Sheehy Lexus of Annapolis

The single reason I bought this car from Sheehy was the exceptional customer service rendered by Mr. Chris List. He was very responsive at the beginning and throughout the entire process. He clearly comm exceptional customer service rendered by Mr. Chris List. He was very responsive at the beginning and throughout the entire process. He clearly communicated the new car purchase process. He was honest and open about all the details. He also demonstrated excellent follow through by doing everything he told me he was going to do. Mr. List was very punctual and made me fell important as his customer. He demonstrated an exception knowledge of the ES 350 and provided a lot of insight into the pros and cons of different options. He looked out for my best interest and wasn't just trying to make a fast buck. I will buy my next car from Chris without any reservation ! More

This was my third car from Sheehy Lexus of Annapolis. As usual they did their customary good job. Good pricing, product availability, creative and competitive financial arrangements and no pressure. Nice f usual they did their customary good job. Good pricing, product availability, creative and competitive financial arrangements and no pressure. Nice folks to deal with. The folks always go the extra mile for the customer. More

My wife and I have purchased or leased at least twenty new cars over more than forty years with the last five from Sheehy Lexus. We have had good relations and good service from other dealers but Sheehy new cars over more than forty years with the last five from Sheehy Lexus. We have had good relations and good service from other dealers but Sheehy has been exceptional. We have been especially pleased with Rachel Holderied, who has sold us our last two Lexuses. On neither occasion, were we sure we wanted to buy at that time but both times, she anticipated what we wanted and needed better than we did and convinced us accordingly. She is as efficient as she is charming and went above and beyond to ensure that we got the best possible deal on both cars. Her follow-up after both sales was exemplary. We have recommended her to family and friends and look forward to working with her on our next twenty cars. More

I purchased my new Lexus ES from Sheehy Lexus of Annapolis as recommended thru an auto buying service, and I must admit that I'm very pleased with this recommendation. I am especially pleased with Annapolis as recommended thru an auto buying service, and I must admit that I'm very pleased with this recommendation. I am especially pleased with the sales experience that I had with Shandrial Hudson. Her professionalism is awesome. She provided information, patience, and ongoing assistance throughout and after the purchase process. I visited another Lexus dealer, but after touring the Sheehy Lexus of Annapolis facilities and meeting some of the staff, I'm glad that I chose this dealership and I truly look forward to working with the service department. More

I have bought so many cars from Sheehy Lexus and imparticular, Rachael Holderied, that I need to stay away since I tend to like Lexus too much! I have owned quite a few vehicles in my life from Che imparticular, Rachael Holderied, that I need to stay away since I tend to like Lexus too much! I have owned quite a few vehicles in my life from Chevrolet to Inifinity to Nissan to Ford to BMW and of course, Lexus. By far the best service I have ever had is from Sheehy Lexus! A fantastic dealer and a great saleslady! They know I will be back for another vehicle, hopefully this time later than normal, but I know my next vehicle, new or used, will be from Sheehy Lexus of Annapolis. A first class experience all the way. Rachael definitely goes out of her way to try and get me the best deal. The latest car I purchased was a 2010 IS250AWD. Definitely a great vehicle. It is a second car, but it's still one of the best deals I have received. Rachael is definitely recommended and I will always say good things about Rachael, Mr. LaRochelle and everyone on his staff. I have used the service department and they are also part of the first class service. If all car companies took notes from Sheehy Lexus, then it may be difficult to have a lower standard for other vehicles and dealers, but Sheehy Lexus is certainly top of the list for Customer satisfaction AND service! Job well done and I know they continue to strive for not only mine, but everyone's business who walks through that door with the same great attitude and service as always!! More

The word Lexus creates the vision of excellence. Excellence in presentation, sales, service, and overall satisfaction. Sheehy meets that vision on all fronts. Our sales representative, Dan Polgree Excellence in presentation, sales, service, and overall satisfaction. Sheehy meets that vision on all fronts. Our sales representative, Dan Polgreen, as our first "touch point" into Sheehy, is the perfect example of someone who loves his job, respects the product he sells, and has spent the time studying and learning about the Lexus brand such that he is able to easily answer even very technical questions about the various models. He projected competence, confidence, and integrity. I have been in the business of "people" for over 40 years. All to often a sales person doesn't listen to the potential customer, pushing him through "up selling" and other techniques that turn off a potential buyer and ultimately away from the product. Dan uses none of those techniques, rather he is on "receive instead of transmit." By this I mean he really was tuned into our desires, listened carefully, and successfully matched our request so well that we bought two Lexus vehicles from Sheehy rather than one. A total delight to deal with, he is both a true gentle man and a superb representative for Lexus. I have recommended him to several of my friends and family and give him outstanding marks for serving both us and Lexus with the highest degree of professionalism. After the sale he kept in contact with us to insure our continued satisfaction. We are. Well done Dan! More

The dealership and sales person were very friendly and accommodating. They worked with me to reduce pricing and had the vehicle of choice already ready for me to drive off the lot. They spent time to sho accommodating. They worked with me to reduce pricing and had the vehicle of choice already ready for me to drive off the lot. They spent time to show me all the new features, so I could start using them immediately. A completely enjoyable experience. More

I had a splitting headache after shopping at Mercedes and Infinity. When I stopped at Lexus I did not expect to spend a lot of time, really just stopped in to see the competition on the way home. Rachael H Infinity. When I stopped at Lexus I did not expect to spend a lot of time, really just stopped in to see the competition on the way home. Rachael Holdereid immediately gave me some water and put me at ease. Once I felt better I began looking at previously owned RX350's, but, ended up buying a 2011. Rachel was so easy to deal with and not the least condescending to a female buyer. At Mercedes and Infinity it was apparent they felt I would buy at a higher price because I was a female. Rachel understood she had a sale if she met my requests concerning trade in and purchase price. I have also met Rachel, by chance, at the dealership since I purchased the vehicle. She is always very attentive and I will certainly purchase from her again. More

Tara was awesome including the delivery of the Lexus to my house once all the inspections were completed. She also returned the following day with renewed instructions on how to operate the garage door op my house once all the inspections were completed. She also returned the following day with renewed instructions on how to operate the garage door opener from the car's Home system. This whole transaction was completed in a seven hour period from the time I walked into the dealership until the car was delivered to my garage. I have also already taken advantage of the dealerships free car wash service which was quite impressive. This is the third Lexus dealer I have dealt with and thus far supperior. More

When I arrived at the dealership, Mr. Martin greeted me in a friendly manner and inquired how he could best meet my needs. I then drove several vehicles and selected a certified LS 460. Mr. Martin was in in a friendly manner and inquired how he could best meet my needs. I then drove several vehicles and selected a certified LS 460. Mr. Martin was informative, professional and patient. We negotiated the price and the deal was completed. I am impressed with the dealership, sales staff and the certification program. I look forward to the dealership service. More