South Bay Hyundai - Service Center

Repair was done in a timely manner and done well. Only one complaint... A couple of customers who came in after me for their pickup received their vehicle within minutes while i waited a half an hour Only one complaint... A couple of customers who came in after me for their pickup received their vehicle within minutes while i waited a half an hour. Service provider in office had to remind the delivery guy to bring my car out. More

Professional and responsive, I appreciate the service center giving me realistic updates so I knew what to expect. center giving me realistic updates so I knew what to expect. More

Appreciated Jack's personable manner. It was my first time at this dealership and wasn't enthused about switching. Jack kept us informed every step of the way and got my car back quick It was my first time at this dealership and wasn't enthused about switching. Jack kept us informed every step of the way and got my car back quickly. He set up for a rental car and everything was just made so simple. I do have to say the front desk person took quite a while to acknowledge us even though she was not on the phone, nor was there another customer. We also waited quite a while to pick up the car and I don't think she even notified Jack that we were waiting. Also disappointed after having an expensive service like a transmission replacement my car was given to me dirty. I'm used to the Harbor Hyundai always giving me a clean car back. More

Jack is knowledgeable and helpful. Great communicator providing updates and recommendations. I feel at ease working with him for what’s best for my Tucson Great communicator providing updates and recommendations. I feel at ease working with him for what’s best for my Tucson More

Jack was always top-notched. Listened to my vehicle's needs and has even appointed recall and extended the remedies. Best advisor. Listened to my vehicle's needs and has even appointed recall and extended the remedies. Best advisor. More

I love the fact that after waiting for less than five minutes. Nicole Nelson approached my vehicle asked may I help you. After explaining I had a Service appointment for 9:00AM Nicole listened to my co minutes. Nicole Nelson approached my vehicle asked may I help you. After explaining I had a Service appointment for 9:00AM Nicole listened to my concerns patiently. She directed my granddaughter and I to the waiting area. Once the service was completed Nicole explained that all of my concerns for my Hyundia Tucson had been taken care of. Nicole was profession, polite and she got the job done. Kudos to Nicole Nelson. More

Loved my experience with Kei! Really helped out with the easiness of the annual car service! Really helped out with the easiness of the annual car service! More

Problem wasn’t fixed and customer service is underwhelming and devoid of any professionalism. Blame should be solely put on management for not training employees properly. underwhelming and devoid of any professionalism. Blame should be solely put on management for not training employees properly. More

I am never one to write reviews, let alone a bad one. I came in requesting an oil consumption test under warranty. The process is time consuming which I have been totally understanding of. The oil consum I came in requesting an oil consumption test under warranty. The process is time consuming which I have been totally understanding of. The oil consumption test started on 8/03/24. I was asked to drive 1000 miles and return for the oil to be checked. As expected, the oil was being consumed at an alarming rate and the car engine underwent subsequent combustion cleaning on 8/30/24. I was not able to pick up my car until 9/4/24. During this time, I was not offered a loaner vehicle. After driving the vehicle for another 1000 miles, I dropped it off and Kei, my advisor, verified that the engine did indeed need a replacement. I was later informed that the engine request was holding due to pending photos. I tried to take the car in on 10/6/24 but was told that they would not be able to finish the service before the weekend. I brought my car back first thing on 10/7/24 for the valve cover photos to be taken. I was informed on 10/25/24 that valve train photos needed to be taken in order for the request to be approved. I dropped off the car on 10/26/24 and was told the the car would not be ready until Monday. Once again, I was not provided a loaner, but managed with the expectation that I would be able to pick up my car on Monday 10/28/24. I call towards the end of the day Monday and was told that unfortunately the car will not be ready till Tuesday. I confirmed with Kei the latest time I could pick up my car on Tuesday. Once again, I was flexible and rearranged my transportation. On Tuesday 10/29/24 I arrived before the dealership closed and was informed that Kei had already left for the day. I explained the situation to other employees and was told that no one could release my car to me. The receptionist informed me that no supervisor was on site and that I would have to call back tomorrow morning when Kei got in. On Wednesday 10/30/24 I made multiple calls to the service department. Initially, I was transferred to Kei's personal line. He did not pick up. I called the service department again. I spoke to the same receptionist that picked up my initial call and was then informed that Kei would not be in today as it was his day off. As someone who has also worked customer service jobs, it does not make sense to transfer my call, when you know that no one will be answering the phone! I needed my car to get to work that day and was extremely disappointed with how the service department handled the situation, especially considering how flexible I have been. I demanded that the car be released to me since they had already been holding my car for way longer than promised. The service representative "assisting" me informed me that the paperwork had no been completed, but that it would be completed by the time I arrived to pick up my car. I was there within the next 30 minutes and all the paperwork was miraculously finished. No one spoke to me, I received my keys from the cashier and left for work. I did not hear back from Kei until 11/05/24. He informed me that the manufacturer had finally agreed to cover a replacement engine under warranty. I reached out via text on 11/12/24 for an update, I did not hear back. After not hearing anything from Kei regarding the status of my engine, I called on 11/18/24 and he informed me that the parts for the engine had conveniently arrived as of 8AM that morning. Kei told me that at this point in time, there were no loaners available. Since 11/18, I have made 8 attempts of receiving an update from Kei. No phone calls have been returned and most of them unanswered. The two times I have been able to reach him, I have been told that a loaner is still not available. Although, I was told I could stop by the dealership to get my oil topped off in the meantime, based on my experience, this would be more a hassle than it is worth. It has been 156 days since I started the process and am still operating a vehicle known to be consuming oil at an alarming rate. More

The people at the front desk were so kind. But the car was returned to me with the air let out of all the tires. I drove away not realizing that the psi was at 25 on all tires when it should b But the car was returned to me with the air let out of all the tires. I drove away not realizing that the psi was at 25 on all tires when it should be at 35. The indicator went on soon after but I was already on my way somewhere else so had to stop and fill up every tire. More