Sheehy Lexus of Annapolis

My car was totaled and I was in a terrible situation and need to buy a reliable car in a short period of time. I also needed to stick to a tight budget. A friend suggested I call Chris Martin at Sheehy Le need to buy a reliable car in a short period of time. I also needed to stick to a tight budget. A friend suggested I call Chris Martin at Sheehy Lexus and ask him to help me find a quality used car. Chris was very helpful and was able to put me in a very nice used car in the price range I needed to stay in. It was a very positive experience. I will absolutely recommend Chris to friends and family. More

My experience at Sheehy Lexus of Annapolis is hands above any other. I bought my 2003 Lexus in for service and never thought that I would be leaving with a newer car. My salesman, Edward Jackson provided me any other. I bought my 2003 Lexus in for service and never thought that I would be leaving with a newer car. My salesman, Edward Jackson provided me with a smooth experience. He was thorough and very knowledgeable about the product that I eventually bought. He never doubted what he felt that he could do for me.I was extremely impressed by the way he prepared for my arrival in the frigid weather. The car was warmed and ready to go. I explained that my credit was challenged and he said, "we help people." Hearing those words at a time like this in my life is what i needed and I'll never forget. He delivered and now I am driving my beautiful car with lower miles, a note within the range that I stated and great possibilities for my future. I will buy more cars from Sheehy Lexus of Annapolis in the future and be sure to tell every single one of my friends, family and colleagues about Edward Jackson and the luxurious Sheehy Lexus of Annapolis experience. Last but not least, Chris Powell during the financial discussion explained everything and at no time did I feel pressured or confused about the terms. Both men were very sensitive and caring and this made all the difference. God bless them both. More

Shandrial Hudson is very personable. I had an excellent purchasing experience with her. She took the time to explain the difference of the regular drive and Hybrid drive system . I was so happy to know th purchasing experience with her. She took the time to explain the difference of the regular drive and Hybrid drive system . I was so happy to know that the cars were available at the dealership. As we looked around, Shandrial explained all of the features...the navigation system; blindspot; audio and app suite were really new to me. The day I visited the dealership, we were only "looking." Needless to say, we left the dealership with the purchase of my RX350. Shandrial delivered it to my house. Thank you Shandrial for making my car purchase comfortable and not stressful. Sincerely, Sherri Fenwick More

Sheehy Lexus of Annapolis earned a '5' in every dealership evaluation criteria listed; specifically based on my experience with Chris Martin (Sales & Leasing Consultant), Chris Powell (Finance Mana dealership evaluation criteria listed; specifically based on my experience with Chris Martin (Sales & Leasing Consultant), Chris Powell (Finance Manager), and Doug King (Pre-Owned Sales Manager) throughout the vehicle purchase process. From the time I walked onto the showroom floor to inquire about the vehicle I was interested in, Chris Martin approached me within 2 minutes (or less!) to ask if I needed any assistance; despite the fact that he appeared to be quite busy. I immediately felt at ease with Chris due to his genuine, sincere nature. I knew right then that he was the Sales Consultant I wanted to work with- I could see quite clearly that he was honest and transparent. I trusted him immediately; which is a rarity when one is car shopping. During the test-drive of the vehicle, Chris Martin answered every question I had; and spent extra time with me explaining how the different features in the vehicle functioned, and the differences between it and the car I was to trade in. I appreciated his patience, was impressed by his knowledge, and comforted by his willingness and initiative to find the few answers for me that he didn't happen to know specifically (he obviously wanted to give me the most accurate information possible; and was in contact with me immediately once he obtained it). I discussed my financial capabilities and constraints with Chris Martin, who then called Chris Powell over to his desk for introductions and to explain my desires, needs, and what financial options were available to me which would enable me to afford what is quite frankly the car of my dreams. Chris Martin and Chris Powell proceeded to collaborate with Doug King; to explore what options were available to get me behind the wheel of this car in the most timely, financially responsible matter possible. The next day, Chris Powell called to let me know that he had been in contact with several banks, reviewed many financing options; and presented me with the best possible package to meet my financial situation. Not only did I appreciate his initiative and aggressive pursuit of the best financial fit for me; I also appreciated the fact that he was able to do everything he did without making multiple "hard inquiries" against my credit report. I was also extremely grateful that since this "leg work" had been done prior to my arrival to the dealership to purchase the car; it took minutes to complete the transaction vs. hours- which is what I have consistently experienced at other dealerships. Throughout my entire buying experience; Chris Martin, Chris Powell, and Doug King made themselves readily available to me and were exceedingly accommodating and kind. Their hard work not only put me behind the wheel of my dream car- their hard work went above and beyond "Great." I would have liked to have had the option to rate them higher than the 1-5/'Very Bad-Great' scale above; as they truly earned and deserve ratings of 10++/'Excellent, Outstanding, Peerless, and Impeccable.' All of my dealings with Sheehy Lexus of Annapolis have been pleasant and trouble-free; but this experience with Chris Martin, Chris Powell, and Doug King was all of those things and more. It was enjoyable. It exceeded any expectation I could have had, and then some. I have always recommended Sheehy Lexus of Annapolis to my friends and family in the past. Now I will recommend Sheehy Lexus of Annapolis' Chris Martin, Chris Powell, and Doug King to my friends and family- because this is the Dream Team of the dealership; and the only 3 people in the country I'd ever buy from in the future. I would like to thank Mr. Martin, Mr. Powell, and Mr. King for their unending commitment to customer service and customer satisfaction; as well as their diligent, unrelenting pursuit to go beyond the extra miles. When they say, "welcome to the family," I know they mean it. And I couldn't be happier. THANK YOU! More

I recently purchased my second new Lexus from Sheehy Lexus of Annapolis. I love it! The experience in it's entirety, was great - - and I attribute that to an excellent sales rep, Mike Bowen. Mike's Lexus of Annapolis. I love it! The experience in it's entirety, was great - - and I attribute that to an excellent sales rep, Mike Bowen. Mike's passion and limitless enthusiasm is very contagious. No one can be around him without being affected in a very positive way! He helped make process of selecting a new car, getting the best price and then purchasing the vehicle enjoyable. I am very grateful of Mike's sure knowledge, paired with his customer service skills - - not often found in this industry. All of the staff at Sheehy Lexus are very attentive and understand the importance of the "experience" in it's entirety, and how that translates into great customer service which is a good reflection on the company's well-earned name. More

My husband and I were in the market to sell 2 cars and purchase/lease 2 new cars. We were originally at another dealership next door that they are not associated with. We could not get them to work with purchase/lease 2 new cars. We were originally at another dealership next door that they are not associated with. We could not get them to work with us on the trade in/purchase of 2 vehicles. We left and went next door to the Sheehy Lexus dealer. We honestly were not in the market for a Lexus at the time but left the dealership with a Lexus and used Toyota 4Runner. We met with Rachel as soon as we walked in the door and we stated our frustrations with the previous dealer. She was more than accommodating and instead of just trying to sell us any car on the lot, she took the time to ask us what we wanted. What features do we like, styles etc. I honestly had no idea what I wanted but she showed me the Lexus 200H ct. And honestly, it was exactly what I needed. I wanted the features of an SUV without the bulky size. My husband was in the market for an SUV so we looked at their used inventory and found a newer 4Runner with barely any miles on it. It was in great condition and was also an immediate sale. Once we came to the decision we started the paperwork. When filling out info there is always a lot of tedious, repetitive questions that need to be answered. She made conversation with us about anything interesting to make the time go by a lot faster. It was the end of the day (which I always feel bad keeping people) but she NEVER made us feel like we were taking up her personal time. I knew that it was running late but never felt uncomfortable. Even after the sale she sat with me in my car to set up my Bluetooth and show me the basics. Thank you. Thanks to Michele in financing for all the help. She made the paperwork a breeze and explained all the warranty options that we might be interested in. Again, we were there after closing and in no way did we feel rushed. We have purchased a few cars from the same dealer over the past few years and they were always our "go to" dealer. Well not anymore. We are now huge fans of Rachel and Sheehy Lexus of Annapolis. Rachel took the time to really get to know us and figure out what we needed. It was very refreshing to have a sale rep that knows her product inside and out but can also treat us like people and not just a commission check. I appreciate all that Rachel did to help us find the perfect cars. We are huge fans of Rachel and would 100% recommend working with her and Sheehy of Annapolis for anyone's next purchase. We fight over who gets to run the errands because we are so excited to drive our cars! thanks Jenny Friedman More

What can I say about Mike Bowen, more then a professional, I wish more sales persons had his complete customer first interest, in are satisfaction. Mike gave me all the time that I needed to go professional, I wish more sales persons had his complete customer first interest, in are satisfaction. Mike gave me all the time that I needed to go over the RV and test drive. Not just around the block but a real test drive!!!! Time for me to walk around inside and out. Plus made sure everything was working. I ask for the paperwork on the state inspection and Mike got me the information ALL of the information. Only thing I can say is Thank you Mike for making the experience satisfied and rewarding. Mike your customer service, Friendliness and over all experience was outstanding. Thank you and looking forward to the next vehicle with you. Paul J Acito Jr. More

I have until recently had an excellent experience when servicing my cars, I have one Lexus and I used to have two. More recently since the service department calls have been centralized, calling for an ap servicing my cars, I have one Lexus and I used to have two. More recently since the service department calls have been centralized, calling for an appointment has become a nightmare. They make you wait forever and the staff is inexperienced and unwilling to help. I used to love calling there because the service was so prompt and they were always so nice. They are going to lose their business like this, it is horrible now. More

I was very excited to start looking at Lexus cars as I recently earned a Lexus Car Bonus with my company! Sheehy and Shandrial Hudson both came very highly recommended to me so I stopped by on a Friday af recently earned a Lexus Car Bonus with my company! Sheehy and Shandrial Hudson both came very highly recommended to me so I stopped by on a Friday after work and Shandrial made me feel very comfortable right from the start. We test drove 2 cars and she gave me a wealth of information to take home and think about! I returned to Sheehy with my husband who test drove the RX model that I was most interested in purchasing. Shandrial was very thorough in showing us all of the features of the car and we were excited to make it happen. We wanted to be smart consumers, however and looked around and actually found another RX at a different dealership that seemed as though it would be a better financial decision...even with the car bonus from my company. I couldn't help but think however, the whole time that we were at the other dealership how much more comfortable I felt with Shandrial and Sheehy. Shandrial contacted me that same day, however, and let me know that she located a different car with ALL of the features I wanted that was one of the loaner cars that Sheehy uses for their amazing service program (of providing loaner cars when they PICK UP your car for oil changes!!) The car had VERY low miles and made much more sense for us to purchase! I am so grateful for Shandrial's extra efforts to look for a car for me and make it work on all aspects! I know as more and more people in my company achieve their Lexus bonus', I am going to send them straight to Sheehy and Shandrial. We also appreciated Chris Powell's professionalism and honesty as we went through all of the paper work to finalize the deal. Thank you, Shandrial and Sheehy for a pleasant car buying experience! More

I had an incredible car buying experience on Saturday (1/11/2014), with Chris Martin and the team at Sheehy Lexus of Annapolis. After exploring my options at several other local Lexus dealerships and not (1/11/2014), with Chris Martin and the team at Sheehy Lexus of Annapolis. After exploring my options at several other local Lexus dealerships and not feeling completely satisfied with the results I was getting - both from a pricing and customer service perspective - I visited Sheehy. Less than 48 hours later, I am still blown away be the professionalism, kindness and customer-driven atmosphere at this amazing dealership! Chris Martin is not only an outstanding representative of the Lexus brand, but an excellent sales consultant with a passion for pleasing his customers. I purchased a Certified Pre-Owned RX, and Chris was informative and very knowledgeable about the unique features of the vehicle and it's great performance history. While Chris went above and beyond as a sales professional, what truly impressed me was his genuinely good-natured personality and unwaivering patience. Although my first visit with him was late in the day at the end of the week, followed by my return visit on a day with heavy rain and wind, Chris treated me as if we had all of the time in the world and ensured I was able to spend ample time with the vehicle, out of the rain. I cannot say enough about Chris; he is an invaluable asset to Sheehy Lexus of Annapolis and simply put, the deciding factor in where I made my purchase. I also had the pleasure of working with Doug King and Chris Powell to round out my purchase - Chris Powell brought such warmth and patience to the financial details of my deal; he was incredibly easy to work with. Doug King provided yet another level of great customer service by offering a generous benefit on my final purchase and ensuring all of my questions were answered. Together with Chris Martin, they made my entire experience feel like a team effort, with the end result being my complete satisfaction with my RX. With all of that said, perhaps the greatest testament to the superior quality of Chris Martin and the team at Sheehy, is that my mother, a current RX owner who accompanied me on my visit, is now looking forward to having her vehicle serviced at Sheehy Lexus, despite having been a customer elsewhere for many years. During my visit, Chris and his team treated her with the same level of care and respect that they demonstrated to me, and renewed her faith in the car buying experience. While she has been an enthusiastic RX owner for years, she is now thrilled to have a dealership where the customer service exceeds her expectations and soars above the mediocre service she'd grown accustomed to elsewhere. Chris and the team at Sheehy Lexus truly understand the priceless power of excellent customer service; I look forward to being their customer now, and into the future. More