Sheehy Lexus of Annapolis

I have owned 6 Lexus LS430 & 460 over the past 15 years and have recently switched to purchasing and servicing from Sheehy Lexus of Annapolis. The entire process from my purchasing thru my most recent serv and have recently switched to purchasing and servicing from Sheehy Lexus of Annapolis. The entire process from my purchasing thru my most recent service visit have been outstanding and well beyond what myself or my wife have grown accustomed to. I can only say that I would recommend to anyone that they make the trip to experience that dealer! More

My experience at Sheehy Lexus of Annapolis was the best car buying experience that I have ever had thus far. From my introduction to Shandrial who was very knowledgeable and assisted greatly in choosing t car buying experience that I have ever had thus far. From my introduction to Shandrial who was very knowledgeable and assisted greatly in choosing the best car for me to the delivery of the vehicle -the rate of professionalism, courtesy, customer servicee and attention to detail is hard to beat. From my research of many vehicles, I knew I wanted to purchase a Lexus due to the great reputation and excellent warranty, however I could not decide on which one to purchase. Shandrial exemplified the patience of a saint while I test drove many vehicles. I finally settled on the RX350 and I am very happy with the purchase. Due to the excellent service that I received, I am a Lexus customer forever. More

WE HAD AN AWESOME EXPERIENCE DEALING WITH CHRIS LIST, INTERNET SALES MANAGER. HE WAS VERY UPFRONT AND HONEST IN REGARDS TO LEXUS ME AND MY WIFE WERE PLANNING TO GET. HE HAD THE RIGHT VEHICLE AND HE PRICE INTERNET SALES MANAGER. HE WAS VERY UPFRONT AND HONEST IN REGARDS TO LEXUS ME AND MY WIFE WERE PLANNING TO GET. HE HAD THE RIGHT VEHICLE AND HE PRICED EVERYTHING OVER THE PHONE, SAME AFTERNOON WE WENT TO MEET UP WITH HIM, IT WAS AN HOUR DRIVE BUT WE DECEIDED TO DO IT BASED ON THE HONESTY CHRIS SHOWED IN OUR CONVERSATION THAT MORNING. WHEN WE ARRIVED AT THE DEALERSHIP WE WERE VERY IMPRESSED WITH THE FRIENDLINESS THAT THE DEALAERSHIP EMPLOYEES INCLUDING MANAGERS SHOWED. I HAVE BEEN TO OTHER DEALERSHIP BMW, ACURA AND FEW OTHERS AND WE DIDNT SEE THE TYPE OF FRIENDLINESS AND PROMPTNESS WE RECIEVED. WE SPENT MAX AN HOUR TO DO ALL THE PAPERWORK WHICH WAS THE LEAST AMOUNT OF TIME I HAVE SPENT IN A DEALERSHIP DOING THE NEGOTIATION AND PAPERWORK. AFTER WE GOT THE CAR CHRIS SPENT LITERALLY AN HOUR GOING THROUGH THE FEATURES IN THE CAR. HE HAS BEEN VERY RESPONSIVE TO OUR CALLS AND EMAILS EVEN AFTER THE PURCHASE. I WOULD HIGHLY RECOMMEND CHRIS AND THE SHEEHY LEXUS OF ANNAPOLIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY MEMBERS WHO DECIDE TO GET A LEXUS. More

The entire process from working on a price prior to purchasing my first Lexus vehicle, to working on a price for my trade in, to actually purchasing the car and having all my questions answered, to hav purchasing my first Lexus vehicle, to working on a price for my trade in, to actually purchasing the car and having all my questions answered, to having my first service done has been IMPECCABLE. I could not fathom having this type of exemplary customer service at a BMW or even an Acura dealership. The Annapolis dealership representatives were truly helpful and went much beyond necessary to answer all my questions, and continue to do so even after purchasing my new car. The valet service is just superb. It is complimentary and Jack Melchak (the valet rep) has just been an absolute pleasure to work with and has gone beyond necessary to make sure I was comfortable with the time/date/location of the pickup of my car for the valet and the drop off. I don't think I will ever go back to any other car make ever again! More

This is my second new car from Sheehy Lexus, and they continue to make it easy. Their prices are competitive, their follow up to make sure I was aware of when my car would be delivered, and follow up af continue to make it easy. Their prices are competitive, their follow up to make sure I was aware of when my car would be delivered, and follow up afterward are outstanding. I will continue to share with my friends how happy I am with this dealership. More

Shandrial was great to work with. She was very enthusiastic about contacting me and showing the vehichle. She has always been very responsive to any questions or concerns. The vehichle was exactly enthusiastic about contacting me and showing the vehichle. She has always been very responsive to any questions or concerns. The vehichle was exactly what we wanted at the time that we wanted it. The whole buying experience was excellent. More

The overall experience was good. Here is one thing that bothered me. I bought 2 cars within 1 week. The afternoon after I bought the second car (I picked the car up at noon), I received a promotional email bothered me. I bought 2 cars within 1 week. The afternoon after I bought the second car (I picked the car up at noon), I received a promotional email saying if I bought the car that day or within the next couple of weeks the dealership would give me a dinner gift certificate. When I was at the dealership they never mentioned the gift certificate. I called and asked what was up and then they said we qualified. My thoughts are that they should have given up the certificate without me having to ask. More

My wife and I have been long-time lexus customers for many years and are very pleased with lexus products. My last visit began with the purchase of a previously owned certified truck LX470. Rachael Holde many years and are very pleased with lexus products. My last visit began with the purchase of a previously owned certified truck LX470. Rachael Holderied,my sales associate,was very thorough and worked out a good deal for me with a trade in. After a few weeks,I had a minor mechanical problem with the truck and after returning the truck for service,I decided to request an upgrade to a new truck . Rachael introduced me to Paul Larochelle,the manager,who was very supportive and worked out a very good deal for me on a new 2009 LX470. The entire staff went above and beyond to make sure my needs were addressed. Rachael has kept in contact to make sure my experience has been a pleasnt one. We continue to have our service at this dealership and are impressed by their dedicated and responsive staff. We have referred several of our friends to this dealership and plan to have a long relationship with Lexus of Annapolis. More

When I set out to purchase my new RX, I knew exactly what I wanted. I had done extensive research, narrowed down the field of choices, and settled on the make, model, and features that best met my needs. W I wanted. I had done extensive research, narrowed down the field of choices, and settled on the make, model, and features that best met my needs. When I began to visit Lexus dealerships in the Washington, DC area, I was really just looking to validate the choice I had already made. The car certainly did not disappoint; unfortunately, the first two dealerships that I visited certainly DID. I had given up on finding a Lexus dealership that would give me the level of service I was expecting, but then a sales consultant from Sheehy Lexus contacted me, and everything changed. Shandrial Hudson handles internet sales for Sheehy Lexus, and she received my contact information through the USAA Car Buying Service. She invited me to the dealership for a test drive, and my whole Lexus experience changed. By contrast, the sales associate at the first dealership I visited has never called me back--and I gave him my information personally! I had already placed a refundable deposit with a second dealership when I met Shandrial for a test drive after work a few days after she called, but I ended up asking for my deposit back from the second dealership when Shandrial was able to find me my car sooner. I knew that I would have to order the specific color/feature combination that I wanted, and I knew that I might have to wait a month or two for my new car. When you're in a waiting situation, the most important thing that a dealer can provide is frequent status updates. Shandrial understood how difficult it is to wait--especially if you don't yet have a guaranteed delivery date! Shandrial called or emailed me with regular status updates, and she responded to all of my questions swiftly and patiently. Unlike with the second dealership, I never for a moment questioned whether Sheehy Lexus was really doing everything possible to find my car as soon as possible. They placed an order, yes, but they also monitored inventory listings and called other dealerships to make sure that the cars on their allocation listings were really reserved. When we learned that it would take more than a month for my car to arrive in the US, Shandrial talked to her manager, and the dealership offered to provide me with a loaner car while I waited. It was so wonderful to be able to drive a new RX while I waited for my new RXhybrid to arrive, and it really demonstrated Sheehy's commitment to customer service. When my car was finally delivered, Shandrial personally drove the car 70 miles from the dealership in Annapolis to Frederick, MD, to deliver the car to me at home on a Friday evening. She took the time to go over all of the features of the car, and I was very impressed with her knowledge of every system, every button, and every setting on the RX. She pointed out features that I didn't even think to ask about, and even though she never needed to refer to the manual for any of my questions, she made sure that I knew where to look in case I had questions later. Shandrial even called me the next day to see how everything was going with my new car, and she has sent several follow up emails and paper letters. I really cannot say enough wonderful things about my experience with Shandrial and with Sheehy Lexus. My first two service appointments have been flawless, and I am looking forward to many years of regular visits to Sheehy Lexus. This was not my first new car purchase, but it certainly has been the best new car buying experience that I've ever had. More

The team at Sheehy is honest and provides value to the sales process. My sales agent Rachael Holderied? did a great job of advising me on my financing options and provided the right solution for me. I w sales process. My sales agent Rachael Holderied? did a great job of advising me on my financing options and provided the right solution for me. I would / will purchase my next car from Rachael and the team and Sheehy. More