Russ Darrow Honda

Always great service. Jon Stein our service manager always does a great job. As do the techs. Jon Stein our service manager always does a great job. As do the techs. More

Customer service is great. They completed the work as promised on time and for the cost quoted. They completed the work as promised on time and for the cost quoted. More

Russ Darrow provides excellent service. I was particularly impressed with the video presentation of my car. However, I wish the person who scheduled my appointment had ensured that the nece I was particularly impressed with the video presentation of my car. However, I wish the person who scheduled my appointment had ensured that the necessary parts were available, as I have a foreign car, which caused a longer wait than expected. Fortunately, there were snacks, coffee, and a television to help pass the time. The technician who examined my car was very professional and helpful and made sure understood what was going and what I needed to do! More

Very pleased with the customer service all that were involved in my purchase of the vehicle involved in my purchase of the vehicle More

Enjoy interacting with Chris. He was very professional. Once I was aware of what the issues were, Kyle’s video was informative, was able to make an educated decision on the mainte He was very professional. Once I was aware of what the issues were, Kyle’s video was informative, was able to make an educated decision on the maintenance needed for the vehicle. More

Alondra Sandoval is AMAZING at her job. Will make this location as my go to location. I can't say enought positive thing about her. She made my experience grate. She called me when she said Will make this location as my go to location. I can't say enought positive thing about her. She made my experience grate. She called me when she said she would, she kept me in to loop of things every step of the way. Was honest and very profesional. Thank you Alondra. More

Took my car in for service for rough idle and losing power when accelerating. They checked the codes and told me that it was carbon buildup and a Buick dealer has to take care of it. I take it to the de power when accelerating. They checked the codes and told me that it was carbon buildup and a Buick dealer has to take care of it. I take it to the dealer and they found out it was the coil pack and the warranty provider will only pay if the repair is done at the dealer I purchased the car. So I had to pay $750 on something that was covered under warranty. I feel this all could have been avoided if the technician just investigated the issue further and confirmed if carbon buildup was truly the issue. More

Always have a good experience dealing with Honda no matter the person very helpful and highly recommended matter the person very helpful and highly recommended More

Rep was kind and thorough. When he tried to give me longer times for recalls than originally discussed, he tried his best to help expedite When he tried to give me longer times for recalls than originally discussed, he tried his best to help expedite More

Professional, clean, courteous and accommodating. The team made sure I got everything checked out on my car and made the process easy to negotiate. The team made sure I got everything checked out on my car and made the process easy to negotiate. More