Sheehy Lexus of Annapolis

A few comments before the review: I am a very skeptical car buyer and an admittedly tough customer to satisfy. Like many of you, I've purchased new vehicles in the past and in the process have endured some car buyer and an admittedly tough customer to satisfy. Like many of you, I've purchased new vehicles in the past and in the process have endured some unpleasant experiences. Consequently, my expectation is that every stage of the new car deal presents the distinct probability that under-handed and deceptive practices will be employed to benefit the dealer at the expense of the customer. That's the baggage I bring to the table. Moving on to the review... After stumbling onto the Dealerrater website, the highest rated area Lexus dealer stood out immediately - Sheehy Lexus of Annapolis rated 4.9/5.0 (with over 70 reviews). Although Annapolis was a 40 minute drive, such high ratings warranted further investigation. I inquired about a new vehicle through the Sheehy website. I was immediately contacted by Shandrial Hudson to schedule an appointment. From the first contact, Shandrial was the consummate professional. During the appointment I received an excellent presentation on the ES350, including the subtle differences between the 2010 and 2011 models. I was familiar with the nuances and was pleased to find myself in the company of a thoroughly knowledgeable salesperson. I expressed concerns regarding recent recall/safety issues, each of which was addressed directly and completely. After test driving two cars I concluded my visit without making an offer. Though I spent two hours with Shandrial and was introduced to the General Sales Manager, I departed without a hint of pressure - a welcomed change from my past dealership experiences. During the following week I took some time to reflect on the car and on the purchase - a time during which I received only a single pleasant follow-up inquiry from Shandrial. Once I knew I was serious about the car I contacted Shandrial. Provided we could come to an agreement on price and I could see all the terms in writing, I was ready to purchase the car. At this part of the deal, I expected there would be some difficulty. I found myself suspiciously looking for the typical dealership tactics. I had a couple of minor questions about the buyers order and financing agreement and Shandrial addressed those in short order. And no matter how hard I looked, I found no evidence to justify my suspicions. Lastly, I needed to have the car brought to me during a narrow window of time on a specific day. Although Shandrial had a scheduling conflict she rearranged her schedule to accommodate my needs. When Shandrial delivered the car all the paperwork was in order and completing the deal was smooth. I was truly quite surprised by this car purchasing experience. I can say only good things about the Sheehy dealer in general and about Shandrial in particular. In short, Shandrial did everything most sales representatives do not. - she knows the product inside and out - she listens attentively - she focuses on customer needs and concerns - she responds to customer needs and concerns forthrightly - she does what she says It is abundantly clear why Sheehy Lexus and Shandrial Hudson receive the best customer ratings - they earn it, one customer at a time. I recommend Shandrial without reservation. More

Very knowledgeable and helpful internet salesman. He goes the extra mile. If he doesn't know an answer, he'll tell you; then going off quickly to research it and get back to you as soon as possible. He als the extra mile. If he doesn't know an answer, he'll tell you; then going off quickly to research it and get back to you as soon as possible. He also handled my used Mercedes trade in. Excellent and made it very easy. Best salesman I've had buying a car in many many years (and he's young!). Keep up the good work. More

Making a vehicle purchase can be a challenging endeavor as there are so many choices. Before going to Sheehy Lexus of Annapolis, I conducted research on which models would be a fit for my way of life. My f as there are so many choices. Before going to Sheehy Lexus of Annapolis, I conducted research on which models would be a fit for my way of life. My first purchase was a 2006 Lexus RX400h in which I purchased from Shandrial Hudson. My second purchase was a 2007 Lexus IS 250 AWD in which Ms. Hudson also gained my business. Ms. Hudson's hospitality, expertise, and diligence are key aspects I hold high. I will continue to be a proud customer of Sheehy Lexus of Annapolis and a pleased client of Ms. Hudson. I highly recommend Shandrial Hudson from Sheehy Lexus of Annapolis and will continue to suggest her to family, friends, and business associates. More

I just read over 70 Sheehy Lexus of Annapolis reviews (after my purchase), many of which mentioned Shandrial Hudson and Chris List. DITTO for every complimentary review! I started with Shandrial through (after my purchase), many of which mentioned Shandrial Hudson and Chris List. DITTO for every complimentary review! I started with Shandrial through their Internet contact, met her and drove a CPO RX400h Hybrid as my first research stop. I returned with my wife the next week and drove another CPO Hybrid with Chris, since Shandrial was delivering a car to a buyer's home. Both of them are extremely personal, knowledgeable, no pressure sales professionals, and make car buying a pleasure, as does the entire dealership. Chris delivered the car to my home the next day after we agreed to my price over the phone (thank you Doug King!). The kitchen table paperwork took five minutes. Chris then programmed my three "roaming" garage doors, and then answered any remaining questions I had before leaving. Two days later, Shandrial delivered the spare keys to my home! I highly recommend Shandrial and Chris without hesitation to family, friends and strangers, for the best car dealership customer service I have ever experienced in my lifetime. This dynamic duo is awesome!! Thank you! More

This is a story of turning lemons into lemonade. My RX330 was brought in for service. The staff was courteous but there was a dispute about warranty vs customer pay issues as well as associated costs. RX330 was brought in for service. The staff was courteous but there was a dispute about warranty vs customer pay issues as well as associated costs. I wasn't at all happy and certainly not in the mood to do more business - especially this close to the holidays. Enter our Sales Consultant, Dan Polgreen. He got actively involved in the process. Unlike other dealerships where employees come and go, Mr. Polgreen has consistently been available and willing to put forth his best effort with professionalism, humor, and a capacity to understand, build trust and posit solutions. The breakdown in communications within the Service Lane was resolved and much as I hate to admit it - I was not entirely without some responsibility. All was resolved satisfactorily. More importantly this public feedback isn't about Sheehy Service per se'- it is about Customer service, owner retention and increased sales. I've been in many dealerships where there is a breakdown in communications between departments. Sheehy Lexus of Annapolis, MD has been very effective in removing obstacles to resolving customer concerns and has fostered through personal representatives such as Mr. Polgreen a sense of placing the customer first. There is always a tension between purchasing a great product and/or service and the cost for doing so. Mr. Polgreen navigates thru this process by building trust, providing clear and accurate information and being respectful of the client's needs, placing them before his own. I do not know Mr. Polgreen outside of the relationship we have formed within the dealership but after almost 4 decades of purchasing vehicles from countless, nameless sales people I can honestly say that I've met one that I would invite into my own home! I can't speak to the integrity of the rest of the Sheehy Sales staff other than to say that if they're cut of the same broadcloth that Mr. Polgreen is, that the Sheehy organization's HR staff and/or Training Department is to be applauded. I'm confident that Sheehy Lexus and Mr. Polgreen is worth recommending to all of my friends and family without fear of being let down. Sincerely, R. Polland More

I spent many hours researching the best vehicle that suited my needs (3 years in the making). I stopped by Sheehy Lexus on several occasions and decided that no matter what vehicle I purchased, it had t suited my needs (3 years in the making). I stopped by Sheehy Lexus on several occasions and decided that no matter what vehicle I purchased, it had to come from Sheehy. The staff is so friendly and accomadating. Shandrial Hudson, my sales associate, is very knowledgeable and made me feel comfortable through the entire process. She gave me a tour of the dealership, took her time explaining features of the vehicle I was interested in and ultimately provided me with the best vehicle purchase experience. More

I received excellent customer service from Shandrial Hudson during the process of purchasing my new Lexus. She demonstrated her knowledge of the car’s features and took the time to familiarize me with t Hudson during the process of purchasing my new Lexus. She demonstrated her knowledge of the car’s features and took the time to familiarize me with the car’s features and settings. She was very friendly and professional, and she made sure that I knew how to contact her with any questions that came up after the sale of the car. Shandrial also called me a few days after I purchased the car to make sure that I was satisfied and to answer any questions I might have had, which I greatly appreciated. I had a very positive experience with Shandrial and Sheehy Lexus of Annapolis. More

My experience with this dealer was exceptional! I have always dreaded buying new cars, and usually send my husband out to "just bring home a car" so I don't have to spend all day at the dealer haggling ov always dreaded buying new cars, and usually send my husband out to "just bring home a car" so I don't have to spend all day at the dealer haggling over prices, extras, etc. We simply sent an internet message to the dealer saying that we were interested, and got a phone call from Shandrial within minutes. She was very friendly and gracious, and worked with me all weekend finding the right car at the right price for me, even on her day off! She personally delivered the car to my work on Monday morning, and we signed the docs there. She showed me the features of the car and even programmed my cell phone into the car before heading back to Annapolis. My experience with Sheehy was outstanding. I am looking to a long relationship with the Sheehy. More

What an absolutely wonderful experience in purchasing my first Lexus! Chris List was our salesperson and I highly recommend him. He is extremely knowledgeable, courteous, patient and did not pressure me. We first Lexus! Chris List was our salesperson and I highly recommend him. He is extremely knowledgeable, courteous, patient and did not pressure me. We arrived at the dealership at 1:30 with the idea that I would just test drive a Lexus RX 350. Chris asked my preferences and we test drove a Lexus RX 350. Chris gave us a detailed overview of the features of the car, took us on a tour of the dealership and by 4:30 we were driving home with our new car. We were offered a great price for the car, the entire process went smoothly and we will continue to do business with Lexus of Annapolis. Thank you Chris List! Pam Mechanicsville, MD More

After reading other ratings, we are not sure what else can be said about the terrific experience we had with Shandrial Hudson in purchasing our ES350. Every rating about Shandrial seems to express and sh can be said about the terrific experience we had with Shandrial Hudson in purchasing our ES350. Every rating about Shandrial seems to express and share the same positive experience we had from beginning to end. She responds quickly to internet inquiries, is welcoming and well prepared when you arrive, while not aggressive in her mannerisms. She is friendly, knowledgeable and gives you the feeling that she is honest and trustworthy. She is a true professional. We were pleased with the entire experience. It is a pleasure to work with Shandrial Hudson, THANK YOU. This is the second Lexus we have purchased from Sheehy Lexus of Annapolis and the entire experience has lived up to their top ratings in every way. More