Smithtown Volkswagen

I have been bringing my car to Smithtown after a disappointing service experience at another VW dealer. I am very satisfied. Thank you! disappointing service experience at another VW dealer. I am very satisfied. Thank you! More

Fast, efficient, and friendly service! Jon, Jasmine, Jamie, and the rest of the team are THE BEST! Jon, Jasmine, Jamie, and the rest of the team are THE BEST! More

Quick in and out job done right the first time. Will continue to use these guys. Will continue to use these guys. More

Everyone at Volkswagen is very nice . My car was done quickly . Jasmine is a pleasure to work with . My car was done quickly . Jasmine is a pleasure to work with . More

They have good service and very satisfied customer service atención and everything is at the time service atención and everything is at the time More

Courteous, professional work, left car clean, fair pricing, quick service . Would recommend this VW dealership pricing, quick service . Would recommend this VW dealership More

Choosing smithtown Volkswagen was the absolute worst experience I have ever had in my car leasing life! I was close to going to channel 12 news so no one else had to experience what I did. My experience experience I have ever had in my car leasing life! I was close to going to channel 12 news so no one else had to experience what I did. My experience was like this; I had to get a lawyer and even then still had no help bc of corporate lying and telling my lawyer incorrect information leaving out pertinent information as to why I was activating the lemon law. It wasn’t until I wrote a letter and complained about this dealership to the better business bureau that I finally had some help. This letter to the BBB was written AFTER I wrote an initial letter to corporate about what was going on. Even with the letter they denied my case and refused to buy back the nonworking vehicle. THEN their lawyer quickly called me for reconciliation. VW corporate, Kelly in particular was a see you next Tuesday and should NOT be in customer service the way she speaks to human beings who are in need of… customer service. That’s her job. She should probably take a course on how to provide customer service prior to working in this department. She deserves to be fired. My car was stalling while driving it and was brought into be fixed 5 times at that point which is 2 times over the legal limit according to the NYS lemon law and yet I was still denied by corporate even though they couldn’t fix it. I was forced to service the car almost weekly and be left without a car and spent more time in rentals than my actual car as my car as broken day 11 of the lease with under 200 miles on it. I was forced to pay the full payment amount every month that was driving around in stock rental. Keep in mind I was paying high payments for a fully loaded Tiguan. Scott in service was the most disrespectful, lying man I have ever encountered. Rude man lacking empathy and kept telling me to “play the game.” Whatever that meant. I didn’t want to play a game I wanted a working car that I spend my hard earned money on. I wanted to use the extra ammenieies I was paying for instead of sitting in a stock Jetta for weeks at a time for the same price as my Tiguan. Get my point? He didn’t. He has now been “let go.” Hmmm wonder why. The financial guy is a thief who tried to rip me off by $2000 and then pretend that he didn’t realize he added an extra “0.” Oops! Im sure he probably thought I wouldn't notice. He also probably thought I was a dumb girl he can take advantage of since I was there alone trying to buy a car. Once they lied to me and tried to manipulate me into signing for the extra money, I stood up and walked out. That should have been my first red flag. Lesson learned. The dealership then harassed me into “getting my business back” after their “mistake” that they were “very sorry for.” They even had the “manager” come in to talk to me to apologize. I later found out he didn’t even work at that location. He works at the dealership across the street! Comical. I could go on for days writing about the full experience but I just don’t want to waste any more of my time than I already have. After a 13 month battle, I was out of the lease. They gave me a check in the amount of 13 months in car payments but I don’t thinks that was enough to be honest. The amount of time I had to be without a car, inconvenienced, treated like garbage. The hours spent fighting on the phone, finding lawyers, driving back and forth to drop the car off and pick it up and empty my stuff out and put my stuff back in etc etc… I should be compensated for it. I still feel like I should get a lawyer to go after them for what they did and how they treated me. Maybe I will. Maybe I won’t let it go. Stay far away from this location. But also, just know VW corporate will not help you. The customer service alone minus the xxxxty dealership experience will be enough that I will never own a VW for the rest of my life. All my friends and family agree because they saw what I went though and even dealt with it with me as well! Steer clear! You’ve been warned. More

First time there and service was amazing. The gentleman checking me in kept me updated through service. The gentleman checking me in kept me updated through service. More

Everyone at the dealership is knowledgeable and polite. Wait time is minimal and they keep you updated on the progress of your service. Wait time is minimal and they keep you updated on the progress of your service. More

I normally do not write reviews but in this case I am making an exception .I brought my Baby Ble Beetle that I adore ( and trust with no one) My vehicle was having error lights that I was very concerned making an exception .I brought my Baby Ble Beetle that I adore ( and trust with no one) My vehicle was having error lights that I was very concerned about and when I brought my vehicle into service , Jasmine in service put me at ease . She was kind, knowledgeable and showed concern not only for me but most importantly for my vehicle . I will definitely be back . Thanks again Jasmine for showing what the “ art of customer service “ truly is about ⭐️⭐️⭐️⭐️⭐️ More