Russ Darrow Metro Mazda

Took 3 hours to replace front brake pads & rotors and do a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of the software. I have been having the blank screen issue when changing gears from reverse to drive or park. Putting it back into reverse or restarting the car sometimes restores function. The computer sometimes randomly freezes and reboots. And occasional wireless CarPlay connectivity issues. These issues are all addressed in the newer firmware. The car still has the original factory firmware version 74.00.200 NA N. There have been 2 or 3 firmware updates released by Mazda since I purchased this car and this is at least the second time I have requested software updates to be installed and it has not been done. Service advisor told me the tech, George or maybe Jorge, checked and said I have the latest software. I do not. I am aware that the latest software version is 74.00.324 NA N. I know the software update process is annoyingly slow on these cars and requires a lot of attention to ensure it goes correctly, but it is unacceptable to lie about it being on the latest version and leave the car with buggy out-of-date software just because you have other jobs in the shop to get done. I’ve owned 7 Mazdas over the last 20 years, most of the purchased at this dealership, but this kind of stuff is a black eye for the brand’s perception. The brake job and tire rotation work that the tech did do was good and I have no complaints on that except for how long it took. More

Not so good buying experience. Sales manager made me feel bad for requesting somebody that speaks Spanish. Although sales manager did work with me, during the negotiation process, Sales manager made me feel bad for requesting somebody that speaks Spanish. Although sales manager did work with me, during the negotiation process, it was carried in a hostile, rude manner. Tim and Alejandro were very transparent and Authentic. Also when entering the finance office, high pressure sales tactics make the customer feel uncomfortable. More

I have no complaints. I’m always greeted in a friendly and helpful manner. I receive quick appointments and great service, and the service video always shows what was do I’m always greeted in a friendly and helpful manner. I receive quick appointments and great service, and the service video always shows what was done. I truly appreciate this Service Department. Great service!! More

There is no other place I would go to get work done. They are the best! They are the best! More

Wait time is never longer than estimated. Love the snacks and coffee. BRUCE is always fantastic. Love the snacks and coffee. BRUCE is always fantastic. More

Kirsten got me in for repairs within four days. She kept me updated during the repairs and worked with warranty company to cover costs. She kept me updated during the repairs and worked with warranty company to cover costs. More

Got me in out with great service. Love the video of the work being done on the car. Love the video of the work being done on the car. More

Nick Mudd did not call back when he said he would- on multiple occasions- my vehicle was there for 2 weeks this time. I have owned the vehicle for 6 months and have had 2 check engine issues. I am very multiple occasions- my vehicle was there for 2 weeks this time. I have owned the vehicle for 6 months and have had 2 check engine issues. I am very disappointed in the service I have received. I would not recommend them. More

The sales crew/managers at Russ Darrow Mazda were friendly, professional and eminently attentive to my car buying needs. friendly, professional and eminently attentive to my car buying needs. More

Dealer had my car for 2 weeks and couldn't diagnose it, then handed me a bill for 400dollars. Garbage. then handed me a bill for 400dollars. Garbage. More