car with us so we were not lost once we drove it off the lot. I highly recommend asking for Hank if you are looking to get into a B.M.W! More

The BMW Store is very impressive: clean, up to date, and welcoming. My salesperson, Mat Swartz, was very professional, considerate, and easy to deal with. I am very happy with my buying experiences at The B welcoming. My salesperson, Mat Swartz, was very professional, considerate, and easy to deal with. I am very happy with my buying experiences at The BMW Store! More