Sheehy Lexus of Annapolis

Certified Used Car Purchase with Mike Bowen We had a wonderful experience buying a car from Sheehy Lexus of Annapolis. Mike Bowen was a very professional and a very informed sales associate. I We had a wonderful experience buying a car from Sheehy Lexus of Annapolis. Mike Bowen was a very professional and a very informed sales associate. I had taken some time between my first test drive and our final purchase due to a very busy schedule and Mike was wonderful. He kept in touch but was never "pushy." When my husband and I were finally able to make it to the dealership together, Mike stayed late with us to complete our purchase. He was very pleasant and conscientious and stayed after hours on a Friday evening. We LOVE our Lexus RX350 and would definitely recommend Sheehy and Mike. More

Great Customer Service Even though it took 3 days to come to a conclusion,(Chris got us the exact car we were looking for and it came from out of state) our experience was r Even though it took 3 days to come to a conclusion,(Chris got us the exact car we were looking for and it came from out of state) our experience was relaxed and pleasant. Chris Martin, our sales consultant was a no pressure salesman, honest and down to earth, that means a lot to my husband and I. .In fact everyone we came into contact with was extremely pleasant..We were definitely satisfied. More

Excellent as Always I have dealt with Sheehy Lexus multiple times over the years, both for myself and my father. From sales to service, including the out of the ordinary I have dealt with Sheehy Lexus multiple times over the years, both for myself and my father. From sales to service, including the out of the ordinary, they have always been excellent. More

Excellent experience! I was driving a 19 year old Lexus ES with 193,000 miles on it. Although it was still running well, and I was very fond of it, I had been surfing the I was driving a 19 year old Lexus ES with 193,000 miles on it. Although it was still running well, and I was very fond of it, I had been surfing the Lexus dealers' in Baltimore and Annapolis looking for the perfect replacement car. I thought I had found it at a different dealership, but the experience of buying the car was so painful and unexplained costs showed up on the bill of sale that I decided that I could not buy from that dealership. I had an entirely different experience at Sheehy Lexus. I found my perfect car and my perfect dealership and that is where I was introduced to Shandrial Hudson - the perfect sales person. I called and asked if the Lexus ES I saw on the internet was a smoker's car. Shandrial said, "I don't know. I will grab the keys and go sit in it. I will call you back in a few minutes." And she did. I told her I couldn't get to the dealership until after work. She, of course, could not hold the car but she did hold onto the keys and had the car ready for my test-drive when I arrived around 5:00. She explained the features and answered all questions I had. The car was so clean and beautiful. It had a little nick in the paint and she contacted Shawn of Jeff's Body Shop to touch-up the car while we were doing paperwork. Shandrial is friendly, warm, and professional. It was a joy doing business with her. I highly recommend asking for Shandrial Hudson for a excellent experience in car buying. I also want to mention that Michele Mitchell was excellent to deal with while financing my car. She was extremely knowledgeable, professional and friendly and answered all my questions. Shandrial and Michele were the perfect team for me to have an excellent buying experience. More

Great experience trading in 2013 ES350 for 2014 GX460 We were extremely pleased with the service received when purchasing our 2013 ES, and this brought us back when we determined we needed a larger vehicl We were extremely pleased with the service received when purchasing our 2013 ES, and this brought us back when we determined we needed a larger vehicle due to the size of our family. Our process began when we received a letter indicating a high trade in value for our used vehicle, so we immediately attempted to contact the sales manager. After three attempts to reach him, we asked to be transferred to another individual in sales, and were transferred to Johnny Salinas. Johnny's service was fantastic. From the first time we spoke on the phone, I was treated professionally in accordance with my wishes. I am not a fan of extensive negotiation, and asked Johnny to provide a fair price at the onset in recognition of that fact, which was a strong selling point when we bought our original car in 2013. He accommodated our scheduling needs (we drive a long distance from Southern Md), and quickly agreed to move forward our visit upon request when our personal schedule changed. We wanted a particular exterior/interior combination, and had a short period of extreme disappointment when Johnny called and informed us that the vehicle was sold on the way down to the basement (lower level) for our inspection - first come, first served. We decided to go to the dealer anyway due to the long drive to look at the other vehicles in order to make an informed decision about waiting to order the vehicle that we wanted (when I called to inform Johnny that we were going to come anyway, he had already been looking for replacement vehicles within a 500 mile radius without being asked). When we arrived, it turned out that the other buyer was not going to be there until later that evening, so Johnny took all the time we needed showing us the vehicle's features and walking us through the trade-in process. We did not receive as much for our trade-in as we expected based on the initial letter we received from Sheehy and our research due the car's high miles, but it was reasonable. Throughout the process, Johnny was the consummate professional as I would expect from one of our country's great servicemen and servicewomen. Johnny, thank you for your service, I deeply apologize for not saying this personally while there. We highly recommend Johnny to you. We even had a little bit of time to share about our families. Johnny, 'just let it go'..... More

Love Lexus of Annapolis! Received wonderful service from Lexus of Annapolis', Colin Bailey today. He took time out to discuss not just the service I came in for, but gave me o Received wonderful service from Lexus of Annapolis', Colin Bailey today. He took time out to discuss not just the service I came in for, but gave me other excellent information about cars, gas grades, combustion, mileage, etc. More

AAA+++ perfect new car purchase experience Best new car purchase ever from Richard Lunz at Sheehy Lexus. He was professional, well-mannered and exceptionally patient in giving us the time we ne Best new car purchase ever from Richard Lunz at Sheehy Lexus. He was professional, well-mannered and exceptionally patient in giving us the time we needed to understand the features of the car and feel comfortable with our purchase. It was a straightforward, dignified, no hassle car buying experience -- and we got a great deal! We would recommend Richard Lunz to anyone looking to buy a Lexus, More

New Lexus Purchase Throughout my entire life, the process of shopping for a new car, trading in the old car and all the ensuing paperwork has always been an ordeal to be Throughout my entire life, the process of shopping for a new car, trading in the old car and all the ensuing paperwork has always been an ordeal to be endured. However, my recent purchase of a Lexus ES350 at Sheehy Lexus was downright fun! My husband had purchased his Lexus there the year before and was beyond satisfied, so we went right back for the second car. Paul, Shandrial and Michelle made the entire experience a pleasure. They were all helpful, knowledgeable and friendly. We had the utmost confidence in every aspect of the transaction, and felt as though we were friends, not customers. But we are customers----customers for life!! More

Best Car Buying Experience I have ever had I started with Sheehy Lexus and my car buying experience online. With working full time and busy kids schedules on the weekends, the last thing I wan I started with Sheehy Lexus and my car buying experience online. With working full time and busy kids schedules on the weekends, the last thing I wanted to do was spend my free time going dealership to dealership. We did our homework on all of the Crossover options out there and realized the Lexus RX350 was the one for us. I emailed Sheehy of Annapolis and had an immediate response from Johnny Salinas. We corresponded over email for a few days and I appreciated the fact that he was not the typical car salesman that tried to call my cell phone constantly. He provided me with the information I needed and allowed me the time to respond back to him. Our entire experience with Johnny and the Sheehy team was outstanding. Upon one visit, when Johnny was not available, I had the pleasure of Edward Jackson taking me on another test drive. He was so pleasant and knowledgeable. Not once did I feel I was taking too much of his time. Once we decided to purchase an exact vehicle, we communicated with Chris Powell, the Finance Manager. As with every other employee, he was extremely knowledgeable and researched the best financing option to fit our needs. The Sheehy buying experience is what a car buying experience should be. I look forward to the relationship continuing as they probably just gained a Lexus owner for life. More

Exceptional Service! I recently worked with Ralph Velez in the Service Dept. at Sheehy Lexus of Annapolis. It was by far the best experience I’ve had when having my car s I recently worked with Ralph Velez in the Service Dept. at Sheehy Lexus of Annapolis. It was by far the best experience I’ve had when having my car serviced. I purchased my Lexus RX last October, 2013. And, due to the vast amount of miles I drive annually, I’ve already had my RX in for two scheduled maintenance services. In both instances the service was by far exceptional. Ralph was accommodating with a loaner vehicle, his follow up with me has been timely, he’s informative and he’s always advised me of the best value for the service required. He’s professional, knowledgeable of the Lexus vehicles, and possesses integrity in the manner he’s kept my best interests in mind. These are just a few of the reasons why Ralph continues to win all my service business. Due to the high mileage I incur on my RX, I need a person like Ralph that will go above and beyond to minimize my time spent servicing my vehicle, provide quality service and a person I can trust. I highly recommend you entrust all your Lexus service to Ralph Velez at Sheehy Lexus. More