Russ Darrow Honda

Courteous friendly professional. Get the impression that customer comes first. Seems like thy tend to overbbok their appointments so wait times are longer than anticipated. Get the impression that customer comes first. Seems like thy tend to overbbok their appointments so wait times are longer than anticipated. More

Air was not put iny tire, I was told it was in ended up having to take it to tire shop just for some air having to take it to tire shop just for some air More

Samantha was friendly and helpful. Being open on Sunday was very helpful in getting both my cars serviced. Being open on Sunday was very helpful in getting both my cars serviced. More

They always get my car done within an hour quick and fast let me know all details i need for up coming appointments for my car let me know all details i need for up coming appointments for my car More

Overall great experience, only complaint was long waits between paperwork but they did apologize and told us they were short handed and had a number of buyers were being helped at the same time. between paperwork but they did apologize and told us they were short handed and had a number of buyers were being helped at the same time. More

Service was relatively quick. The price for the service i got was great. I really like the scheduling online. The price for the service i got was great. I really like the scheduling online. More

Staff are very professional and customer friendly They are dedicated and very committed to their job! are dedicated and very committed to their job! More

They are there when I need my vehicle serviced. The previous owner of the vehicle took good care of it. The previous owner of the vehicle took good care of it. More

We traveled a 10-hour drive from out of state to buy a used car and had asked for a video beforehand to check the condition. The salesperson assured us everything was fine and the car wasn’t too old. When used car and had asked for a video beforehand to check the condition. The salesperson assured us everything was fine and the car wasn’t too old. When we got there, we noticed clear signs of paint line and texture differences from the bumper to the door — it was obvious work had been done on the car, which hadn’t been mentioned or shown, and that was disappointing. The salesperson dismissed the DIY paint job as something that could have come from Toyota and didn’t even bother to look at it when we mentioned it, which suggests they had prior knowledge of the previous paint work. As soon as we asked about the paint, the general manager got involved. The manager said he’d be glad if we didn’t buy the car since the newly marked price was higher. When we tried to explain our paint findings, we were dismissed and instead asked about the color of the car. The manager said black and white paint are cheaper and that the issue probably didn’t cost much to fix, which made it feel like our concerns weren’t being taken seriously. Regarding pricing, we were informed that the price of the vehicle had just gone up today. However, with their upcoming promotional Black Friday discount, we were told we were still getting a better deal. This explanation felt more like a sales pitch than addressing our concerns. They said they accepted cashier’s checks but told me I would have to stay at least an extra day for it to clear, even though I’m not local. They offered to match my financing rate, but as soon as I called to cancel my bank financing, the matched rate was contingent on purchasing an extended warranty — something that wasn’t mentioned initially. Overall, the experience was terrible. The customer service was not only disappointing but felt intimidating, making what should be a straightforward purchase unnecessarily stressful. More

I had a good customer experience with the servicing of my vehicle, Rachel was great vehicle, Rachel was great More