Smithtown Volkswagen - Service Center

My experience was excellent and a very smooth process. Highly recommend and would definitely go back. Staff was amazing as well and super helpful. Highly recommend and would definitely go back. Staff was amazing as well and super helpful. More

Noah was great- extremely helpful, very quick and kind! Excellent service at Smithtown as always. Excellent service at Smithtown as always. More

I had an excellent experience. The surface department did a really good job of getting all of my needs.Addressed and taken care of The surface department did a really good job of getting all of my needs.Addressed and taken care of More

great service and very fast turnaround time. great communication and explanations. Noah was exceptional and super helpful great communication and explanations. Noah was exceptional and super helpful More

I would have appreciated more explanation of the service that was done, by a tech or service person that was done, by a tech or service person More

This is the third vehicle we have purchased at this dealership and will likely go back when it is time to purchase another vehicle. dealership and will likely go back when it is time to purchase another vehicle. More

I received Excellent customer service from my rep Noah, he was professional, courteous and very knowledgeable. he was professional, courteous and very knowledgeable. More

We were very pleased with the service and the communication about our car. Thank you communication about our car. Thank you More

Smithtown Volkswagen has again exceeded my expectations in servicing my Passat. After a call to Noah, my service advisor, this service visit was scheduled to ensure a loaner vehicle to check out a fault in servicing my Passat. After a call to Noah, my service advisor, this service visit was scheduled to ensure a loaner vehicle to check out a faulty proximity sensor on the passenger door. It works as designed except if I do not use the car for a few days and then it stops working. Only the passenger side door is a problem and once I either use the key fob or just touch the driver's side door to unlock the vehicle the passenger side will start working until I again do not use the car for a few days. After leaving the vehicle alone for a few days, and a thorough troubleshooting with no error codes, the techs/mechanics were unable to diagnose the problem. Noah after explaining the issue and what was done to diagnose told me to video the next time it happens after not using the car for a few days and to give him a call to schedule another try as that particular issue is still covered by the Volkswagen parts warranty. This visit is another example of the exceptional service and care I've always received since purchasing my 2018 Passat SEL from Smithtown Volkswagen. More

Outstanding customer service and attention to detail. Jasmine was understanding of the issue and quickly had it diagnosed and fixed. Evan the tech took his time in explaining the condition of my car and Jasmine was understanding of the issue and quickly had it diagnosed and fixed. Evan the tech took his time in explaining the condition of my car and what maintenance I would need in the future. Outstanding job by these two individuals More