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664 Reviews of Regal Acura - Service Center
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April 23, 2025
Rob was awesome. This was the 3rd time we were in for the same reason. Parts department claimed they had the part . The first time someone else had taken for the car This was the 3rd time we were in for the same reason. Parts department claimed they had the part . The first time someone else had taken for the car they were working on. The second time parts claimed they didn't have it Rob was extremely diligent about making sure the part was there and would be used for our car. More
by cathydodd3
April 23, 2025
Michael was excellent and the problem was addressed under my new car warranty. But when leaving the dealership we noticed my drivers side door was ajar - off line. I didn't bring it in that way. Michael took my new car warranty. But when leaving the dealership we noticed my drivers side door was ajar - off line. I didn't bring it in that way. Michael took it back into the shop- door adjusted but not completely lined up. More
by SAINT6760
Employees Worked With
Michael
April 17, 2025
Very customer oriented and helpful. Troy took time to explain the features of the new vehicle answering any questions we had.Would definitely recommend to others. Troy took time to explain the features of the new vehicle answering any questions we had.Would definitely recommend to others. More
by None
Verified CustomerMarch 29, 2025
Same great service as I’ve always received at Acura in Lakeland Thank you again Lakeland Thank you again More
by Gunilla
March 29, 2025
Same great service as I always receive at the Acura in Lakeland Thank you again Lakeland Thank you again More
by Gunilla
March 27, 2025
Appreciate that they have a courtesy car to take you and drop you off if needed. drop you off if needed. More
by WDEEMER
March 22, 2025
Regal Acura invests in due diligence to find root cause of issue. They ensure proper solution is found in timely manner. My car drives much better with their service and care. of issue. They ensure proper solution is found in timely manner. My car drives much better with their service and care. More
by msmys
Employees Worked With
Matt
March 16, 2025
Customer service next to nothing. Service Advisors don’t return phone calls or email/text messages. Repairs do not correct problems. We just keep replacing parts which makes me wonder Service Advisors don’t return phone calls or email/text messages. Repairs do not correct problems. We just keep replacing parts which makes me wonder if they are guessing or if the previous repairs/replacements were even needed. Car going back into the shop Tuesday for same repair problem for the fourth time. We’ll see what happens $6,000 dollars later. More
by GBANDLOW1954
Employees Worked With
Austin? Leo
March 15, 2025
Good experienced technicians and solving problems quickly. Highly recommended and will go back for any other service needs. quickly. Highly recommended and will go back for any other service needs. More
by Robert
Employees Worked With
Other Employees :
Megan Barnes
