Russ Darrow Metro Mazda

The day I came to purchase they gave me different information and I put the down payment in cash and when I went to pick up the car they gave me different information about loan percentage. When I wa information and I put the down payment in cash and when I went to pick up the car they gave me different information about loan percentage. When I want to cancel the deal because of totally different rates and sales manager came and tells me that if I cancel da deal I’m gonna loose some percentage of down payment. But that was sound like threat not like just statement. Manager was not polite , he was sound like gangster. By the way Then I told him that previous sales person gave some different information and in return manager said sales person made mistake. I told manager that is your guy’s mistake not mine because they supposed to give me correct information before to get my down payment. If they have told me correct information about . I would not be putting any down or making any deal. At the end of the conversation I will not recommend anybody to go to Russ Darrow’s . I bought car from Honda city and other Honda dealers but I never have any bad experience with them that I have with Russ Darrow Mazda people. I must say I had worse experience with them in 20 years of my car buying market More

Nice and friendly people. Great and fast service. Thank you for the service and your time! Great and fast service. Thank you for the service and your time! More

Nice and friendly people. Great and fast service. Thank you for the service and your time! Great and fast service. Thank you for the service and your time! More

If I could give Landon a higher rating I would! My experience buying my new CX5 a few weeks ago was hands down the absolute best car buying experience I have ever had. I had two transactions in A My experience buying my new CX5 a few weeks ago was hands down the absolute best car buying experience I have ever had. I had two transactions in April. I purchased the current lease I had on a 2023 CX5 which I was giving to my daughter and then I needed a car to replace that I was looking at a Volkswagen a Buick and a Mazda. Landon started. building the relationship with me 2 years ago while I was waiting for service on my car. Just chatting he did a quick transfer of his contact card to my phone and I always looked for him when I went to the dealership. When I went to buy a car last May for my husband, we had a terrible experience at your dealership and we walked out (Landon wasn’t there. )and went straight over to Summers Buick and bought a new car there. I told Landon and Gwen about my experience and the fact that I was looking to buy a new car after this lease was up and they bent over backwards to make sure I was taken care of. For the first time in my life I felt great leaving a car dealership after buying a car. That says a lot because I’m 63 years old and I’ve purchased or at least quite a few cars in those years Landon Gwen and Robin were a fantastic team and it’s that team visual that clients like to see because you don’t feel like a number and you don’t feel like justanother sale. I spent more hours in your dealership over the last two months than I can count, and they always greeted me with a smile always answered my questions and never made me feel like a bother. I even brought them cookies when we came to pick up my car which I can assure you giving a gift of food has never been on my list for the person who is selling me a car. Great job to that team Landon, Gwen and Robin. Russ Darrow Mazda is very lucky to have you guys and because of them I guess I am a lifelong Mazda owner and Russ Darrow client. To Landon, Gwen and Robin thank you so much for putting the fun back into buying a car. That’s the way it should be.! Lori Eckhardt More

Soy pésimos haciendo un diagnóstico les dige que revisarán fugas de aire y no lo hicieron me toco llevarlo a otro taller revisarán fugas de aire y no lo hicieron me toco llevarlo a otro taller More

Friendly, fast, quality service. Responded fast and was flexible with scheduling as well as transparent with pricing. Responded fast and was flexible with scheduling as well as transparent with pricing. More

My temporary plate expired today! ! Still no real plate! Thanks to the lazy or incompetent guy who did my paperwork!! Ive made numerous calls to the bank and trips to the dmv and they ! Still no real plate! Thanks to the lazy or incompetent guy who did my paperwork!! Ive made numerous calls to the bank and trips to the dmv and they say that i might get my plates this week! When the dmv calls me! Lol More

I didn't appreciate how I asked questions first before the diagnostic of my car and was charged 111 dollars to just check what was wrong with my car and my car wasn't even fixed this is the second time th the diagnostic of my car and was charged 111 dollars to just check what was wrong with my car and my car wasn't even fixed this is the second time this has happened to me for commission purposes and it's unfair to people I called prior to my visit and was rushed off the phone because it was close to closing time and before my appointment I asked valid questions and was still charged and left with my engine light still on More

Bruce provided accurate pricing for my maintenance. Also had loaner car ready. Car completed at time promised. Also had loaner car ready. Car completed at time promised. More

Came in for an oil change and it was completed quickly. I was notified of all recommended services. I was notified of all recommended services. More