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Regal Acura - Service Center

Lakeland, FL

4.5
627 Reviews
Call Service Center (863) 260-7476

627 Reviews of Regal Acura - Service Center

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December 21, 2024

Rob took care of all my auto needs in a timely and professional manner. Will continue with Rob as my service contact on my new ZDX. More

by RONALD.AULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2024

Excellent communication. Excellent service. I appreciate the shuttle service. I was able to still work and have my car repaired. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2024

Levi was awesome, I didn’t have to sit at the dealership for hours! Really enjoyed working with him this time. More

by allisonholt80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi
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December 19, 2024

The wait was too long for a scheduled maintenance appointment. The waiting room was very crowded. More

by vanorsdalejames
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
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December 19, 2024

Brandon is the best salesperson we’ve had. This is our 6 MDX - between Cincinnati, Orlando and Lakeland, FL. That’s a lot of salespeople to compare him to. Jared (Mgr) made the experience More

by DMHUHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Regal Acura responded

We're delighted to hear that Brandon and Jared made your experience at Regal Acura a memorable one! It's fantastic knowing they stood out among many others. Thank you for choosing us again, enjoy your new MDX!

December 19, 2024

Both Troy and finance manager would both great and patient with me and the purchase the day I picked the car up with was the greatest car deal I’ve ever experienced. More

by amandasurat
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Regal Acura responded

We're delighted to hear that Troy and our finance manager made your car purchase experience at Regal Acura the best one yet! Thank you for choosing us, and enjoy your new ride!

December 19, 2024

Spent 260 dollars in a routine oil and filter change with all the extra added stuff and did not get the complementary outside car wash. More

by ELIZABETHCV17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
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December 15, 2024

Professional and attentive to what we wanted and what we needed. Great experience overall. Would buy again More

by agosto_luckydog_66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Regal Acura responded

Thank you for sharing your positive experience with us at Regal Acura! We're delighted to hear that our team was professional and attentive to your needs. We look forward to assisting you again in the future!

December 13, 2024

Service experience was positive. The service was performed timely. The Service Advisor was courteous and knowledgeable. He explained the repair work that was needed and the cost of t More

by AWJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Dec 13, 2024 -

Regal Acura responded

We're delighted to hear about your positive service experience at Regal Acura! Our team takes pride in providing timely and courteous service. Thank you for sharing your feedback with us!

December 12, 2024

It was an absolute pleasure to work with Sheron and Ryan at Regal Acura. They went above and beyond to find the exact RDX that I was looking for. The car is beautiful and I couldn’t be happier with my exper More

by d.camp13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron and Ryan
Report | Print
Dec 13, 2024 -

Regal Acura responded

We're delighted to hear that Sheron and Ryan exceeded your expectations at Regal Acura! It's fantastic that they helped you find the perfect RDX. Enjoy your beautiful new car, and thank you for choosing us!

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