Rallye BMW

Dealership is amazing, very knowledgeable and thorough. Keep up the great work Chris definitely know his job very well Keep up the great work Chris definitely know his job very well More

awful sitting area, not clean, no service but other stuff was OK such as the service department. Rude Indian guy in garage monitoring traffic. was OK such as the service department. Rude Indian guy in garage monitoring traffic. More

Dear Sales department/service department, I hope this message finds you well. I am writing to express my dissatisfaction with the recent service experience I had at BMW Rallye of Westbury on dates 1/14/2 message finds you well. I am writing to express my dissatisfaction with the recent service experience I had at BMW Rallye of Westbury on dates 1/14/25-1/24/25. As a recent BMW customer, I was disappointed by the level of service I received, which fell far below my expectations. I purchased an M440i Convertible from BMW Rallye of Westbury on 12/14/24 and had it for about a month before hitting a pothole that caused a flat tire. After using BMW’s roadside assistance, the tow truck discovered damage to the passenger tire and rim, and upon further inspection, found all the rims were dented. I was without a car for several days and used the Uber service provided by BMW, but after two rides, I was told I had exceeded the limit and could no longer use it. When I contacted my sales representative assigned to my case,Chris, I was informed there were no loaner cars available and that customers simply “figure it out.” I wasn’t notified about the option to use Enterprise or other rental services, so I rented a car for 9 days, thinking it would only be for a day or two. During that time, the service team told me the tire they ordered was incorrect, causing a further delay. On January 24, when the car was finally ready, I spoke with the sales manager, Christopher, who gave me a discount on the rims but did not reimburse me for the $600 I spent on the rental car. I’m seeking reimbursement or a partial compensation for the inconvenience caused by the extended period without a car. I chose BMW because of its reputation for quality and customer service, and I believe this experience does not reflect those values. I would appreciate it if someone could look into this matter and let me know what steps will be taken to ensure it doesn’t happen again. Thank you for your attention to this matter. I look forward to your prompt response and a resolution. Sincerely, Lindsay Scaperotta Phone#: 516-527-1955 M440i VIN#: WBA63AT00NCH65914 More

Chris was very helpful and also i had to be at work on time and he made sure my car was available for pick up appreciate his work definitely one of the best advisors that help you time and he made sure my car was available for pick up appreciate his work definitely one of the best advisors that help you More

Great facility, beautiful dealership and the service is good but they tend to be a bit pricey. good but they tend to be a bit pricey. More

Only Dealer I will go to to get work done on my ex four service manager Bret Hines always takes care of us and I like the addition of the short video they sent you when you’re waiting for the car to let yo service manager Bret Hines always takes care of us and I like the addition of the short video they sent you when you’re waiting for the car to let you know what’s going on More

Greeted by warm service, diagnosed problems and actually had parts in stock same day! Would come back over other service centers for sure. had parts in stock same day! Would come back over other service centers for sure. More

Great service, So far there is nothing at this time that. Can say more Thank you that. Can say more Thank you More

Very professional and very friendly service. Specifically the lift service makes my trip much easier. Specifically the lift service makes my trip much easier. More

Good dealer with good customer service! I will comeback for next purchase. Recommend to all my friends. I will comeback for next purchase. Recommend to all my friends. More