Rallye BMW

I dropped off my car on Monday for a check engine light being on. I was told by service advisor Chris Williams that they won’t be able to look into it until the next day, Tuesday, which was fine with me. being on. I was told by service advisor Chris Williams that they won’t be able to look into it until the next day, Tuesday, which was fine with me. I texted Chris on Tuesday asking him for an update and he told me that he would not know till end of day. I did tell him that I had travel plans and knowing my car repair status was time sensitive. I never got an update and had to text Chris again at end of day on Tuesday at which point he told me they will not look into my car until Thursday. Again I had to text him on Thursday morning at which point they finally proceeded to look into my car. To top off the bad customer service after a 4 day keeping my car there they proceeded to tell me that a “defective warranty covered” radiator vent that needed to be changed was allegedly impacted which is impossible since it’s behind my grill which was not “Impacted” or damaged. So they claimed that the defective part is not covered by BMW warranty. Terrible customer service and very unprofessional! Especially for a BMW dealership. I will never go back there again. Plenty of other BMW dealerships available to service my car and purchase my future BMW from. More

Rallye BMW in Westbury provided a very comfortable atmosphere in which to find a new car. Bert Vargas from the sales team couldn't have made the process any easier and was a pleasure to work with. atmosphere in which to find a new car. Bert Vargas from the sales team couldn't have made the process any easier and was a pleasure to work with. More

The service department is top notch. The only problem with Rallye is the lease return process. Very unhappy with the last lease return process (my fourth car from them) will probably s The only problem with Rallye is the lease return process. Very unhappy with the last lease return process (my fourth car from them) will probably stop me from getting a new car from them again. They tried to charge me for something over a month after the car was returned. On top of that it was a windshield that would have been covered if the car was still in my name. I refused to pay and they sent it to collections which affected my credit. Unless they fix the issue it’s the last car I will get from any Rallye dealership. More

Bought three cars from them I’m satisfied with my purchase Will. Buy again one day purchase Will. Buy again one day More

I love Rallye BMW’s professionalism and prompt attention to detail - Dennis who has been my service advisor for the last 8 years is a top notch advisor and doesn’t try to muscle you into to stuff you don’t to detail - Dennis who has been my service advisor for the last 8 years is a top notch advisor and doesn’t try to muscle you into to stuff you don’t need like other dealerships ! Rallye is my place for all my BMW repairs More

Rally is one of the top dealerships, offering excellent customer support for both sales and service. customer support for both sales and service. More

The dealership has convenient hours. They can usually provide a loaner but that might push out the scheduled service. They can usually provide a loaner but that might push out the scheduled service. More

Great experience! Daniel Turin- is very professional, patient and educated regarding BMW cars. I am also grateful for Darren Thomsen for helping me get into a better Daniel Turin- is very professional, patient and educated regarding BMW cars. I am also grateful for Darren Thomsen for helping me get into a better car and making sure I was left a happy customer!! Darren went above and beyond and I am truly grateful! Also I would like to Thank Danielle Dewling and Hasan Barakat making sure I had a great smooth experience! I also want to commend James D'Agostinofor making sure I was left satisfied with my new BMW! More