Rallye BMW

BEST ON LONG ISLAND From the time you drive in to the indoor service center and your last name appears on the widescreen monitor you realize this service center caters t From the time you drive in to the indoor service center and your last name appears on the widescreen monitor you realize this service center caters to their clients. Service if quick and your vehicle is as clean as when first delivered. Setup for loaner is quick, effortless and the vehicles are very clean in and out. This is the third 5 series I have bought or leased from Rallye BMW. Highly recommend you purchase your next vehicle here. More

Less than expected for BMW Dropping off the car for service was excellent. Returning the loaner and picking up my car was incomprehensibly bad for a BMW dealer. I still haven' Dropping off the car for service was excellent. Returning the loaner and picking up my car was incomprehensibly bad for a BMW dealer. I still haven't gotten a call back from the message I left. More

Great customer service Personable, educated, personnel the team did a great job getting my car done in a timely fashion, I waited in the customer service lounge that was imp Personable, educated, personnel the team did a great job getting my car done in a timely fashion, I waited in the customer service lounge that was impeccably clean and my car was done in les time than was promised !! More

completely satisfied I'm always confident that my car concerns are resolved in a quick timely professional manner. All issues (even the ones I didn't notice are fixed) ar I'm always confident that my car concerns are resolved in a quick timely professional manner. All issues (even the ones I didn't notice are fixed) are resolved and I drive away knowing that I WON'T have to return to complain. Thus us why I bought my car from Rallye, use Rallye service and have Carol Muniz as my advisor. Never an issue, always pleasant, successful and for over 30 years, (yes 30....Honda previously) I have enjoyed a joy filled car experience. Nothing but praise!! More

Love my service. Bret is my "go to guy. "Very accommodating professional trust worthy honest. PATIENT with me. If I have an issue (and that isn't very often ) He t Bret is my "go to guy. "Very accommodating professional trust worthy honest. PATIENT with me. If I have an issue (and that isn't very often ) He tries to resolve it asap. Tries to get me in on my schedule! Great guy! I find the other service staff very friendly and helpful as well. Hats off to Bret and the service dept More

BMW 4 Series Lease This dealership tries to make you feel like they’re different, but they’re not. Most BMW dealerships reward getting new leases by absorbing costs of t This dealership tries to make you feel like they’re different, but they’re not. Most BMW dealerships reward getting new leases by absorbing costs of the old one. I was completely played and ended my lease early thinking I wouldn’t have to pay the remaining payments. I have to pay for months now where I’m not even using the car and NO ONE told me that. Excuse me for thinking I would not need to pay for time I literally do not own or have access to the car. Robert also swindled me into an overpriced car where the rims had dents even though I was hesitant because he didn’t want to spend further time negotiating with me. Would not recommend to anyone. More

It was hot!! Air conditioner stopped working in 95 degree heat..... took a couple of days do have car serviced (because I wanted a loaner car) Car was serviced, a Air conditioner stopped working in 95 degree heat..... took a couple of days do have car serviced (because I wanted a loaner car) Car was serviced, air works subject to my $50 deductible, I had an alignment inspection and detailing while I was there too, felt I got a fair value for the services preformed and I left a happy camper. Car looks great too and the air is blowing cold again! More

Very ptofessionak Car came back cleaned and working perfectly. Would recommend service for any BMW owner..being a pre owned certified helped keep cost down..will come h Car came back cleaned and working perfectly. Would recommend service for any BMW owner..being a pre owned certified helped keep cost down..will come here for next purchase also More

Communication Concern My wheels were out of alignment. Didn't know. Brought car in for regularly scheduled service. Nothing about alignment communicated. Two weeks later I My wheels were out of alignment. Didn't know. Brought car in for regularly scheduled service. Nothing about alignment communicated. Two weeks later I got a leak in one tire and brought to my tire guy. He was crazed about how the wheels were not aligned. Spoke to service manager after the fact. He was very pleasant and understanding but that's all he could do at that point. More

Great Experience Adam Romano was a fantastic Service Advisor. My 2016 M2 was suffering from a severe hesitation, basically undriveable. I had never been to Rallye for Adam Romano was a fantastic Service Advisor. My 2016 M2 was suffering from a severe hesitation, basically undriveable. I had never been to Rallye for service but a friend recommended Adam to me and told me how great he was. I gave him a call and he was super friendly and made arrangements to get me in ASAP. I needed a loaner but on such short notice one was not available. So he contacted Enterprise Rentals and was able to get me in a car in under an hour. By the next day my car was fixed and I returned the rental. My hesitation issue was fixed under warranty and the car has been driving fine since. Thank you for you quick, courteous and reliable service experience. More