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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,168 Reviews

2,168 Reviews of South Bay Hyundai - Service Center

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November 19, 2024

5 star for Jeremy who helped me with my car. Very friendly guy! going to dealership for service sometimes can be intimidating and worrisome but this guys was friendly the whole time. More

by lobo.lloydpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Nov 22, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 19, 2024

I had the make an appointment just so the dealer could inspect my car for a rattling noise on my tailgate. I knew that the dealer will need to place an order for the needed part. So I had to make a 2nd ap More

by danielsombrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin Jeong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

South Bay Hyundai responded

We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. We understand your frustration and will be discussing this at our next staff meeting.

November 18, 2024

They won't fix an issue I've had with the car since day one. Service manager does not return my call. More

by Krf68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

South Bay Hyundai responded

I'm very sorry to hear of your experience. I am looking into the matter now. Thank you for letting us know, we appreciate the feedback.

November 18, 2024

Very comfortable waiting area! A little annoyed that the service took so long! But OK! More

by playavago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

South Bay Hyundai responded

We're happy to hear you had a generally positive experience at our facility! We understand your frustration with the wait. Please don't hesitate to reach out to us if there's anything more we can do.

November 17, 2024

They sell a good car to me then the take care of the service too Good job More

by love65_201story
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark sales manager, Nicole from service
Nov 19, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

November 17, 2024

The dealership is clean and full of helpful associates. The customer service is top tier. More

by Jimmie Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arianna
Nov 19, 2024 -

South Bay Hyundai responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

November 17, 2024

Staff was kind, thorough, and made an effort to keep me informed about when my car would be ready. I'd be happy to come back! More

by welcometothelayercake
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

South Bay Hyundai responded

We're delighted to know that Jack has provided you with such a fantastic experience at South Bay Hyundai. We appreciate the recommendation and look forward to serving you again in the future.

November 17, 2024

Jack was very helpful and professional. South Bay Hyundai gave me a car to use when they realized the time that it would take to get the parts a rebuild the engine. I have my car back and i More

by kspignese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

South Bay Hyundai responded

We are thrilled to read your great review and recommendation. Thank you! Please don't hesitate to reach out if you have any questions.

November 17, 2024

My service provider was very professional and helpful. He explained in detail what was and wasn’t need at the time of my service and assured me my vehicle would be finish in a hour and a half and it was. More

by GG4LIFE58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

South Bay Hyundai responded

It's always a pleasure to hear that our team has been providing excellent customer service. We are thrilled to know that we were able to assist you. Please let us know if there's anything more we can do.

November 14, 2024

Southbay Hyundai always does a great job on our vehicles, we appreciate their good service. Have purchased two vehicles from them. More

by DEAN-CORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to submit a review of your service experience with South Bay Hyundai. On behalf of our team, we value you as a customer and look forward to serving you in the future.

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