Russ Darrow Honda - Service Center

Got me in on a Sunday afternoon for rear brake issue, reviewed all costs ahead of time, and had me out by close time. Excellent service! reviewed all costs ahead of time, and had me out by close time. Excellent service! More

I truly appreciate Jon and team's great sense of high touch customer service! Amazing! touch customer service! Amazing! More

Only problem is that I left a note on the front seat asking that headlight and seat position controls NOT be touched. Appears that note was ignored. This is irritating. If the service tech must adjust t asking that headlight and seat position controls NOT be touched. Appears that note was ignored. This is irritating. If the service tech must adjust these controls, they should at least put them back the way they found them. More

The staff is very helpful and takes great care of my Honda CR V e saw ch time. Honda CR V e saw ch time. More

The people seem friendly, but the efficiency is garbage. I've been in for a simple oil change and it ended up taking two hours. I know for a fact that it only takes 10 minutes for an oil change. On another I've been in for a simple oil change and it ended up taking two hours. I know for a fact that it only takes 10 minutes for an oil change. On another occasion, I had my car in for an oil change and a transmission fluid change and was quoted 3.5 hours. It took a total of 5 hours to complete. When I asked why it took so long, I was told there was only one technican working for ALL the cars. However, I knew this was a lie because I had counted a total of 3 technicians that day walking around. The amount of time it takes to do simple tasks is completely inefficient and unacceptable. Not only that, but they said that I had to pay a $50 "garage fee" that was non-negotiable. I'm sorry, but it does NOT cost $50 to recycle or dispose of parts, especially a few bottles of oil or liquid. Long story short......don't trust a dealership for quality work. They are too expensive and take too long to do anything! More

This is my place. .You get first class treatment from start to finish!!! My only place for my 2017 Honda Fit .You get first class treatment from start to finish!!! My only place for my 2017 Honda Fit More

I’ve given my experience yesterday 5 stars, even though it was a longer than anticipated wait. But I don’t know who Zach is. My CS rep was Jon Stein. That’s who I’m rating. it was a longer than anticipated wait. But I don’t know who Zach is. My CS rep was Jon Stein. That’s who I’m rating. More

Very quick service! I’ll be back when I need Honda service! Thank you much! I’ll be back when I need Honda service! Thank you much! More

I thought they made a very easy to pay purchase the car that I got the CRV. Very knowledgeable salesperson Mike that I got the CRV. Very knowledgeable salesperson Mike More

Took my car in for a parasitic draw diagnostic and told them that i have a brand new Interstate battery installed. They claimed it was because I wasn't using an OEM Honda battery and conned me into buying them that i have a brand new Interstate battery installed. They claimed it was because I wasn't using an OEM Honda battery and conned me into buying their $230 battery plus $50 labor, or pay the $95 diagnostic fee. I asked her if they performed a parasitic draw test and she told me that would be another $95 on top. I went there for a parasitic draw test in the first place! I left there $300 poorer and my parasitic draw issue is still there! More