Russ Darrow Metro Mazda

Everything was great, except for one tiny issue ……the detail job they did …… waited a long time, for a bad job…..tire dressing all over the paint …… wiping streaks all over the paint, probably just from detail job they did …… waited a long time, for a bad job…..tire dressing all over the paint …… wiping streaks all over the paint, probably just from a dirty towel…… I would have rather had no detail, than a bad one More

I bought a 2020 mazda CX 5 from Russ Darrow mazda and within a week it was leaking oil. Very disappointed. within a week it was leaking oil. Very disappointed. More

Tommy Huynh is a wonderful person and a great sales associate. He always kept my needs in the forefront and both explained and showed me the differences among the models. THANK YOU, TOMMY! associate. He always kept my needs in the forefront and both explained and showed me the differences among the models. THANK YOU, TOMMY! More

The people at this dealer were very friendly and went out of their way to be helpful. of their way to be helpful. More

No option to leave 0 stars, so one star it is. Poor experience for this repeat customer. Inexperienced salespeople, very pushy sales tactics and we were told it would be a waste of the manager’s Poor experience for this repeat customer. Inexperienced salespeople, very pushy sales tactics and we were told it would be a waste of the manager’s time to provide us with a bottom-line cost of the vehicle. Also refused to provide information on existing Mazda lease. We will not be returning to Russ Darrow Mazda in the future and will spread the word. More

Landon stayed behind after hours to make sure I received the best deal and service possible. Highly recommend. the best deal and service possible. Highly recommend. More

Great experience working with this dealership! Everyone was very helpful and attentive, they took the time to listen to our concerns and answer questions and make sure we felt comfortable with eac Everyone was very helpful and attentive, they took the time to listen to our concerns and answer questions and make sure we felt comfortable with each step in the process, which I super appreciated! Alejandro worked with us and he was amazing also! Very genuine and excellent customer service. More

We had a great experience with this dealership, everything went smoothly and quickly, and all the staff was very attentive, friendly, and personable. Alejandro helped us and he was fantastic. Some everything went smoothly and quickly, and all the staff was very attentive, friendly, and personable. Alejandro helped us and he was fantastic. Some sales reps at other dealerships come off as needy or pressuring, but that was not the case with Alejandro. His authenticity and genuine care shone through in all our interactions with him. He was very knowledgeable and even if there was a question we asked that he wasn’t quite sure on, he went to double check and followed up with his, which felt very trustworthy. More

Dealership was very nice and clean. Chris the salesman I worked with was very nice and wasn’t pushy when I said I didn’t want all the extra stuff in my package. Worked with me on my neg Chris the salesman I worked with was very nice and wasn’t pushy when I said I didn’t want all the extra stuff in my package. Worked with me on my negotiation and got the vehicle to a spot where everyone was happy. Down payment and financing took quite a while as they only had one finance person working, this took up a bulk of the time. We didn’t end up leaving the dealership until well past closing time. I indicated that I had a pre-approved loan through my bank, but they wanted to pull financing offers for me as well because they said they worked with my bank Landmark Credit Union. Was told that this was so I could be given the best offer, but when it came time to sit down with the finance guy (Justin, I believe) he acted like I had already looked through the finance offerings they had pulled and assumed I wanted one that was 2% over what my bank had approved me at (dealer 8.25% vs my bank at 6.14%) so I was not happy about that. After some complaining about the confusion they offered me a longer loan period at 5.99%, but never made it seem like using my pre-approved loan was an option. I plan to refinance as soon as it makes sense. Justin in finance also interrupted my fiancé as she was in the middle of saying something pretty early on in the finance transaction which made for a pretty sour experience for the remainder of our time at the dealership. Definitely not a great way to end the evening and was only saved by the fact that I got to drive away from him in my beautiful new car :) TL;DR: Chris in sales was great to work with, expect payment and financing to take a while if there’s only one finance guy, make sure you stick to your guns if they don’t present you with all the financing options and proceed carefully if you get Justin the finance guy. More

Carlos was my rep yesterday and made the entire process a joy. His incites, product knowledge, and positivity made the entire experience wonderful. I’d highly recommend leasing a vehicle from this dealership joy. His incites, product knowledge, and positivity made the entire experience wonderful. I’d highly recommend leasing a vehicle from this dealership More