Sierra Honda

I had a terrible experience with Angel Garcia. He did not communicate with me timely on the service of my vehicle for two whole weeks and it took my vehicle more than a month to be serviced. I i He did not communicate with me timely on the service of my vehicle for two whole weeks and it took my vehicle more than a month to be serviced. I initially brought my vehicle in due to rodent issue and battery issue. I brought the vehicle in on a Friday and by Saturday the vehicle needed to stay at the service department longer. Angel had told me the only issues I had with the car was the back row needed to be replaced, seat belt replacement and rear back pads replacement. When I asked about the battery issue, he said he would request the parasitic draw test. He also told me to contact my insurance to see if they could cover the damages for the rear back row and seal belt replacement. Angel was able to get me a loaner car to use in the meantime. When I asked him how much the cost of the loaner car was going to be, he said "don't worry, its on me". Within a week, I had filed a claim with my insurance, the insurance agent had gone to the dealership to look at the damages on my car and spoke to me and agreed to cover the damages and paid me with the anticipation that the service would be done within a day. I was ready to pick up my vehicle by the weekend and that was when I stopped hearing back from Angel. I called the service department daily asking to speak to Angel or anyone to check on the status of my car. I left voice messages and I asked for Angel's backup when he wasn't there. Everyone on the phone would tell me that Angel was there and they would direct me to his extension. When I would tell them Angel was not responding back to me, they said he was the only person that could provide me an update on my car. I spoke to a Chris who told me one time Robert was Angel's back up but he nor Chris returned my calls. When I was ready to drive to the service department myself to speak to someone personally, Angel called me and told me he didn't understand why nobody else gave me an update and that my rear back seat was on back order so that was the delay. He also told me the parasitic draw test on my battery came back negative - no issues. The car should be ready to be picked up the next day. On the day I was to pick up my car, he said he had added more pending issues to my insurance claim. I told him that my insurance agent already paid me for the damages they inspected and saw so I didn't understand why the pending issues were. I told him if there are pending issues and the insurance agent would need to see the vehicle again, shouldn't it stay at the service department before I take it. He said "technically yes" so the vehicle remained. The next week, I get a phone call from the service manager, John Howard, stating Angel was going to be out and John noticed that my vehicle had been with the service department for quite a while. John asked me if I wanted to address the pending issues on my car which were 2 tire replacements that had immediate attention, and 3 fluid changes. I told John I had not been previously informed of those issues and updated him on everything that was told to me by Angel. John sent me the vehicle condition form and I provided the insurance claim document. I also told John about the battery issue I was having with my car and if he could redo the parasitic draw test. It took another day and this time it came back with an issue. John stated there was a spike and identified an alarm that needed to be removed. I'm glad I asked to redo the parasitic draw test to prove it wasn't done the first time or I was lied to. Upon pick up on my car, John was going through the charges on my vehicle and the loaner car I had for over a month resulting in over $1,000 charge. I told John that was not what I was told and he immediately called my insurance agent to reimburse me the max. Knowing there was so much miscommunication with Angel or that he was trying to get my insurance to pay left me with a bad taste and dissatisfied with the service. More

You guys are the Best of the best! Thank you for taking care of my car. John,Dalton and the rest of the staff were very accommodating. Thank you for taking care of my car. John,Dalton and the rest of the staff were very accommodating. More

Yessi was excellent. Informed us of what was more important and based on that completed. Informed us of what was more important and based on that completed. More