Sheehy Lexus of Annapolis

My wife had previously purchased a car from this dealership. It was my first experience of making a purchase although I had been to the Service Area several times. Doug King and his assistant Shan dealership. It was my first experience of making a purchase although I had been to the Service Area several times. Doug King and his assistant Shandrial Hudson make a great team. I am well satisfied with the purchase price of the vehicle I bought. Shandrial Hudson is a delightful young lady. She responded immediately to each and every question and request. Her knowledge of the systems on the purchased vehicle was impressive. She spent time going over these systems with me. Then, the following morning voluntarily came in, even though it was her day-off, to go over the systems with my wife, and spent considerable time doing so. Shandrial's enthusiasm about what she is doing is certainly noticeable. She deserves to go far in the automobile industry, and has our best wishes for continued success in the future. More

Our experience at Sheehy Lexus Annapolis is rated the easiest car buying process we have had in over fifty years of purchasing cars. No haggles, frowns, just good conversations and fair dealings. While h easiest car buying process we have had in over fifty years of purchasing cars. No haggles, frowns, just good conversations and fair dealings. While having my car serviced, I visited the show room. Chris Martin came out immediately with a warm welcome and asked if he could assist me. I mention that I was interested in the RX350. He was very knowledgeable about the vehicle 2013 and 2012 and offered a test drive. I told him that I wanted my wife to test drive with me. He then said, he would bring the RX350 to my home for us to check it out/test drive and he would point out specific features and answer our questions. He is highly knowledgeable about Lexus’s, his credibility is without compare. We can not speak highly enough of Chris Martin and have recommended him to numerous family members and friends. More

Extremely pleased with our new car buying experience at Lexus of Annapolis. While Barb Hoban impressed us with her knowledge of the vehicle and its accessories/features, Jim Serone worked his magic on a t Lexus of Annapolis. While Barb Hoban impressed us with her knowledge of the vehicle and its accessories/features, Jim Serone worked his magic on a trade-in we couldn't refuse. We are happy with our purchase and looking forward to the "complimentary new vehicle pick up and delivery service." More

When I entered the dealership I was greeted in a friendly, professional manner by Chris Martin. He took the time to explain several vehicles to me and the difference between buying and leasing. Bein friendly, professional manner by Chris Martin. He took the time to explain several vehicles to me and the difference between buying and leasing. Being new to the brand, his patience was extraordinary and his attention to detail unparalleled. Chris really listened to my issues and needs in a new vehicle. I feel he found me the the perfect Lexus, in the color I wanted ( no easy job). Chris even made sure it fit in the garage when he personally delivered it to my home. He also calls frequently to see if I have any questions and if there is anyway he can help. One of the reasons I chose this dealership was the Valet service offered to customers on the Eastern Shore. True to form, Don Wells even delivered a forgotten license to my door. This is what customer service is all about! Kudos to Chris Martin and the Lexus team! E. Blocher Delaware's Eastern Shore More

Upon walking into the dealership the atmosphere was very different than other dealers I have visited. The show room is impeccably clean and uncluttered, leaving the cars to speak for themselves. Though with different than other dealers I have visited. The show room is impeccably clean and uncluttered, leaving the cars to speak for themselves. Though with a sales consultant like John Cannon that certainly wasn't necessary. I did not feel pounced on or pressured to feel as though "This deal is only good for today". I was even relaxed as Mr Cannon was professional, knowledgeable, and it seemed as if I was dealing with an old friend as he explained the IS model. Though I wasn't ready to commit to a purchase today, I will be back to deal with John again. I will also be recommending the dealership to my friends and family. Thank You, Sue Bryant More

I went from having the worst possible sales experience with Lexus of Towson to having a "better than I ever could have imagined" experience with Sheehy Lexus of Annapolis. I gave Chris List the details o with Lexus of Towson to having a "better than I ever could have imagined" experience with Sheehy Lexus of Annapolis. I gave Chris List the details of what car I was looking for and what price I was willing to pay. I said I did not want to negotiate, play games, waste time. He was very agreeable. Came up with the car I wanted at the price I wanted to pay and did so very quickly. When we arrived to pick up the car, he had all of the paperwork ready to go. We were in and out in 30 minutes. Unbelievably great! And we were very impressed with the appearance of the showroom. I wouldn't even mind if I had to wait around in their waiting area for a car servicing. Very well thought out. The whole experience was too good to be true. My husband said in his 30 years of buying about 12 cars that this was by far the best experience he ever had. The knowledge of the salesman, the attention to detail, the positive can do attitude was all just terrific. He always dreads buying a car bcs. he hates the way car dealers operate. He doesn't mind spending the $$ if a dealer would be up front and honest. He has finally found a dealer who is just that. I am sure that our future purchases will be made with Sheehy. Now in all fairness, we did just get the car. So we are hoping that the car performs as well as the dealership. More

My husband & I thoroughly enjoyed our buying experience at Sheehy Lexus with our recent purchase of a 2013 RX 450h. Buying a car can be very stressful, but the Sheehy team ensured that we had a experience at Sheehy Lexus with our recent purchase of a 2013 RX 450h. Buying a car can be very stressful, but the Sheehy team ensured that we had a pleasant experience throughout! We’d particularly like to single out Chris Martin. I first encountered Mr. Martin on my last service visit. My service associate referred him to me after I inquired about trading in my 2006 RX 400h. He talked to me about a trade-in and noted that I had bought my car at another dealership. He told me he wanted to earn my business and wanted to show me how Sheehy Lexus could provide the best deal and ongoing superior customer service. I took his card and proceeded to do research on the new car. When I called him back, we negotiated a great price & financing and basically closed the deal on the phone – relaxing & easy! We were able to come into the dealership, look at the car, finance it, have the features explained and drive it home. He also arranged to have it picked up so the tow hitch could be installed afterwards without a trip by us. A real benefit during this busy holiday season. We'd also like to thank Chris Powell. He walked us through the final numbers and arranged the best financing. Professional & pleasant throughout. The whole process was wonderful and the Sheehy team top notch. Mr. LaRochelle, the general manager is to be complimented on running a great dealership! More

Chris Martin is excellent. He came in on his day off and stayed all day while I considered the car and option I wanted. Ask for him. You will not be disappointed. stayed all day while I considered the car and option I wanted. Ask for him. You will not be disappointed. More

I contacted this dealership because of a vehicle that I saw in their online inventory. Within moments of making my inquiry I received a call from Christopher List the Internet Sales representative at the saw in their online inventory. Within moments of making my inquiry I received a call from Christopher List the Internet Sales representative at the dealership. He was a very professional young man every single time we came in contact. Whenever I had a question for him, I would call him and if he did not answer, within 10 minutes I would receive a call back. I decided to buy their vehicle and flew up from Florida to drive it back down. Christopher went above and beyond by picking my partner and I up at the airport at our arrival time. He even had water bottles for both of us knowing we just got off a long flight. Upon arrival at the dealership he had all the paperwork ready for us to sign and drive since we had a long drive down to Florida. Everybody at the dealership was friendly and most importantly honest and not applying unnecessary pressure for us to buy a car. Being in the service industry I understand good service when I receive it and that is why I am writing this review to let anybody looking to buy from this dealership that they will receive the best of care. Thank you very much Lexus Of Annapolis for your honest, concentrated service. More

Chris was very knowledgeable and answered all questions during the buying process. The dealership offers extra services such as free car washes and Lexus loaners which other dealers don't offer. during the buying process. The dealership offers extra services such as free car washes and Lexus loaners which other dealers don't offer. More