Sheehy Lexus of Annapolis

Our sales rep, Dan Polgree, was extremely professional. We kept throwing him curve balls and changes and he handled it all smoothly and courteously. Everyone at Sheehy Lexus of Annapolis was very friendly We kept throwing him curve balls and changes and he handled it all smoothly and courteously. Everyone at Sheehy Lexus of Annapolis was very friendly and welcoming. They would have handled the tsunami well. We were completely satisfied with the entire purchase experience. And the car is great. We highly recommend Sheehy Lexus of Annapolis and Dan Polgree. More

Rachel was fantastic! She won me over with her friendliness, knowledge, and positive energy. I now feel so happy about driving my Lexus and knowing I can call her with any questions and she will friendliness, knowledge, and positive energy. I now feel so happy about driving my Lexus and knowing I can call her with any questions and she will be my advocate. The rest of the sales team were very knowledgeable and helpful as well. I look forward to getting my car serviced as I have had great success with them in the past. More

From start to finish, Ms Hudson demonstrated what good....no excellant customer service is all about. I, being in the sales industry myself, have a fairly good sense of what exceptional customer serv good....no excellant customer service is all about. I, being in the sales industry myself, have a fairly good sense of what exceptional customer service means and is. Ms Hudson along with everyone else I had the pleasure of meeting at Sheehy Lexus of Annapolis, made me feel like they were my own personal sales person.....Keep up the outstanding service Ms Hudson. And a world of Thanks. Sincerely, Clarence Aaron Comer More

This was my first time dealing with Lexus and Sheehy This was my first time dealing with Lexus and Sheehy Lexus of Annapolis. I have to say from my past experiences with car buying this has been th This was my first time dealing with Lexus and Sheehy Lexus of Annapolis. I have to say from my past experiences with car buying this has been the best. From the Sales Manager, Doug King(working with me for a solid deal), to the extremely sincere and knowledgeable Sales Associate Kelly Hollis (Who assisted me in the search, and entire process), right to the Financial Manager Chris Powell (who made the final steps as painless as possible), the entire time I was completely impressed. From quality customer service, the no "pushy" or "rushed" service, and excellent value I received from trade-in to new purchase. When it is time for me to get a new vehicle I will certainly return back. I Love my new 2010 Lexus IS 250 AWD, and will be back in the future for my Frequent complementary Car Wash! More

Imagine going to Nordstrom’s to buy a car. After years of frustrating service from the local BMW dealer, I traded my 6 & 7 series in for new LS 460 Sport. The Internet Sales Manager, Shandrial Hudson call of frustrating service from the local BMW dealer, I traded my 6 & 7 series in for new LS 460 Sport. The Internet Sales Manager, Shandrial Hudson called me after I looked at the LS on their web site and filled in a form. She followed up when the car I wanted was available; she drove to my house to help transport one of the cars in trade and drove back the next day to train me on the features of the new car and how to use them. I was given a fair price for both cars in trade and the new vehicle. Buying a car from Shandrial and the team at Lexus was a pleasurable, no hassle, and no pressure experience. This is the third Lexus I have purchased in the last 10 years. Their service department and delivery of a loaner vehicle to your home, is another compelling reason to do business with Sheehy Lexus. They are the gold standard of car dealerships in the Annapolis area. More

In the course of evaluating possible replacements for my 10+ year old, high mileage SUV, my husband and I did a lot of research, including searching online information, visiting the Baltimore Car Show, and 10+ year old, high mileage SUV, my husband and I did a lot of research, including searching online information, visiting the Baltimore Car Show, and checking prices through a buying service. In the course of this research our contact information was shared with Sheehy Lexus of Annapolis. We received a very warm e-mail message from Shandrial Hudson letting us know that the dealership would be delighted to talk with us further. We planned to visit dealerships for several types of cars over the President's Day weekend to test drive cars and get pricing information and then to subsequently make a buying decision over the several weeks following our visits. We had in mind a price we wanted to pay and an ideal amount we'd like to get for our old SUV on trade-in. We decided to start with Sheehy Lexus because the dealership was close to our home - and we planned to go on to other dealerships from there. When we arrived at the dealership, we asked for Shandrial. She was with other customers, but could not have been more gracious. She got us coffee and checked with us several times while we waited. The dealership was very busy but she made sure we didn't feel abandoned. When our turn came, Shandrial gave us her undivided attention, really listening to what we said about what we wanted in a car. That very much surprised me - our car buying experiences have more often involved the sales person pushing to sell the cars available at the time whether they were what we wanted or not. We test drove a Lexus 350 SUV - equipped exactly as we wanted, and Shandrial came with us. She suggested that each of us take the car for the full test drive loop so we both had a good feel for it. And when we expressed some concern about whether the car would fit in our garage, she said that, since we lived close by, we should drive the car to the house and try it in the garage! We did and felt much better knowing it fit! She was able to answer all our questions, and in fact pointed out a number of features about the car of which we were unaware. When we arrived back at the dealership, we were prepared for the usual negotiation (or more precisely, fight) over price. Instead, after our old SUV was evaluated, we were offered a very reasonable price for it (truth be told, a little more than we expected), and Shandrial (or I guess actually Sheehy) was able to offer a better price on the Lexus 350 than the buying service price. Well, to make a long story short, we never visited the other dealers or looked at the other cars. We bought the car that afternoon and went home with it. This was certainly the most pleasant car-buying experience my husband and I have ever had. We were listened to and treated well; we didn't feel pressured; we were offered a fair price for our old car and a fair price was asked for the new car. And I can not say enough about the professionalism of Shandrial Hudson. She is really everything one could hope for in a salesperson. And, in fact, has followed up with us just to make sure everything is going well with the car. I would recommend Sheehy Lexus without reservation! More

Shandrial provided excellent customer service throughout my entire car buying experience. I had not purchased a car in 17 year so I did months of research before had. Shandrial was very knowledeable about my entire car buying experience. I had not purchased a car in 17 year so I did months of research before had. Shandrial was very knowledeable about the vehicle and answered all of my question promtly, professionally, and accurately. She was the main reason I decided to purchase this car on my first visit to any dealer. More

Terrific customer service. I visited 3 other Lexus dealerships in my area (Towson, Owings Mills and Silver Springs) and even made inquiries outside my area (Chantilly VA, Rockville MD, and Wilmington dealerships in my area (Towson, Owings Mills and Silver Springs) and even made inquiries outside my area (Chantilly VA, Rockville MD, and Wilmington DE) before finally deciding to do business with Chris List on purchasing my new Lexus CT. Unlike the other dealerships Chris was never pushy and was honest from the start. Chris and I went back and forth several times over email then over the phone while i was still deciding whether to actually buy the car and all the way till the end (when i finally did decide to make the purchase), Chris was patient and understanding. He made accommodations when i voiced my concern over some of the vehicle options and he clearly went out his way to give me a fair price. This guy really was looking out for my best interest. During the paperwork, he walked me around the building and showed me where the service center was located and what their protocol was, and even introduced me to one of the service technicians. My experience purchasing my very first Lexus couldn't have been more pleasant. My next Lexus will be with Mr List as well, he earned my trust. More

Chris List did an excellent job in every aspect of leasing us our new Lexus RX 350. He was knowledgable, thorough, professional, enthusiastic and went out of his way to make the process pleasant and e leasing us our new Lexus RX 350. He was knowledgable, thorough, professional, enthusiastic and went out of his way to make the process pleasant and efficient. On a moment's notice, just minutes after he'd met me for the first time through a friend's referal, he rode with me back to our house so that my wife could see and ride in the car. This level of friendly concern continues as he's still planning to spend time with my wife so that she understands all the technical features that our new RX has to offer. My wife and I have now leased three cars from Sheehy Lexus and are familiar with their exceptional service, a factor which seperates them from every other local dealership in our 23 years of experience in the Annapolis area. Chris fits perfectly into this tradition. Tom Boswell More

I went into this dealer to look at the RX450h. I have never owned a Lexus and honestly wasn't very impressed in passed years. Sheehy really bent over backwords to earn my business, by being courteous, w never owned a Lexus and honestly wasn't very impressed in passed years. Sheehy really bent over backwords to earn my business, by being courteous, working to get me the best deal and great service. They even gave me a better rate than my bank provided and saved me nearly $10K up front. I cannot see recommending anyone interested in a Lexus RX450h to anyone else but them. More