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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,161 Reviews

2,161 Reviews of South Bay Hyundai - Service Center

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January 05, 2025

The people at the front desk were so kind. But the car was returned to me with the air let out of all the tires. I drove away not realizing that the psi was at 25 on all tires when it should b More

by melissataylorcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
January 03, 2025

Getting an appointment was no problem, but helping the service desk to find the right code for MPG reimbursement for my Hyundai took some effort! Fuse for recall took 2 hrs to complete. More

by CHRISTY15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

I purchased my Sonata Hybrid Plugin from SB Hyundai and very satisfied with my vehicle. My service advisor Jack Kim provides excellent service. I will continue to bring my car for service to SB Hyundai More

by CGYAMAKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

I brought my 2 month old Ionic 6 in for the recall. I was told I would receive a call when it was ready and also an email with what service was performed. I got neither and finally had to call to inqui More

by kim.koch
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Service was quick and thorough. The service advisor kept me informed and up to date. I was called twice a day with updates and called after I picked up to check on the quality of se More

by BEN@MARTINCHEVROLET.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "MJ" Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Andersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Bracken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Great customer service! Quick turnaround. Clean waiting room. Friendly staff. Welcoming environment. No complaints. Five star service. More

by mark@lavecchia.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

South Bay Hyundai responded

Thanks so much for taking the time to rate and review us! We're so glad you enjoyed working with our team and that you were happy with the level of service you received. Please let us know if there's anything more we can do.

December 29, 2024

Easy to make appointment for service and finished on time. Lei Yukimura provided great customer service. More

by jrgazeley
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lei Yukimura
Jan 02, 2025 -

South Bay Hyundai responded

We're happy you found our staff to be so supportive during your experience here at South Bay Hyundai. We are always more than happy to assist you if anything else comes up. Take care!

December 27, 2024

I called ahead to alert the service personnel of my impending two drop off. The staff was ready to assiat me and handled my repair the same day. More

by CHAD.DECATUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

South Bay Hyundai responded

Thank you for writing such a fantastic review! We are so happy to hear about your experience with us and the seamlessness of the process. We thank you for giving us the opportunity to serve you. Please don't hesitate to reach out if you have any questions.

December 25, 2024

Did not Rotate tires, but told me was done. Had to put air in tire the day after the service. And I was charged for tire rotation which was not done. Merry Christmas. More

by mcbernard.nwosu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadily
Jan 02, 2025 -

South Bay Hyundai responded

We are sorry to hear that your experience with us has not been positive. This is not the service we strive to provide and we appreciate you taking the time to let us know about it so we can improve in the future.

December 25, 2024

They said car was ready to be picked up. I paid then stood out in the cold waiting for 15 minutes no car . No place to sit outside. Went in to ask what the hold up was and they had no clue More

by ezratty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure who I worked with
Jan 02, 2025 -

South Bay Hyundai responded

We're disappointed to read this review and understand your frustration. Our team uses these reviews to improve the experience for our customers, so rest assured, we take them seriously.

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