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Regal Acura - Service Center

Lakeland, FL

4.5
604 Reviews

604 Reviews of Regal Acura - Service Center

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November 09, 2024

Great dealership with fast friendly service, always easy to get an appointment at a convenient time with our preferred service manager More

by cwilhelm4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Acura responded

Thank you!

November 07, 2024

I highly, recommend Regal Acura for there promise to exceed your expectations. I especially, like the calm and professional attitude the people working there. More

by zbackar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Nov 12, 2024 -

Regal Acura responded

Thank you!

November 06, 2024

Everyone was nice! The wait time wasn't bad at all! Great waiting area with good snacks! More

by tairobinson86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi
Nov 12, 2024 -

Regal Acura responded

Thank you!

November 04, 2024

The staff was polite and did an excellent work, I was very pleased with the service More

by NOBERTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Acura responded

Thank you!

October 31, 2024

Regal Acura and our salesperson Brandon made the buying experience so easy and painless. I would highly recommend them. More

by Brian C.
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Acura responded

Thank you!

October 29, 2024

Your entire process from check in at arrival to check out when the service is complete is well planned and executed. More

by KFITZGERALD0310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Acura responded

Thank you!

October 21, 2024

I worked with Troy who helped me close a deal on an Acura Integra. Troy was even keeled, never too high or too low through our negotiations. I would definitely work with him again. Although I feel some detai More

by smarttallguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Acura responded

We're happy to see that you had a 5-Star experience with Troy. Thanks for sharing and congratulations on your new Acura.

October 21, 2024

Very easy to conduct business. We leased our new 2025 Acura RDX and Jared was very helpful. More

by capote
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Acura responded

The team at Regal is thrilled you’re happy with your recent store visit. Congratulations on your new RDX!

October 19, 2024

Chrissy is excellent in helping us get not only good service but always with a smile! We didn’t have to wait long & felt like vehicle Le was all checked out for my trip to Atlanta! 😀 More

by KATS1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Acura responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

October 18, 2024

they did a good job and worked on my car fast but when i got my car back it was dirty on my seat and dirt on my mats More

by Tatiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Acura responded

Thank you for your feedback! I’m glad to hear that our team worked quickly on your car, but I apologize for the cleanliness issues you encountered. We strive to return vehicles in excellent condition, and it’s disappointing to know we fell short in this area. I’ll make sure to share your comments with our team so we can improve our cleaning process. If there’s anything else we can do for you, please let us know.

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