Sheehy Lexus of Annapolis

Our Salesperson was Shandrial Hudson, she was very easy to work with. Of course, we knew what we were looking for, this was our 3rd new Lexus purchase. Lexus dealerships make the buying experience much mor to work with. Of course, we knew what we were looking for, this was our 3rd new Lexus purchase. Lexus dealerships make the buying experience much more palatable than the average dealership. We were not quite as happy with the after sales experience. We traded in our previous RX but were surprised and upset when we received a letter from our credit union a few weeks later inquiring why our payment had not been made on the vehile we traded in. This was at least a month after our new vehicle purchase. We called the dealership and got a bit of a run around and eventually were required to drive back over to Annapolis to sign papers that we had not been given previously. We live in the District so it's a bit of an inconvience to make the trip there, expecially for their mistake. Not to mention that they clearly should have realized this mistake far before we brought it to their attention. Another issue was the licensing of our vehicle. We had a 60 day temporary plate which we had to renew not once but twice because of their inefficiency.Two excruciating trips to the DMV that we should not have had to make. They blamed it on the DMV but the DMV told us repeatedly that Sheehy Lexus had not even submitted the paperwork. We hope this was just an unfortunate set of events and not the usual way of doing business. More

I had a remarkable experience at Sheehy Lexus of Annapolis and they exceeded all my expectations. Normally I am not keen on filling out survey's but, I was so moved by the Sheehy Lexus Team, that I Annapolis and they exceeded all my expectations. Normally I am not keen on filling out survey's but, I was so moved by the Sheehy Lexus Team, that I had to let them know. Ms. Shandrial Hudson was my expert Lexus representative. Ms. Hudson not only sold me the vehicle of my dreams (RX400h) but, she also got to know me very well as a person. Ms. Hudson's salesmanship, product knowledge, and genuine compassion has won me over. If I pursue an additional purchase in the future, Ms. Hudson has already earned my business. An auspicious thank you to the Sheehy Lexus Team for making me feel that my purchase is worthwhile and meaningful. More

We have had unpleasant experiences with car dealerships in the past (because they insisted we test drive the vehicle when we did not want to do so; because they insisted we finance the vehicle when we want in the past (because they insisted we test drive the vehicle when we did not want to do so; because they insisted we finance the vehicle when we wanted to pay cash; and because they were overly aggressive) and so we were skeptical when we entered the Sheehy Lexus of Annapolis Dealership and met with Shandrial Hudson, their Internet Sales Manager. However, we were pleasantly surprised as Shandrial was extremely pleasant and knowledgeable and took the time to point out all of the outstanding features of the RX 350. She invited us to sit in the vehicle, which we did, as she pointed out additional features and answered our questions. She then asked us to take it for a test drive which we declined and she invited us to come back if we changed our mind and to call her anytime with any additional questions we may have. We asked her for a book and a price which she provided us without any hassle. We did return because we knew she would be pleasant and not obnoxious and pushy and we did take a test drive. We told her we would need some additional time to shop around and think about this major purchase. She said she understood and did not hound us with daily phone calls as some other dealers were doing which we found very annoying. When you make such an important purchase you want to make the decision because it is the correct decision for you and not because you are talked into it. After shopping around we called Shandrial and asked if we could come in an order the vehicle which we did and which was a very pleasant experience as well. The vehicle arrived the next day and we came in and made our purchase. Shandrial took the time to show us each and every feature on the vehicle and also programmed our cell phones/BBs and contact lists into the vehicle which was so helpful. We must say this was a very pleasant experience and we would highly recommend Shandrial and Sheehy Lexus of Annapolis to our friends and acquaintenances who may be interested in purchasing a new vehicle. More

The entire experience, from the time we arrived at the dealership to the time we left was the best car shopping experience we've ever had. We were treated with respect from a friendly and very knowledgeab dealership to the time we left was the best car shopping experience we've ever had. We were treated with respect from a friendly and very knowledgeable staff. All was explained to us in detail with no rush or hassle feeling or pressures. The dealership itself and all staff were very professional, friendly, and well kept. The dealership and all employees, especially Chris, should be very proud of themselves and the type of impression that they convey to their clients. First class all the way and this will be keeping us coming back to this dealership. More

Kristin Schultz was a friendly, effective, responsible, approachable representatie of the Lexus dealer. I was interested in a 2008 350RX in Brandywine Mica wirh Navigation package. Feel free to contact me approachable representatie of the Lexus dealer. I was interested in a 2008 350RX in Brandywine Mica wirh Navigation package. Feel free to contact me for further information. Kim Stryker Quality Control Auditor 908-541-8139 More

I have purchased nine vehicles from this dealership over the years. All of them have been serviced there. And will continue to be. This dealership exemplifies the high standards you would expect when pur the years. All of them have been serviced there. And will continue to be. This dealership exemplifies the high standards you would expect when purchaseing a LEXUS. Barbara Hoban is highly professional and makes the process enoyable. I would highly recommend Sheehy Lexus of Annapolis. I am confident you will not be disappointed. More

We went in to look at a Lexus RX300, and wound up buying the Lexus and a Infiniti for myself. The salesman was Chris List, he was very friendly, very knowledgeable on both the Lexus and Infiniti. He the Lexus and a Infiniti for myself. The salesman was Chris List, he was very friendly, very knowledgeable on both the Lexus and Infiniti. He got us where we needed to be for payments on both cars and we got what we needed for our trades. Doug King, the sales manager, was equally helpful and friendly. The dealership is top notch, full of friendly staff. They have a great lounge, which we use often, but not for repair, as our cars are in great shape, but for car washes. This is a very good dealership...go see Chris List. More

Salesperson Ms. Hoban is extremely knowledgable, non-pushy and provides detailed information to allow informative decisions. Would recommend her to anyone. The dealership has an excellent invent non-pushy and provides detailed information to allow informative decisions. Would recommend her to anyone. The dealership has an excellent inventory, and a huge service department. The waiting area is exceptional and they go out of their way to always make you feel as if you are their most important customer. More

It took us about a year to select a new car to buy. We visited a variety of dealer and saw a broad spectrum of cars. Lots of those cars were worth buying -- they had competitive features and some had rea visited a variety of dealer and saw a broad spectrum of cars. Lots of those cars were worth buying -- they had competitive features and some had reasonable prices. The reason we chose a Lexus was the experience we had with Henry. His attentiveness, attention to detail and low-pressure attitude were the elements that stood out and made our decision to purchase a Lexus an easy and rewarding one. Since the purchase, we've had a couple of opportunities to interact with the rest of the dealer at Sheehy and we've been equally pleased in each aspect. The service department is unrivaled in it's ease of use and convenience. The facility is fantastic. It's also important to note that our interaction with Henry hasn't stopped since the purchase. Each time we visit, if he sees us, he'll stop by to check on our satisfaction. The customer-satisfaction dial at Sheehy must go to 11. I'd recommend them to anyone. More

My parents purchased a Lexus LS 430 a couple of years ago and worked with the now current finance manager, Chris. He was EXTREMELY helpful and patient and the service was fantastic. When it was time for me t and worked with the now current finance manager, Chris. He was EXTREMELY helpful and patient and the service was fantastic. When it was time for me to purchase a car, I immediately thought of Sheehy Lexus of Annapolis and immediately went there. Dan Polgreen helped me pick out a car that best fit my needs- even down to the color. The dealership is great--- I can go there any time to get my car washed, the waiting room is beautiful and the staff are very friendly. Overall it is a great place! When it is time for me to buy another Lexus, I will definitely go there. More