Sheehy Lexus of Annapolis

My experience at Lexus Annapolis was wonderful! We knew My experience at Lexus Annapolis was wonderful! We knew we wanted a Lexus ES/GS or Audi A4/A6, so we began our car buying journey by doing the online My experience at Lexus Annapolis was wonderful! We knew we wanted a Lexus ES/GS or Audi A4/A6, so we began our car buying journey by doing the online sales questionnaire for both products. Within an hour, I received a call back from Shandrial Hudson of Lexus. She was polite and friendly. We had already test drove the Audi, so we scheduled an appointment to test drive the Lexus. Shandrial was happy to accommodate us at anytime, she even offered to stay late if necessary. Just as you would EXPECT when your buying an high end product! From the time we arrived at Lexus we felt comfortable and relaxed. The dealership is beautiful. I certainly wouldn't mind bringing my car in for service. Lots of tvs, comfortable leather chairs and a snack bar. We were greeted in the lobby by a salesman who promptly called Shandrial down to meet us. So far customer service is great. After Shandrial tried to feed and hydrate us we got down to the business of finding a car. The test driving experience was awesome! Shandrial happily allowed us test drive 4 cars! She was happy to climb in any car we wanted to drive and let us have fun. For short while, we thought we liked the IS 350 Sports model, (a very nice looking car) so we test drove the IS 350 and IS 250 to get a feel for the difference in performance. Then we got focused and test drove the ES 350 model. The car we drove was a top of the line ES 350, all the upgrades and the perfect color. Price was pretty high. The car drove wonderfully, but we thought since we were considering spending that amount why not go ahead and test drive the GS 350 model and get the best bang for our buck. So, Shandrial kindly pulled out a GS 350 and we took it for a test drive. Both cars were amazing. Smooth ride, quiet cabin and great performance. Shandrial taught us everything we needed know about the cars while we drove. We learned a lot in a couple hours. I "wooed" and ready to buy that day! (But I knew better..go home and think it over) There was no pressure from Shandrial. We talked a bit about the financials..passed a few numbers around... but ultimately we walked away. The next day, just as I expected, I got a call from Shandrial. Within 2 hours we were able to work out a deal I was happy with. We drove back to the dealership and finalized the deal. By the time we walked out of Financing (BTW. Chris in Financing was hands down best finance person at dealership I'ver ever worked with) our new ES 350...the one we test drove:) was detailed and ready to go. Shandrial helped us personalize the vehicle and made sure all our questions were answered. She also introduced us to the Service Manager before we left. The customer service doesn't end there with Lexus. Since our vehicle purchase we have been contacted/checked on many times. Shandrial keeps a close tabs on us to ensure we are happy with our purchase and to answer any technical questions that may have arisen. She has already helped me twice...I just text her and she gets right back to me. I absolutely enjoyed my car buying experience with Shandrial. Now my wife wants to trade in her car and buy a Lexus too! No kidding... More

Mike was awesome - highly recommend. Very knowledgable, patient and thorough. Great follow-up. I would highly recommend not only Sheehy, but also Mike Bowen as your salesman. When it is time for another patient and thorough. Great follow-up. I would highly recommend not only Sheehy, but also Mike Bowen as your salesman. When it is time for another Lexus, I will be back to Sheehy and I will be looking for Mike. More

From the moment we walked into the dealership we had a very positive vibe about the level of customer service we would expect. And, Mike Bowen only reinforced that when he introduced himself to us as we very positive vibe about the level of customer service we would expect. And, Mike Bowen only reinforced that when he introduced himself to us as we wandered around the showroom. He asked good questions to help him determine what we were looking for and guided us towards vehicles that he thought would meet our needs. He was easy to talk to and made us feel very relaxed and comfortable during what is normally a difficult process. He gave us options, answered our questions completely and made it clear to us that he would help us. He immediately established trust and credibility which made it easier to weigh our options and make the decision to purchase our vehicle from Sheehy Lexus. More

My experience at Sheehy Lexus of Annapolis was great. Edward Jackson was very professional, courteous, patient, and a very knowledgeable salesman. I wanted a unique color and he said he would get it an Edward Jackson was very professional, courteous, patient, and a very knowledgeable salesman. I wanted a unique color and he said he would get it and I was shocked when he called to say I have your car. The process was so easy and pressure free. He is an asset to Sheehy Lexus. This is the 5th Lexus for the family and without a doubt Sheehy is at the top. I will refer friends & family members to Sheehy Lexus. More

After being lied to and treated as if I could only afford a Chevy by Fitzgerald Cadilliac this former Escalade owner was converted to a GX man by Chris Martin who was exceptional in all aspects of our sales a Chevy by Fitzgerald Cadilliac this former Escalade owner was converted to a GX man by Chris Martin who was exceptional in all aspects of our sales experience from the moment we walked in the door until we drove our new GX off the lot. More

This is my 4th Lexus purchase, and I can say that the level of service I received from Chris and the other staff, blows away the 3 other dealerships I have dealt with. If you want a Lexus, new or used, level of service I received from Chris and the other staff, blows away the 3 other dealerships I have dealt with. If you want a Lexus, new or used, I would only recommend them in the Baltimore/Annapolis area! More

I visited Sheehy Lexus of Annapolis on December 7 with the intent of purchasing/leasing a new car. Before going to the dealership, I went over the checklist; (1) know your credit score, (2) know the blue the intent of purchasing/leasing a new car. Before going to the dealership, I went over the checklist; (1) know your credit score, (2) know the blue book value of the car you intend to purchase, (3) set a fixed amount and don't over reach because you like or love the car, etc. Needless to say my guard was up and I was not going to be caught off guard. However, that's just what happened. The salesperson I worked with was Shandrial Hudson and she was and I'm sure still is personable, friendly, jovial - all of the above. Her good-humor put me at ease and in no time we were test driving cars, and talking to each other as if we were long-time friends. During my time at the dealership, I almost forgot that I was there for a business transaction. Once we started talking dollars, they worked with me to get the price down to what I considered affordable, instead of politely showing me the door. Shandrial's professionalism and candor caught me off guard, because I did not expect that a car buying experience could be so great. I left the dealership with a new Lexus GS 350 - AWD. I've only had the car for a couple of weeks, and I'm still figuring out a lot of things on it, however Shandrial has offered to take my calls about all the accoutrements that I'm finding on the car and help me understand all the little things to make my possession of the car that much more pleasant and enjoyable. I certainly look forward to visiting this dealership for years to come. -James McMillian More

Amazing experience. I identified the car I wanted online and negotiated with Shandial Hudson via email. After that was done, I spent less than 1.5 hrs at the dealership which included test driving the car and negotiated with Shandial Hudson via email. After that was done, I spent less than 1.5 hrs at the dealership which included test driving the car and time with finance. Truly and exceptional experience with people who are true professionals. Chris Powell in finance was great as well. Highly recommended. More

Rachael and Chris were great to work with. The car buying experience at Sheehy was very simple and very straight forward. The entire experience was very pleasant and very comfortable. I have bought buying experience at Sheehy was very simple and very straight forward. The entire experience was very pleasant and very comfortable. I have bought a lot of cars from many dealers; this was one of the most relaxed and most pleasant experience. More

I recently purchased a Lexus RX350 from Edward Jackson at Sheehy Lexus of Annapolis. I walked in one evening and was approached by Edward who was there on his day off, he was very dedicated and took the time Sheehy Lexus of Annapolis. I walked in one evening and was approached by Edward who was there on his day off, he was very dedicated and took the time to go over everything with me. We took a test drive in the Lexus RX350 where he showed me all of the features that this vehicle offered and kept a very positive attitude about the vehicle and dealership. I had visited 6 other car dealers that day, but no one made me want to buy the car as soon as I did. He truly believes in the product and works very hard, which shows what a dedicated employee he is to Sheehy of Annapolis. Kudos to Edward, his hard work needs to be rewarded ! He was very educated and knew the product very well. He was very pleasant to work with and I would refer him to my family and friends. More