Russ Darrow Metro Mazda - Service Center

Always professional and does excellent quality of work. Everyone is very respectful and trustworthy, very satisfied. Everyone is very respectful and trustworthy, very satisfied. More

The service was very good and patient and the video was excellent and to my standards excellent and to my standards More

I always leave satisfied with the service and quality of the work. I appreciate the snacks and refreshments. Great job! the work. I appreciate the snacks and refreshments. Great job! More

Quick and effective service. Good communication and good price. Thank you to the team. Recommend Good communication and good price. Thank you to the team. Recommend More

I like that you can set up an oil change right from the app. I appreciate the service team, I only wish they had techs available on weekends for more complex repairs as my passenger window has been having app. I appreciate the service team, I only wish they had techs available on weekends for more complex repairs as my passenger window has been having issues since I purchased the car but work during the week so I haven't been able to get it fixed. More

Bruce Is always very helpful and took care of my service and repair issue with swiftness and a smile. and repair issue with swiftness and a smile. More

I bought my 2024 vehicle in because of failed sensor. Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead I got on tack on fee for shop supplies. This was an electronic sensor. When asked about supplies was told it was an automatic charge regardless of service. This at best disceptive and at worse fraudulent. She said it was on form I signed when approving work.. I never signed anything for this cost, was given a verbal quote. Even if I did sign something, if RD was honest, they would tell you up front, not bury in verbiage. Well good for you guys sticking with another $40. I will be replacing my 2016 Mazda this year and you just loss the sale. Enjoy your $40. I will be sure to let anyone who ask me where to buy, no longer RD More

My concerns are always addressed quickly and with ease. I appreciate the follow up and reminders. I appreciate the follow up and reminders. More

Quick, efficient, and everyone was very friendly. I was in and out ona Saturday morning, no problems at all I was in and out ona Saturday morning, no problems at all More

Appointment felt quick and she was informative with my vehicle and possible up coming expenses. vehicle and possible up coming expenses. More