Russ Darrow Metro Mazda

Got a good car. Happy with it. Drives nice and has lots of nice features. Happy with it. Drives nice and has lots of nice features. More

Easy appointments, excellent service. Reasonable price for service and parts. Explains what they are going to do and the cost ahead of service. Reasonable price for service and parts. Explains what they are going to do and the cost ahead of service. More

All was done to my satisfaction. Neat and clean work shop . Will be back again Neat and clean work shop . Will be back again More

Scheduling my appointment was quick and easy. Oil change and tire rotation were fast and friendly Oil change and tire rotation were fast and friendly More

Robyn and Jaylen, were both so great with working with me and getting me in and out in a timely manner. Highly recommend. and getting me in and out in a timely manner. Highly recommend. More

Was welcomed at the door immediately. I had one of the smoothest, informational, relaxed, and overall great experience. I had one of the smoothest, informational, relaxed, and overall great experience. More

Excellent customer service is provided at Russ Darrow Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I greatly appreciate. Thank you to everyone who assisted with my oil change on 6/12/26. You did an amazing job! Also, thank you for the car wash, a very, very nice touch & much appreciated! More

In Bruce I trust. I am a pretty loyal Russ Darrow customer having bought 4 cars there and using them for service for over 10 years. It is all due to Bruce my service a I am a pretty loyal Russ Darrow customer having bought 4 cars there and using them for service for over 10 years. It is all due to Bruce my service advisor. More

Keep in mind this is my first time having a service done at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely i at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely inconvenienced and treated like I was invisible and not important enough. Two weeks prior I came in and scheduled three services. Oil change, seatbelt inspection and sunroof inspection. I come in the day of the appointment and was told that I couldn’t wait on the car because it needed to be in the shop for a while (whatever that meant). I was told there were no loaners available. That’s understandable but my issue was why wasn’t that brought up when I made the appointment so that I could have reserved a loaner . Long story short I was given a courtesy uber home. I did not plan on being stuck in my house all day. I ended up getting a ride from my dad to run the errands that I needed to do that day. While I’m out and about I received a text from uber saying my driver was near by. Basically a ride was sent back to my house before I was even told that my car was ready. So I called cancelled the uber and had my dad bring me back to his house so that I can get picked up and brought back to my vehicle. I once again had to postpone my own plans to come back and get my car. I come back to get my car and was escorted to the cashier. I asked her if my car was being pulled around she said no. So I had to walk outside and look for my own car. I get in the car and the old sticker from my previous oil change was still in the windshield. So I had to go back in and ask about that and was told that you guys don’t do that anymore. At this point I’ve made up my mind that I won’t ever return to this location. I have gone to the greenfield location for the most minor service and been treated a thousand times better. I live 26 mins away from your dealership so all that back and forth could’ve been avoided. I could’ve really just waited for the service to be done because all of this happened in a two hour span. More

5-Star Review for Russ Darrow Aleksey Bolotin and his team at Russ Darrow went above and beyond to meet our budget and exceed every one of our expectations while helping us buy a car for our daughter. We team at Russ Darrow went above and beyond to meet our budget and exceed every one of our expectations while helping us buy a car for our daughter. We truly appreciated their understanding, commitment, and friendliness throughout the entire process. We initially looked at a Mazda CX-30 that wasn’t quite what we were expecting, but thanks to them we walked out with a much better deal — and our daughter left with a huge, happy smile on her face! Thank you so much! We will definitely be referring friends and family to the Milwaukee office, and we’re confident that every Russ Darrow branch delivers the same outstanding service. More