Sheehy Lexus of Annapolis

I would like to take time to tell everyone about the wonderful service I received from my sales consultant Chris Martin at Sheehy Lexus. I had my previous car for 14 years and my transmission went out. wonderful service I received from my sales consultant Chris Martin at Sheehy Lexus. I had my previous car for 14 years and my transmission went out. I knew then it was time for me to get another car. I really hate dealing with car salesmen, but Chris really made me feel comfortable about the whole process. He was very honest with me, and he did not pressure me, which made me feel at ease. The whole process went so easily I was actually shocked. He listened to what I wanted and made sure I got everything I was seeking. He negotiated with his manager to make sure I received a great deal. If you are looking for a person who will have your back, and that would go that extra mile. I’m telling you--- Chris is your man! I really love my new ES 350 Lexus. Thanks, Chris More

Mike Bowen was a consummate professional. He was "on his game" in every way, highly responsive, and focused on my satisfaction throughout the entire process. his game" in every way, highly responsive, and focused on my satisfaction throughout the entire process. More

I was a little concerned about buying a car from a dealer that is 40 miles away. But they took care of everything and the sale went very smoothly. Very honest, friendly, and efficient team there. The best that is 40 miles away. But they took care of everything and the sale went very smoothly. Very honest, friendly, and efficient team there. The best car-buying experience I ever had. More

I have known Mike Bowen for almost 30 years. Mike and I worked together for 17 years at Rich orton's Glen Burnie Lincoln Mercury. Over the years I ave admired Mike's work ethic. Mike is a man of Integrity. worked together for 17 years at Rich orton's Glen Burnie Lincoln Mercury. Over the years I ave admired Mike's work ethic. Mike is a man of Integrity. He is very honest and straight forward and when he tells you he will do something he follows through.I have referred several friends and family members to Mike and wll continue to do so. I recently refered y boss tp Mike and he was thrilled with the deal he got and very happy with the whole buying experience.at Sheehy Lexus More

After shopping for a car for over 10 months and visiting several dealerships and interacting with numerous salesmen - it was Mike who made the difference. Mike's patience, professionalism and knowledge made several dealerships and interacting with numerous salesmen - it was Mike who made the difference. Mike's patience, professionalism and knowledge made me want to give him and Sheehy Lexus my business. He was very courteous and provided answers to my questions and concerns all while making me feel valued and respected. Mike clearly understands the definition of a quality customer experience and how to create such an experience for his customers. I will recommend Mike to all of my friends and family as I am confident that they will have an equally superb experience. Thank you Mike for your willingness to help me with my decision to purchase a car, for your professional as we solidified the deal and for your follow up and attention after the deal was complete - beginning to end you exceeded my expectations. More

I love my honda civic. The sales treatment that I recieved was outstanding. I can honestly say that Chris Martin is one of the best sales consultants. I am very impressed. recieved was outstanding. I can honestly say that Chris Martin is one of the best sales consultants. I am very impressed. More

I had been to at least a dozen dealerships within the past four months looking for a new SUV crossover. I never found one dealership with an employee who was very knowledgable or professional. Most o past four months looking for a new SUV crossover. I never found one dealership with an employee who was very knowledgable or professional. Most of the time I knew as much about the vehicles as they presented. I finally came to Sheehy Lexus of Annapolis looking for a quality product with sales persons who knew their product and wanted to please their customer and listen to their questions and give intelligent and informed answers. Before I came into sheehy I had gone on line searching a pre owned Lexus RX 350. Shandrial Hudson emailed me with information which sparked my interest. I then came in and met her and she gave me a thorough review of a Rx350, explaining all the features. We went on a test drive and I left with a feeling of someone knowing their inventory and presenting it with pride. She never bothered me with constant telephone calls or emails. I even came back another time and went over other features of the car. I continued to visit other dealerships, but never found one to compare to Lexus of Annapolis. On Tuesday of this week, I decided to once again visit your dealership. Shandrial Hudson was not working that day, but a young gentleman, Jason Kulp assisted me. He also did a great job showing me a Rx350 which fit my requirements. I purchased a pre certified prior owned vehicle and he brought it to my house the following day. I recommend both of these individuals as outstanding Lexus employees. I would recommend your dealership and both Shandrial Hudson and Jason Kulp. They made purchasing a vehicle a pleasant experience. More

Its very simple: Mr. Jackson created an environment of trust and knowledge. Thanks to Ed, I remain a loyal Lexus customer. I will definitely be back. trust and knowledge. Thanks to Ed, I remain a loyal Lexus customer. I will definitely be back. More

We purchased our 2006 Lexus ES 330 from your dealership and have always been pleased with the courtesy and competence of your service staff and customer service. This September we purchased a new Lexus ES and have always been pleased with the courtesy and competence of your service staff and customer service. This September we purchased a new Lexus ES 350. Purchasing a new car is never an easy for us, but Rachel Holdereid proved to us it didn't have to be that way. She immediately put us at ease, located a car on the lot that fit our needs, and made the whole experience both easy and free of stress. It was late in the day and she was starting to feel a cold coming on, but she made all the necessary arrangements, including arranging a discount on an expensive automatic doorlock repair on our ES 330 (which we kept.) She is truly amazing. Rachel then introduced us to Chris Powell who patiently explained the benefits of a single pay lease (we previously paid cash but based of his advice we went ahead with the lease.) We agreed to meet with Rachel for our "orientation" when we returned to pick up the ES 330, but when her cold got worse she arranged for us to meet with Cory who spent almost 2 hours with us not only going over the ES 350's many technical features but making sure we were fully "connected" before we left. Sheehy Lexus of Annapolis should be very proud of it's staff. They have kept us coming back and will continue to do so. Deanne & Dick Berman More

Rachael made my experience exceptional by knowing my needs as a repeat customer and quickly and efficiently getting me into my new vehicle. She anticipated everything from the best times for me to come needs as a repeat customer and quickly and efficiently getting me into my new vehicle. She anticipated everything from the best times for me to come in after work to how to best facilitate getting my tags transferred to my new vehicle. All-in-all, her actions minimized the time I needed to spend in the dealership doing paperwork and waiting for my vehicle to be prepared. When I picked up my vehicle she answered all my questions and made me genuinely understand that I can feel free to call upon her in the future as questions about my vehicle arise. More