Sierra Honda

Regret REGRET! (Be ready for this is going to be a long story) I regretfully purchased my 2016 Civic EX-L CVT from this dealership. I pre-negotiated the REGRET! (Be ready for this is going to be a long story) I regretfully purchased my 2016 Civic EX-L CVT from this dealership. I pre-negotiated the price with Mehrdad Saatara via e-mail. Mehrdad Saatara even told me that he could try and beat the price that I was offered at a different dealership. Since I had already negotiated the price of the vehicle before I walked into the dealership, I thought all I had to do was walk in and only do paperwork. No test drives, no add on sales pitches, nothing, since we had already worked out a price. I scheduled a time with Mehrdad Saatara to come in to do the paperwork. I walked in and he was trying to sell me a car I was there to purchase. I had to tell him SEVERAL times that I did not need to be sold on a car that I already negotiated the price on. So we finally started to do paperwork. To my surprise, he was trying to sell me $2,000 (before tax) worth of additional accessories that were NOT listed on the website. I told him that I did not want those accessories. He was giving me some story of how I should go ahead and get the accessories, for they would greatly benefit me. I should have gotten up and walked out of the dealership then. I should have, but I didn’t. He left, then he came back and told me that he can take some of the accessories off, but there will still be about $500 worth of accessories left. I told him time and time again that I did not want those accessories!! He left again, and low and behold he was able to sell me the car without the accessories. After an hour of his tom foolery, he then showed me the price that we agreed upon and showed me that he was able to beat the price by $100. I was fine with that, for I knew I already had an aggressive price. We completed the paperwork. When I finally got home I remembered that I had forgotten to ask the director of finance, Nora Reynoso, for the 90 deferment with 60 days interest free that is part of the College Grad Program. I e-mailed her that same night, and then followed up with a phone call the very next day. Nora Reynoso proceeds to inform me that their dealership is not equipped to fully offer everything that Honda USA has to offer. I was floored. She then proceeded to tell me that she will work with her DPSM to get the software up-to-date so that way they can re-write my contract. Received a call from one of her finance managers Ruben Lopez, and he told me that Mehrdad Saatara did not make a copy of my paycheck stub. I of course brought in a copy, and that’s when things got strange. Ruben proceeded to tell me that Nora is actually NOT working with the DPSM to update the software, because Honda USA makes it difficult for the dealerships to purchase the software. WHY WOULD SHE LIE TO ME?!! I don’t believe anything these people are telling me. I called Honda USA to seek guidance and also to see what exactly is the truth. Honda told me that every dealership works with a DPSM to get the latest and update software. If they do not have the latest software, then they are NOT working with their DPSM. The representative advised me to contact the general manager (Ron Brown) of the dealership to resolve the issue. I did exactly as I was directed. Honda USA even gave me his direct number too (they were extremely helpful)! I called Mr. Ron Brown Monday, Tuesday, and Wednesday and left a voicemail every one of those days. Later Wednesday I received a phone call from sales manager Ellen Leung. She proceeded to tell me that Honda USA does not know how dealership are ran, and that Nora and Ruben were correct and that they are not able to honor what Honda offers. She also told me that every dealership is ran differently, and that they have different software. Throughout the phone call I kept calling out her BS. I even told her that I never wanted to speak to her and that I specifically called Ron Brown’s direct line because I wanted to speak to him, BUT he does not care about customer service because he obviously did not want to deal with this one customer. I further told her that that dealership does not care about customer service because I am having such a hard time getting exactly what I should be able to have. She told me that she will call me the next day by noon with a resolution, and of course I agreed. The very next day at exactly noon, I received a phone call. It was not Ellen Leung, but Ruben Lopez, finance manager. I was surprised that the finance director, Nora Reynoso, was not the one to contact me since she is the head of finance and was also the one with whom I signed my finance paperwork with originally. Once I was off from work I called Ruben Lopez back. He told me that I had two options of resolutions to choose from, and I chose one of the options to resolve this issue. PART 2 After all of that I went through in part one, I sat down and looked over my contract. What I found was unacceptable! The price that Mehrdad Saatara told me that he was able to give me, he didn’t give me. In fact, he changed the price to be $600 over what we originally agreed upon before the $100 reduction. I again contacted the general manager Robert Brown through the dealership’s website, but it was Medrdad Saatara that responded. In short, he told me that I did not supply him with the full amount of e-mails that way he could have fully understood the offer I was given by another dealership. So in gest, it was my fault that I did not know the car sales industry in and out enough to give him an understanding of what the numbers in my offer meant. I am sorry, but the offer I was given was a pre-tax pre-discount price and Mehrdad Saatara did not want to understand that. I am so disgusted by this I do not want to return to this dealership for my free service coupons. What also has me disgusted is that Nora Reynoso, Ruben Lopez, and Ellen Leung ALL blamed their unwillingness to work with their DPSM and spend the money to resolve my issue on ME. I do not understand how those people could blame their problems on me?! PART 3 – Possible Lemon While dealing with everything in part 1, my car was defective. The air conditioner in my brand new 2016 Civic did not work, and the vents did not work as well. The service person Brian D’Ambrosio tried to tell me that Sierra Honda WOULD NOT pay for my rental if the repairs ran longer than the 5pm close time. I called Honda USA to verify this information. I then while I was on the phone with Ellen Leung told her that they should give me the common curtesy to pay for my rental because they sold me a defective car. In the end, they did pay for my rental car. Brian for some reason did not order the part when he said he was going to order the part, and I had to postpone my appointment for two weeks out! My car’s freon level was below half – Brian tried to blame it on me!!! And they did replace the vents in my car. I have had to go back in for the air conditioner, and I even took it into a different dealership just to get a second opinion. Even though Brian had replaced the vents, I am still having the same exact problem. If the problems still persist even after another replacement part, this car is a lemon (of course not by the state of California’s definition just my definition). OVERALL if you want to deal with people who blame you for their problems and also do not care about customer service, PLEASE visit Sierra Honda. If not, go somewhere else where they could treat you a lot better! More

Diamond In The Rough I spent a week dealing with the following Honda dealerships Corona/Hardin/Spreen/Norm Reeves/Nelson and had horrible experiences where they would lie I spent a week dealing with the following Honda dealerships Corona/Hardin/Spreen/Norm Reeves/Nelson and had horrible experiences where they would lie about their best price or be told that they can't quote prices online since they're so low. Of course a customer wants to drive 50 miles out of their way for a lie so I was about to give up on Honda and buy a Toyota but my wife wouldn't give up and started emailing other random dealers that I didn't think about and we were able to get a quote from Alex at 8:30am on a Saturday morning (that was the first flag that gave me some hope in purchasing a Honda) and by 9:30am I was able to get a guarantee from him in writing through email that that was the exact price (destination charge was already and any dealer installed items included in price ) + tax title and license. 10am I decided to leave my current vehicle at home and trust that I wouldn't get screwed and took a Lyft to the dealership which was about 30 miles away. When we first stepped into the dealership he had the vehicle ready for us to test drive and inspect and went over every option that was on the car and the only delay was waiting for our turn with the finance manager and for them to clean the car and gas it up. There was only one minor hiccup in the deal because I didn't purchase the alarm system and the other department forgot to disable it but Alex contacted me immediately and luckily I was nearby and drove back to the dealership (he offered to meet me anywhere I was located). More

Great Experience "THESE 2 GUYS ARE AWESOME" I just bought a used certified car here, and the experience was great. I e-mailed a ton of other dealers to make offers, "THESE 2 GUYS ARE AWESOME" I just bought a used certified car here, and the experience was great. I e-mailed a ton of other dealers to make offers, and did not hear back for days......some said no however Sierra said yes. My initial hook-up was Robert Hernandez and he hooked me up with the best sales person I've ever had the pleasure of buying from, his name is Jeff Stevens and Jeff. was very responsive, polite (not pushy) and very, very courteous. We came in late that night but Jeff was very eager to help me get this car my wife wanted and before long it was ours with great financing, car wash (even late at night), and a couple of my unusual requests were also granted. To boot Jeff and Rob drove the car all the way to my house because my wife and I were at the dealership already with 2 cars and no way to get our new pre-owned Honda Accord home. That's customer service maximous!!!!!!!! These 2 guys are great! Want an awesome deal whether new or pre-owned used go see Jeff Stevens and Rob Hernandez, you wont be let down. Mike V. Di Giovanna More

Happy car owner :) I bought a car about a month ago from Sierra Honda, it was a very pleasant experience, they were willing to work with our budget and gave really good I bought a car about a month ago from Sierra Honda, it was a very pleasant experience, they were willing to work with our budget and gave really good service. I worked with Rob who was very nice and did a great job. Thanks! More

Great car buying experience I'm not one to leave reviews and I also hate buying cars, but this was such a pleasant experience that I thought I would. I talked to Jeff Stevens on I'm not one to leave reviews and I also hate buying cars, but this was such a pleasant experience that I thought I would. I talked to Jeff Stevens on the phone regarding a possible trade-in value and then when I came down was helped by Frank Gray with sales and then finally Ruben Lopez with finance. At no step of the car buying process did I feel pressured, tricked or lied to. None of the gimmicky techniques to get you in the door. The trade in value that Jeff stated over the phone was met, Frank did not lead me to any cars with a price higher than what I was interested in (used, not new, and I had a max budget). Even though I was buying used he was just as attentive as if I had been buying a new car 3 times the price. Further, Ruben did not pressure me for any extended warranty or add-ons. It was smooth and I was in and out the door in like an hour and a half with a new (used) car (unbelievable). I tend to drive my Hondas 'til they drop so I won't be getting a new car soon, but will most definitely go back to Sierra based on my experience this time. Thanks guys. More

Best Honda Dealership so far I just bought my first Honda last 2 days ago from this dealership. I was very pleased with the entire experience. I negotiated with Frank Gray and h I just bought my first Honda last 2 days ago from this dealership. I was very pleased with the entire experience. I negotiated with Frank Gray and he was a absolute pleasure he helped me getting the best possible price . The whole process was smooth. Thanks Sierra Honda And many thanks to Frank Gray....highly recommend More

worst experience ever unfortunately they don't even deserve the one star, their should be something in the negative range as well. these people are good with you and they unfortunately they don't even deserve the one star, their should be something in the negative range as well. these people are good with you and they show you somehow a professional way to deal with clients until you pay your down payment and the attitude start showing up. i have filed a complaint about that dealership to the honda of america, and they were not able to deal with them as its a separate business however i got a call from what he claimed to be their CEO and once e called that explained it all. Lies, dishonesty fake promises, all that popped up after i said that my lawyer will be contacting them. i guess i will be taking them to court. ******* DONT EVER APPLY TO A LOAN THROUGH THEM**** prices are not competitive and they run your credit to as many bank as they will really ruin your score and after that tell you you don't need to buy a house NOW SERIOUSLYYYYYY!!!!! dishonest, scams, very bad at customer service, i even had to take my certified pre-owned car to them more than 2 times to fix some issues in it. DONT FALL FOR THEM More

Men of their word! Everything they promised me over Men of their word! Everything they promised me over email they delivered--not a penny more. I got burned the night before at another dealership. Men of their word! Everything they promised me over email they delivered--not a penny more. I got burned the night before at another dealership...I drove 50 miles (one-way) to get there and when I arrived they started playing games--adding close to $2,000 to the price they had promised me IN WRITING. Jeff Stevens & Frank Gray were a pleasure to deal with, and so was the rest of the staff there. Thank you! More

Buyer Beware!!! We emailed the dealership and came to an agreement, IN WRITING. We also received (via email, in writing) an "out the door" price, including our taxes, tag, title and fees. After driving a agreement, IN WRITING. We also received (via email, in writing) an "out the door" price, including our taxes, tag, title and fees. After driving a two hour one-way drive, we were informed that our deal would NOT BE HONORED because the salesperson 'shouldn't have agreed to such a low price.' (We thought it was odd when we walked in the door that we were 'handed over' to another sales person...but it is all clear now...) The 'new' salesperson offered a price $1,000 higher than the amount that was originally agreed upon. Um...no. Then they wanted us to pay for the Lo-Jack installed in the vehicle because, as they claimed, they were selling the car so cheap and had to 'make some money' (even though in the email it clearly stated that to get the agreed price I did not have to purchase any accessories). We said "no thanks" and left. Talking to them briefly via phone (after leaving), they were willing to sell the car for an even higher amount, roughly $1,500 above our agreed price (since now the car not only included a Lo-Jack, but also the unnecessary and overpriced fabric protection package). We were told the reason for this pricing was that we were not using any of the rebates that could be offered (however, in the first email, it was clearly stated that rebates and incentives were to be EXCLUDED as I would not qualify for any....the first salesman was of course blamed by the second, as we were told he must not have fully read the initial email. Really??? How difficult is it to read an email with less than 100 words now-a-days? This post is longer!). It is an UNACCEPTABLE business practice to have a clear commitment in writing, not honor that commitment, and waste a customer's time at the dealership as well as 4 HOURS worth of driving. Avoid this place like the plague as they are unable to keep their word. (Yes, I have the emails to back this up, and wish I could upload them!). More

I felt very pressured even though I stated I was not interested in purchasing a car that day. I left as soon as I felt uncomfortable and regretted going there to look in the first place. interested in purchasing a car that day. I left as soon as I felt uncomfortable and regretted going there to look in the first place. More