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Sierra Honda - Service Center

Monrovia, CA

4.8
812 Reviews
Call Service Center (626) 879-2934

812 Reviews of Sierra Honda - Service Center

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December 19, 2024

Service teams must pick up the phone lines when customers called for the services. Especially when the recall work needs to be done. This needs to improve and corrections. More

by tsuitaiyan
Recommend Dealer
No
Employees Worked With
Adam Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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December 19, 2024

Service teams must pick up the phone lines when customers called for the services. Especially when the recall work needs to be done. This needs to improve and corrections. More

by tsuitaiyan
Recommend Dealer
No
Employees Worked With
Adam Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 19, 2024

Customer service was great. Fast and efficient. Answered all questions I had. Would come again. More

by Dg2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Dec 20, 2024 -

Sierra Honda responded

Thank you for your wonderful review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 19, 2024

Kevin Eng is always pleasant to with. He explains what is going to be done and how much it will cost. This time it was a recall. He arranged to have me taking home by LIFT then walked More

by Annie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Sierra Honda responded

Annie, We appreciate you taking the time to leave Kevin this positive review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that he consistently provides you with thorough and efficient service and that he could make this experience with us no different. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

December 19, 2024

The service was excellent. Thanks Kevin and Siearra Honda for your quick and professional service. More

by JLGILES27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Sierra Honda responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that Kevin's and the team's efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service!

December 19, 2024

Kevin Eng is always helpful and takes care of the problem effeminately. Keeps you up to date and in a timely manner. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Sierra Honda responded

Annie, thank you for leaving Kevin this kind review! We are glad that he consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

December 19, 2024

Kevin and Yessie were so efficient, knowledgeable and friendly when scheduling and taking care of a recall etc…. More

by joanierugg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan
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Dec 20, 2024 -

Sierra Honda responded

Thank you for sharing your positive experience with us. We are glad that Kevin and Yessi got your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Safe travels!

December 18, 2024

Kevin Eng, is a great Sierra Honda Advisor, professional, knowledgeable, and cordial, an asset to Sierra Honda. More

by MARYMONTEROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Sierra Honda responded

Thanks for letting us know how satisfied you were with Kevin's assistance, Mary! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.

December 18, 2024

The service at this new location is very professional and great with how they treat their loyal customers More

by olivebbyxo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Dec 18, 2024 -

Sierra Honda responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit was convenient and well-communicated. See you next time!

December 18, 2024

The whole process was smooth, no real issues and the staff called me once the work was done (which was finished early). More

by MGAMBOA0
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Sierra Honda responded

Thanks for stopping by to share your 5-star review! We're glad our team addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

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