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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.3
266 Reviews

266 Reviews of Russ Darrow Metro Mazda - Service Center

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January 22, 2025

Great communication and immediately took care of a problem without hesitation! Thanks for the help, Bruce! More

by iammegtastic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 22, 2025

Never did get the video that was promised TWICE! One if the guards on the windshield wiper blade wasn't removed. Took over an hour for an oil change and tire rotation. Otherwise did a satisfact More

by drgpberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Russ Darrow Metro Mazda responded

Thank you for choosing Russ Darrow Metro Mazda. We appreciate your candid feedback and apologize for not meeting your expectations and for any inconvenience we may have caused. Please don't hesitate to reach out to us directly to discuss these issues in more detail. We value your business and hope to see you again! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

When I was looking at the car I received constant texts, emails and calls. However after we purchased it and were having it serviced only days later communication was almost non-existent. Also they had the More

by Squinette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Kevin provided the best customer service experience. He was punctual, kind, and listened to my concerns. I will be returning to this location solely based on my experience with Kevin as I felt like a va More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaunte ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words for Kevin, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Came i. For an oil change. Received an oil change and gen check. Everything went well. More

by KH
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

It’s clean I love the cars in the showroom. Greeter has a nice smile. More

by WELLNESSHELP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Highly recommend Russ Darrow Metro Mazda to put you in a new ride and amazing service department! More

by Barbosamarissa01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Lawler, HAISE COLLAZO
Jan 21, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

I went to service my CX-90 and everyone in the dealership was super helpful and nice. While I was waiting sales associate offered my coffee. The service was fast and they washed my vehicle. More

by Gavi.mcdonald.13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Robyn was delightful. So knowledgeable and helpful. I wouldn't want to deal with anyone else. More

by cab6860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn
Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 19, 2025

I’ve had some issues in the past but they were great on this visit and made up for it. Fast service! More

by Mazda-CX-5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

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