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Russ Darrow Metro Mazda

Milwaukee, WI

4.3
883 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 883 reviews

March 24, 2025

It may have taken longer than my wife and I wanted but overall everyone was nice and it was a good experience. More

by CHURCHILLETHAN6
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carrick
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 24, 2025

I have had grade service and cannot complain. Turn around time is usually within an hour More

by CHEESYWORLD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

March 23, 2025

Great service! Service staff is friendly and communication was excellent. Ordered me Lyft to get back to work and then to pick me up after work to pick up my car. More

by tgdavis0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

March 22, 2025

We were extremely disappointed with the length of time it took to fix the car and frustrated with the lack of responsiveness when we requested updates and estimated dates of completion More

by Lawrence_mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Mudd
2.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

March 22, 2025

I always have a nice experience here. Friendly associates, great service, would definitely recommend. Thanks guys! More

by CASHANTAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

March 22, 2025

Friendly staff with good technicians. Comfortable waiting area and I appreciate the amenities while waiting for the service to be completed. More

by floydbretzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dontell?
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

Thanks, Floy, for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 19, 2025

What a great experience working with Elmedin Smajic to identify and purchase a Certified Used Mazda! He was professional, knowledgeable and a pleasure to work with. I would highly recommend stopping at Ru More

by Bill
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmedin Smajic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Russ Darrow Metro Mazda responded

Bill, thank you so much for choosing Russ Darrow Metro Mazda! Please let us know if we can be of any more assistance. Jalen Moore jalen.moore@russdarrow.com

March 18, 2025

Every time I asked to see the window sticker of the car I test drove they dodged and distracted until I forgot again. Early in the day I said I didn’t want the 33k version I wanted the 28k. They pressured me More

by K_HOLLY_12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Noah Matson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris S and I don’t know the name of the sales manager
Mar 21, 2025 -

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com

Mar 22, 2025 -

K_HOLLY_12 responded

I've sent you an email and would be interested in seeing what the possibilities are.

March 17, 2025

Janae Anthony & Gwen HELPED ME tremendously! ! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in More

by KEYANNACLAY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that Janea, Gwen, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your Mazda truck! Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

March 17, 2025

Great customer service! ! I always have the best experience with Janea and finance department. No complaints. More

by BUSYMOM83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gwen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your very kind review. Janea and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

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