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Russ Darrow Honda
Milwaukee, WI
2,016 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 2,016 reviews
March 22, 2025
She helped me set everything up but after the cost I realized it was too much. I spoke to my son and we determined what I could afford. So I went back in and told her what I wanted done and what Not to realized it was too much. I spoke to my son and we determined what I could afford. So I went back in and told her what I wanted done and what Not to do. She seemed aggravated with me and I felt uncomfortable. I understand that I changed things, but I had to do it for myself. I’m a widow and on a fixed income. I know what I will have to do with my car, but I’m not sure if I will do it at Russ Darrow any longer. I’ve always been treated with respect and dignity there, but I did not feel like it on this day. I paid my bill and was going to talk to her but she was on the phone also when I tried to go back and ask her a question at one point she was on the phone and ignored me. I don’t usually do reviews, but I hope she realizes how to treat people. Thank you. More
by K21
Verified CustomerEmployees Worked With
March 22, 2025
My interaction with the front staff at the Service Center was very positive. They were very friendly and helpful. was very positive. They were very friendly and helpful. More
by Kkorenh
Employees Worked With
March 22, 2025
Very respectful and good people that were very helpful and I loved my first experience and I loved my first experience More
by PHOMAR05
March 21, 2025
I like the service they provide, they should add more shuttle drivers someone the wait is pretty long. shuttle drivers someone the wait is pretty long. More
by 211STILTS
Employees Worked With
March 17, 2025
Great sales person. Put up with my indesions. Forgot my water, no big deal. He had lots of details to sell a car Put up with my indesions. Forgot my water, no big deal. He had lots of details to sell a car More
by MANLT
March 17, 2025
I was not pleased with communication, service time, or level of care with my vehicle. level of care with my vehicle. More
by ASHLIHARRIS96
Employees Worked With
March 16, 2025
Customer service is excellent, and the people are nice. Service is really great An excellent Service is really great An excellent More
by WILLIAMSV423
Employees Worked With
March 16, 2025
Been there many times. Happy with the work! Like Rachel a lot and had Maddy this time and she was also good! Happy with the work! Like Rachel a lot and had Maddy this time and she was also good! More
by WJSAMA
March 15, 2025
Sumya excelled as our sales representative, delivering outstanding service throughout the process. She proactively communicated updates via text whenever plans shifted, ensuring we stayed informed. Despit outstanding service throughout the process. She proactively communicated updates via text whenever plans shifted, ensuring we stayed informed. Despite the challenges of us having our two-year-old daughter present, Sumya remained patient and accommodating. Her extensive knowledge of the vehicle we were considering, as well as the warranties provided by Russ Darrow and Honda, was impressive and greatly appreciated. Overall Sumya and Russ Darrow receive a 5/5 star rating. More
by KOLLINVANCE
March 14, 2025
Thank you for your service it runs a lot better and thank you for letting me know about my oil cap❤️❤️❤️❤️ you for letting me know about my oil cap❤️❤️❤️❤️ More
by Pamela Thomas
Employees Worked With
Other Employees :
Daryl Robinson
