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Regal Acura
Lakeland, FL
851 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 851 reviews
August 18, 2022
Great customer service thanks for my new Acura we love it. Thanks Troy and Pedro it. Thanks Troy and Pedro More
by casiesassano1974
Verified Customer
August 09, 2022
I never spoke directly to my service advisor. There was a young female associate who checked me in. She did not provide me with a description of services due or estimate until I asked. The price There was a young female associate who checked me in. She did not provide me with a description of services due or estimate until I asked. The price quoted was significantly less than what I was charged. After paying, I asked to speak with my service advisor. He was paged, but there was no response. I waited 15 minutes, at which time I saw the young lady who had quoted me earlier in the day. When I inquired as to the significant price difference, there was no eye contact and she rudely stated "I told you this morning the price did not include tax and tech time", which she clearly had not. When I mentioned that she had not advised me of such, she kept her head down, repeated the same statement and continued what she was working on. After returning home, I added the costs on my invoice, factored in tax and still appeared to be overcharged. I have been a loyal customer of Regal, leasing and servicing Acuras since 2010. I was disheartened by this experience, this young girl's attitude and the fact I never got to speak with my service advisor. There were a lot of new, young faces in the service sign in area; many who were on their cell phones and never looked up to assist. This will not deter me from returning as the service technicians do a wonderful job. However, there was a definite difference in customer service than with my prior experiences. More
by SHELMOR1965
Employees Worked With
Chris Lashley was the assigned advisor but I never spoke with him.
August 06, 2022
Service was pretty good can’t complain first time going to the dealer the lady who was in charge the excellent of servicing my vehicle yes I will bring my vehicle back and I will probably tell my daught to the dealer the lady who was in charge the excellent of servicing my vehicle yes I will bring my vehicle back and I will probably tell my daughter also . a little disappointment of not having a car clean like other Acura dealers but maybe they were so backed up I’ll let it pass for now no big deal maybe in the future thank y More
by David
Employees Worked With
July 21, 2022
Great Service. We had to come back for tint and nitrogen tires after we bought the MDX, and it was painless. We were at the dealership for less than a hour. We had to come back for tint and nitrogen tires after we bought the MDX, and it was painless. We were at the dealership for less than a hour. More
by jguyl81
Employees Worked With
July 20, 2022
Great experience. .. customer for life.... between Brandon and your dealership, we came back to buy a 2nd Acura within 45 days....TLX Type S on 06/03 and this MDX on 07 .. customer for life.... between Brandon and your dealership, we came back to buy a 2nd Acura within 45 days....TLX Type S on 06/03 and this MDX on 07/16. Can't say enough about the great experience we had.... especially when comparing to the other dealerships in our area (AutoNation, Fountain, and Jenkins). (We drove 1.5 hours just to get to the dealership...) More
by jguyl81
July 19, 2022
Megan the service department person I dealt with on more than one occasion has always been very accommodating in scheduling my vehicle for service . than one occasion has always been very accommodating in scheduling my vehicle for service . More
by SAINT6760
Employees Worked With
Megan Barnes
July 18, 2022
Easy, no hassle experience. Felt comfortable every step of the way with Troy as my salesman. Felt comfortable every step of the way with Troy as my salesman. More
by danjgerhardt
July 08, 2022
Very professional, friendly courteous indivuals. They told me what needed to be worked on and did it efficiently! They told me what needed to be worked on and did it efficiently! More
by GRANDMASLITTLEFLAKES
Employees Worked With
