Sheehy Lexus of Annapolis

After ten years of enjoying my Lexus RX 300, it was time for a new car. This was a big deal for me, so it was important to have a good experience. The internet component was very convenient and pulled us ri for a new car. This was a big deal for me, so it was important to have a good experience. The internet component was very convenient and pulled us right in to Sheehy Lexus of Annapolis. Once there, my husband and I were treated like royalty from start to finish. The respect and friendly nature of the staff along with the reliable follow up after the purchase have been quite impressive. Although it was really hard to part with my beloved RX 300 in which I carted my children around for so long (car talks are the best!), it has been so exciting to drive a new red convertible Lexus IS 250C. I love my new car! More

I happened to come across a 2010 Lexus RX 350 at the Lexus of Annapolis dealership that matched the vehicle I was looking for. I contacted the dealership on a Friday around 8pm about the vehicle and ma Lexus of Annapolis dealership that matched the vehicle I was looking for. I contacted the dealership on a Friday around 8pm about the vehicle and made an offer. Within the hour I was contacted by Shandrial Hudson. Shandrial informed me that the sales manager was no longer there, but she would direct my e-mail to his attention and get back to me around 9am that Saturday. At 9am exactly on that Saturday morning, Shandrial called to give me the dealership's best offer. That Wednesday, I traveled from PA to the dealership in MD to check out the vehicle. This was my first visit to the dealership. Upon arrival, I was given a very formal greeting and the hospitality was fantastic. We were offered coffee, water, snacks, etc. I was offered a test drive which I did accept. The vehicle matched the description Shandrial had provided me over the phone that Saturday. I came back from the test drive and was offered a somewhat better price on the vehicle. However, my only complaint was that at another Lexus dealership in PA I was offered $1000 more for my trade than what I was offered here. The Kelly Blue Book value was also $1000 more than what the dealership gave me for my trade. This issue was reconciled when the business manager, after 15 minutes of contemplation, decided to lower the price of the vehicle to compensate for the loss on the trade in value. All transfers for this vehicle were done seemlessly and very timely. I thought buying a vehicle from MD would cause headaches for transfers but everything was done promptly and correctly. I would highly consider browsing this dealership before even looking at a dealership in PA. Truly great service, care, and the customer comes first. -Cory R. Kowaleski More

My experience with Sheehy Lexus was great! Chris List is very helpful and knows everything there is to know about the IS 250. He is so pleasant to work with and alway makes sure he is available when you ne very helpful and knows everything there is to know about the IS 250. He is so pleasant to work with and alway makes sure he is available when you need him. I leesed my last Lexus from him and I hope he will be there in the future. My daughter and her husband are looking to buy a RX, and I have already recommended Chris to them. More

I recently purchased an HS 250H from the Internet Sales Manager/ Chris List at Lexus of Annapolis. Having purchased several cars in the past, I can without a doubt say this was the most wonderful experienc Manager/ Chris List at Lexus of Annapolis. Having purchased several cars in the past, I can without a doubt say this was the most wonderful experience ever! My husband and I went in at 4pm on a Saturday to test drive the car and were pleasantly surprised at the amount of time and attention that Chris spent with us just on the test drive. Chris was not aware of our intentions to buy that day, but spent quality time with us going over the features and functions of the car. When it came down to talking price, the pitch was not pushy at all. I also want to add that the finance agent was also amazing. Very informative, and also not pushy when it came to adding on things like extended warranty etc. I would hands down buy my next car from Lexus of Annapolis without a doubt. The price was fair, customer service superb, and the car- well they speak for themselves. Don't think twice about visiting this dealership! More

My wife and I have been looking for a CUV for some time and after being disappointed by the new BMW X3, we decided to give RX350 a try. From truecar.com I found out dealer cost and invoice cost of RX350 we and after being disappointed by the new BMW X3, we decided to give RX350 a try. From truecar.com I found out dealer cost and invoice cost of RX350 we wanted and reached out to VA/MD Lexus dealerships via truecar.com. I got callbacks almost instantly but most are just dealers that want me to visit the showroom except Sheehy of Annapolis and one other dealer. These 2 dealers email me the window sticker of the RX350 I wanted right away and are willing to accept my first asking price which is below invoice price. So why did we choose Sheehy Lexus of Annapolis instead of other dealer? Dealer reputation based on customer reviews. If someone ever uses tripadvisor for hotels and yelp for restaurants, you know what I am talking about. We went to Annapolis to pick up the car only 2 days after I started the search on the internet. Shandrial, our sales associate has the RX350 in front and it has 2 miles as she promised in the email. After a quick test drive she has started on the paperwork so that we can beat the rush hour traffic home. I took the chance of asking her to see if we can trade in our current car - thinking it is a long shot since they already gave us such a great deal on the RX350, they must want to make money off us from the trade-in. But they offered the same trade-in value I had in mind from research done via edmunds.com. This is icing on the cake. Not only we got to pick up the new 2011 RX350 which beats Q5 and X3 by miles (we are current BMW owners and test drove the Q5), we don't have to worry about selling the old car ourselves. By now, I thought to myself this is too good to be true and there could be surprise when we step into finance office. Guess what - it took us 5 minutes to sign all paperwork and there is no up sell of any warranty or service. Even as I am typing this review, I can not help but thinking how professional, honest and easy going Shandrial and her dealership is and she seems genuinely want to be there and make her customers' car buying experience as pleasant as possible. This is such a different experience than we had from German and Japanese car dealerships inside beltway, we will give Sheehy Lexus of Annapolis first dibs when we are ready to uprade our other car. More

For the past almost 6 years, I have always had my RX400h serviced at Sheehy Lexus of Annapolis and the service experience has been phenomenal. Yesterday was my first purchase of a car at this dealer and serviced at Sheehy Lexus of Annapolis and the service experience has been phenomenal. Yesterday was my first purchase of a car at this dealer and the experience was AWESOME, from beginning to end. Chris List was professional, knowledgeable, and focused on customer service and customer satisfaction. It was the best auto purchase I have ever experienced. Everything was done seamlessly and Chris was just the best, he answered all of the questions, knew the car, and did not pressure! He let us take our time making the decision on which vehicle we wanted, was helpful when needed, and quiet when he was not needed. Once we made the decision to buy, he turned us over to Chris Willis, who was equally professional and who also explained everything that we needed to know. Hats off to Sheehy Lexus of Annapolis for their incredible team of professionals, both in service and now in sales. I would, without any hesitation, recommend them for service or purchase. Some years ago a friend bought a Lexus and I asked him why. His response: when I am in the dealership, the world stops spinning - I am the only person on the universe! I can unequivocally say that for Lexus of Annapolis! More

Everything about this car buying experience was what I'd expect from Lexus... professional, couteous, prompt, AND forthright. I had already done my homework and knew what vehicle and features I wanted. I expect from Lexus... professional, couteous, prompt, AND forthright. I had already done my homework and knew what vehicle and features I wanted. I then used both the Consumer Reports and USAA buying services to locate a dealership only to find they both provided the exact same information... three Lexus dealerships within 150 miles of my home, but none were within 50 miles. That is, the local Lexus dealerships did not make the list. I contacted the three dealerships in the buying service via e-mail and checked their inventory online. I also filled out an online Request For Information with the local Lexus dealership. The dealerships in the Buying Service were all professional & couteous, and promptly followed up. Each quoted a very reasonable, set price above the dealer invoice. I called the local dealership (not in the buying service) and got all the typical car sales hassle. I then found a vehicle that most closely matched my requirements at Lexus of Annapolis (one of the three in the buying service) and gave Ms. Tara Wilson a call. I was so impressed I drove over three hours (over 150 miles) the following weekend (passing dealerships in Newport News, VA, Richmond, VA, and Alexandria, VA) to meet with her and complete the purchase. She made the entire buying experience a pleasure...no hassle, no games, just professional presentation of the product and forthright discussion regarding costs and options. She even showed me the invoice price of the vehicle. We closed the deal that day and a week later she DELIVERED the vehicle to my home, over 150 miles away from Annapolis. Wow. When it comes time to acquire my next vehicle (after I finish paying for this one), I'll be looking for Tara Wilson and Lexus of Annapolis. More

Our sales rep, Dan Polgree, was extremely professional. We kept throwing him curve xxxxx and changes and he handled it all smoothly and courteously. Everyone at Sheehy Lexus of Annapolis was very friendly We kept throwing him curve xxxxx and changes and he handled it all smoothly and courteously. Everyone at Sheehy Lexus of Annapolis was very friendly and welcoming. They would have handled the tsunami well. We were completely satisfied with the entire purchase experience. And the car is great. We highly recommend Sheehy Lexus of Annapolis and Dan Polgree. More

Rachel was fantastic! She won me over with her friendliness, knowledge, and positive energy. I now feel so happy about driving my Lexus and knowing I can call her with any questions and she will friendliness, knowledge, and positive energy. I now feel so happy about driving my Lexus and knowing I can call her with any questions and she will be my advocate. The rest of the sales team were very knowledgeable and helpful as well. I look forward to getting my car serviced as I have had great success with them in the past. More

From start to finish, Ms Hudson demonstrated what good....no excellant customer service is all about. I, being in the sales industry myself, have a fairly good sense of what exceptional customer serv good....no excellant customer service is all about. I, being in the sales industry myself, have a fairly good sense of what exceptional customer service means and is. Ms Hudson along with everyone else I had the pleasure of meeting at Sheehy Lexus of Annapolis, made me feel like they were my own personal sales person.....Keep up the outstanding service Ms Hudson. And a world of Thanks. Sincerely, Clarence Aaron Comer More