Sheehy Lexus of Annapolis

I inquired about the Lexus RX 350 via email and found the responsiveness incredibly quick. A car meeting my wishes was found within two days and I was encouraged to come in for a test drive. Shandrial Huds responsiveness incredibly quick. A car meeting my wishes was found within two days and I was encouraged to come in for a test drive. Shandrial Hudson was very information and friendly during the purchase process. An excellant employee! More

I would like to share with everyone that reads this review, the outstanding experience I had while shopping at Sheehy of Annapolis for my new ES 350. My salesperson, Shandrial Hudson was the greatest, review, the outstanding experience I had while shopping at Sheehy of Annapolis for my new ES 350. My salesperson, Shandrial Hudson was the greatest, she was patient, knowledgable and willing to answer all my questions. I wanted to add something to my car and she contacted the service department and had everything finished when I came back in a few days to pick up my new car. Thanks, Shandrial and the other staff that assisted me. Martha Autry More

I was coming to the end of the lease on my 2011 RX350 and wanted to investigate my options. I was interested in the CT200, but needed convincing that the reduced size would not pose problems for a septuagena wanted to investigate my options. I was interested in the CT200, but needed convincing that the reduced size would not pose problems for a septuagenarian. Mike took me for a test drive, explaining very carefully the differences between the SUV and the hybrid CT200. He patiently laid out my options from turning the RX350 in and walking away, to leasing another RX350, to leasing the CT. He was the ultimate professional throughout the process and made me feel comfortable with my final decision. Michele made the repetitive signing of the necessary paperwork painless. BZ to both! More

Purchased my first Lexus ES350 in January and I LOVE IT!!! The level of customer service I received from Johnny was outstanding and will definititly recommend him to all of my family & friends!! Anyone IT!!! The level of customer service I received from Johnny was outstanding and will definititly recommend him to all of my family & friends!! Anyone looking to buy a new or used car will not be disappointed with Sheehy Lexus of Annapolis! More

"This is the best car buying experience I've ever had" The opinion quoted in the subject liine of this review isn't just my own. It was also expressed by my two best girlfriends who joined me the day that The opinion quoted in the subject liine of this review isn't just my own. It was also expressed by my two best girlfriends who joined me the day that I purchased my first Lexus. From the moment we arrived until we drove off the lot, my friends and I were treated like VIPs. And we were especially impressed by the customer service we received from our sales agent Johnny Salinas. Johnny was exceptionally knowledgeable regarding Lexus (and other luxury car brands), and I appreciated the fact that he did not try to "sell" me a car. Granted, I went to the dealership knowing exactly what I wanted, but there was never any pressure placed on the sale of that (or any other) vehicle. The entire process was very relaxed, and in fact, it was a lot of fun for all three of us. Prior to this purchase, I test drove several Lexus models at other dealerships in the Hampton Roads area where I live. And after visiting Sheehy Lexus of Annapolis, it's no wonder to me that they are ranked #1 in the nation for their customer service. I will definitely be purchasing my next Lexus from Sheehy, and my girlfriends hope to do the same in the future. More

Always a pleasure to go to this location. They are very courteous, have a nice working environment and finish up at the time they estimate. They always accomodate me when I need additional service by prov courteous, have a nice working environment and finish up at the time they estimate. They always accomodate me when I need additional service by providing a loaner car. More

I purchased my 2007 ES 350 brand new from Sheehy Lexus of Annapolis and have had a wonderful experience ever since. My service adviser, Ralph V. has become like an extended family member. I trust Ralph's exp Annapolis and have had a wonderful experience ever since. My service adviser, Ralph V. has become like an extended family member. I trust Ralph's expertise and know that he'll never steer me wrong when it's time for my car to be serviced. He always tells me exactly what will be done and the cost before my car arrives. If for some reason my car needs additional TLC (very rare) he calls immediately with an update and explains in full detail. He's patient, kind, and always pleasant to work with...The porters are always on time for the pick up and delivery service of my car and best part, they'll even come to my job. Overall I would highly recommend Sheehy Lexus of Annapolis without hesitation. More

My husband and I came in to test drive a Lexus RX, Mike Bowen started me on my journey. We test drove a RX 2013 where the ride was so awesome I didn't want to get out. Mike showed me things on this vehicl Bowen started me on my journey. We test drove a RX 2013 where the ride was so awesome I didn't want to get out. Mike showed me things on this vehicle that I didn't know cars were dining now, it was at that point while riding that I knew I had to take one of these home with me. I was not to be denied. The experience to complete the paperwork was fast and friendly, little did I know that I had a Birthday party waiting for me at home. The Lexus RX350 & the party made this the best Birthday yet. Mike Bowen & Michele Mitchell we so professional thru out this entire process, I would recommend them to any of my friends looking to purchase a new vehicle. More

As a 50 year old man I have purchased a lot of cars over the years but I can comfortably say that I never had a better experience than the one I just had with Mike Bowen and Sheehy Lexus of Annapolis. My wi the years but I can comfortably say that I never had a better experience than the one I just had with Mike Bowen and Sheehy Lexus of Annapolis. My wife and I visited the dealership 4 times as we shopped various makes/models. Mike was always willing to be helpful and never pressured us to make a decision because he knew we were not ready. On our 3rd visit, he made 4 trips to the remote car lot to show us various color combinations and took us on 2 test drives. His knowledge of the product was outstanding and his customer care skills are equally impressive. On our 4th and final visit we bought a 2014 ES350 that we absolutely love! We kept him after his scheduled time to leave but he never made us fell rushed. Even though he had explain the many features of the car during the test drives he sat in our new car with us for 15 minutes helping us work through the navigation and infotainment screens so we felt comfortable with the use of the system. I look forward to visiting this beautiful dealership for my free car washes and scheduled maintenance as they really go out of their way to make their customers feel special. If you are in the market for a new or used Lexus I highly recommend a visit to Sheehy and ask for Mike Bowen! More

I knew the car that I wanted and the price point that I was able to afford. I had three manufacturers that I was considering but I didn't need to go any farther after stopping here. As a previous owner of was able to afford. I had three manufacturers that I was considering but I didn't need to go any farther after stopping here. As a previous owner of an RX300 which had over 400K miles and an RX330 that had over 248K before being destroyed in a crash where no one was hurt. It was a no brainer to consider the RX350 because of my past experiences. It came down to vehicle availability and the price point. Mike had the model I wanted at the right price and it was an easy decision. The car presented well, the sales process from start to finish was very professional and we didn't have to play any of the games that normally happen when dealing with their competition. Mike new his product, the sales process and I was in and out of there in short amount of time. I would recommend both Mike and Lexus of Annapolis as a person and a place where you want to do business. I am sure I will be back to buy a 4th Lexus when the time comes. More