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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,198 Reviews

2,198 Reviews of South Bay Hyundai - Service Center

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February 07, 2025

Jack Courteous and friendly, very professional. I live in Sant Monica prefer to make the drive to Torrance, great service representatives. Cashier was a bit rude. More

by elisasan10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Everyone was so welcoming and nice. Enjoyed my entire experience. Thank you for the hospitality South Bay Hyundai. More

by ssl9148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2025

Very efficient and professional staff. Jack was super friendly and helpful. The waiting area was very comfortable and I used the uber ride service due to the length of time for the replac More

by Bhakta.anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

South Bay Hyundai responded

Thank you for your review! We're glad to hear that Jack and the team provided you with efficient and friendly service. It's great that you enjoyed the comfort of our waiting area and that the Uber ride service worked out for you. We appreciate your feedback and are here to help whenever you need us!

February 01, 2025

I like the ease of the service and the follow up. Customer is also professional and great More

by MDNRSE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

South Bay Hyundai responded

Thank you for your feedback! We're so glad to hear that you enjoyed the ease of our service and appreciated the follow-up. We strive to provide professional and great customer service, and we’re happy to know we met your expectations. We look forward to assisting you again in the future!

January 31, 2025

Took my Genesis in to have two recall repairs done. All was good until the next day the malfunction indicator lamp came on. Took my car back to the dealership to see what the problem was. Turns out More

by navarrete_rolando43
Workmanship
Recommend Dealer
No
Employees Worked With
Kei Yukimura
Feb 04, 2025 -

South Bay Hyundai responded

We’re truly sorry to hear about your recent experience and apologize for the inconvenience you faced. It’s disappointing that the recall repair process didn’t go as smoothly as it should have, and we understand how frustrating it must have been to wait for additional repairs and not receive the service you expected. We’ll be sure to address these concerns with our team to improve our communication and service. Thank you for bringing this to our attention, and we hope we can earn back your trust moving forward.

January 31, 2025

Always a great experience, fast service and friendly staff make SBH my favorite Hyundai dealership More

by wgibbons401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

South Bay Hyundai responded

Thank you for your kind words! We're so happy to hear that you always have a great experience with our fast service and friendly staff. It means a lot to be your favorite Hyundai dealership! We appreciate your support and look forward to seeing you again soon.

January 29, 2025

No one would call or be called to tell us an update on our cars progress. Had to talk to the manager, who was hard to get too! Waited 15mins after paying just to pick up the keys when it was done.Talk abo More

by aprilheaths
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female name not listed
Jan 29, 2025 -

South Bay Hyundai responded

We sincerely apologize for the lack of communication and the delays you experienced. This is certainly not the level of service we strive to provide, and we understand your frustration. We’ll be reviewing our processes to ensure better communication and timeliness moving forward. Thank you for bringing this to our attention, and we truly appreciate your patience.

January 29, 2025

Beautiful dealership. Sales and service are top notch. Ryan Diaz and MJ in sales are the best. More

by patrickhsound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "MJ" Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

South Bay Hyundai responded

Thank you for your wonderful review! We're so glad to hear that you had a top-notch experience with Ryan Diaz and MJ. They’ll be thrilled to know they made such a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

January 27, 2025

By far the best dealership I've ever worked with. Friendly, knowledgable, efficient. They even pay for the Lyft back home when I have to drop off my car! More

by LAURENSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 27, 2025 -

South Bay Hyundai responded

Thank you so much for the amazing feedback! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that our team’s friendliness, knowledge, and efficiency stood out to you—and we’re happy to make things even more convenient with the Lyft service. We truly appreciate your support!

January 27, 2025

Service writer Jeremy is the best! ! Always professional and great at making sure his customers feel welcome ang heard. I would like to say if your Hyundai car, suv or truck needs to be More

by richfree2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Jeremy
Jan 27, 2025 -

South Bay Hyundai responded

Thank you for the fantastic review! We’re so happy to hear that Jeremy always provides such professional and welcoming service. We truly appreciate your recommendation and are glad you’ve had a great experience with both our service department and new car sales. We’ll be sure to pass along your kind words to Jeremy!

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