Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Regal Acura - Service Center

Lakeland, FL

4.4
662 Reviews
Call Service Center (863) 260-7476

662 Reviews of Regal Acura - Service Center

Sort by
March 29, 2025

xxxx regal and rob I will take my car to chuckie cheese before I come back their More

by borderstanika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Regal Acura responded

Hello - I'm concerned to see this review and would like the opportunity to get some additional feedback about your experience. At your earliest convenience, would you please contact me directly? Thank you, Johnny Mullins - Service Manager - (863) 356-4439

March 29, 2025

Same great service as I’ve always received at Acura in Lakeland Thank you again More

by Gunilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Regal Acura responded

Thank you for being a Regal Acura customer! We look forward to seeing you at your next visit!

March 29, 2025

Same great service as I always receive at the Acura in Lakeland Thank you again More

by Gunilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Regal Acura responded

We're grateful for your continued support of the Regal Acura team! Thanks so much for your business and we'll see you next time!

March 27, 2025

Appreciate that they have a courtesy car to take you and drop you off if needed. More

by WDEEMER
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Regal Acura responded

Thank you for the glowing review! We appreciate your support! - Regal Acura

March 22, 2025

Regal Acura invests in due diligence to find root cause of issue. They ensure proper solution is found in timely manner. My car drives much better with their service and care. More

by msmys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Mar 24, 2025 -

Regal Acura responded

Thank you for sharing your experience! We're delighted to know that our team at Regal Acura was able to address the issue and improve your car's performance. Safe driving ahead, and we look forward to assisting you in the future!

March 16, 2025

Customer service next to nothing. Service Advisors don’t return phone calls or email/text messages. Repairs do not correct problems. We just keep replacing parts which makes me wonder More

by GBANDLOW1954
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin? Leo
Report | Print
Mar 17, 2025 -

Regal Acura responded

Thank you for taking the time to share your feedback. I’m sorry to hear about the frustrating experience you've had. Your satisfaction is important to us, and we want to improve your experience. Please reach out to Johnny Mullins-Service Manager directly so we can discuss this further.

March 15, 2025

Good experienced technicians and solving problems quickly. Highly recommended and will go back for any other service needs. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Regal Acura responded

Thank you!

March 11, 2025

Waited and then told my maintenance plan not in system despite having service there before. Left without service. More

by DUMOIS2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember his name. He was polite but didn’t resolve the issue
Report | Print
Mar 13, 2025 -

Regal Acura responded

I'm sorry to hear about the inconvenience with your maintenance plan not being recognized. We strive for seamless service experiences, and it's disappointing that we fell short this time. Please reach out so we can resolve this issue promptly and ensure you receive the service you deserve. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 28, 2025

Dealer had no rental or loaner cars seemed sales staff didn't know how to cancel problems More

by stinson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Mar 03, 2025 -

Regal Acura responded

I'm sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 27, 2025

excellent service. not too fast service but the quality was excellent. the team was very professional.......................................... More

by mtorresaquino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Regal Acura responded

mtorresaquino, we're delighted to hear that you appreciated the quality and professionalism of our team at Regal Acura. Thank you for your feedback!

1
2
...
67