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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
2,468 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 2,468 reviews

February 08, 2026

Very horrible experience spent days trying to get them to fix my alternator which is under warranty they gave me excuses after excuses first it was the battery then it’s the alternator I replaced the battery More

by sheniqua c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
AL COBB
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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February 08, 2026

Incredible experience. Rowley was able to help me get the car I want. The guys in financing got me an amazing deal. I am so satisfied with the entire buying experience. More

by reader223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rowley Clayborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2026 -

Russ Darrow Honda responded

We’re glad Rowley guided you to the right Honda and that the financing team secured a deal you’re happy with. Congratulations on your new vehicle and thank you for trusting us with your purchase.

February 08, 2026

Very friendly and courteous Tried very hard to get me a car and a good deal. More

by ALTMAN_LISA
Recommend Dealer
Yes
Employees Worked With
Alise and Al Cobb
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Feb 08, 2026 -

Russ Darrow Honda responded

We’re thrilled our team’s friendly service and hard work helped you secure your new Honda HR-V at a great value. Thank you for choosing Honda, and we hope you enjoy every moment behind the wheel.

February 08, 2026

So happy we chose this dealership. Derrick was well educated on Hondas and knew all the cars features making sure he pointed out all of them to us. He even knew the features of my 11 y More

by B4LYNN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2026 -

Russ Darrow Honda responded

We’re glad Derrick and George could guide you through every feature, even with your previous Honda. Thank you for recommending us to others shopping for a Honda CR-V, and feel free to reach out if you need anything else.

February 07, 2026

Rowley was great help took his time and made sure we left happily and with what we wanted. Thanks Russ Darrow More

by mzgaston0410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rowley Clayborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2026 -

Russ Darrow Honda responded

Congratulations on your Honda Pilot purchase. Rowley is glad he could take the time to ensure you left happy and with exactly what you wanted. Enjoy every adventure on the road.

February 07, 2026

Alignment not done properly. Car drives to the left when Steering wheel held center Steering wheel not centered More

by m_cammack
Recommend Dealer
No
Employees Worked With
Cruz Drahonovsky
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February 07, 2026

Rachel was able to help me get an appointment quickly and the service was performed in within the estimated finish time. 5 stars across the board. More

by Joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2026 -

Russ Darrow Honda responded

It’s great to hear Rachel got you scheduled quickly and that your Honda CR-V service wrapped up right on time. Thank you for the five-star rating and for trusting us with your vehicle.

February 07, 2026

Quick and efficient set up for service appointment- great communication- awesome video analysis of the problem - quick repair More

by VOGELHAUS
Recommend Dealer
Yes
Employees Worked With
John - not sure of last name in the service dept
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Feb 07, 2026 -

Russ Darrow Honda responded

We’re pleased the appointment setup was smooth and that our updates kept you in the loop. It’s great to hear the video explanation clarified the issue and that your Honda Civic was repaired so quickly. Feel free to contact us if there’s ever anything else you need.

February 07, 2026

The team at Russ Darrow Honda was friendly, knowledgeable, and easy to work with. They took the time to answer all my questions without any pressure. The whole experience felt smooth, transpare More

by NOAHTEAGUEDESIGN
Recommend Dealer
Yes
Employees Worked With
Bridgette Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Hill
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Feb 07, 2026 -

Russ Darrow Honda responded

It’s great to hear the process for your new Honda Civic Hybrid felt smooth and transparent. Our team strives to offer friendly, knowledgeable, and pressure-free guidance with every question. We look forward to helping you enjoy your Civic Hybrid for many miles to come.

February 06, 2026

Always have amazing service. They always know what they're doing. They send videos. Everybody is very nice and very informative. Never had a problem on all the years we've been g More

by paulasmejkal1
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Aguilar
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Feb 06, 2026 -

Russ Darrow Honda responded

We’re thrilled to hear that our service team’s expertise and video updates have made maintaining your Honda Civic so seamless. It’s great to know our friendly staff has kept each visit problem-free over the years. Thank you for your loyalty and continued trust.

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