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Plaza Cadillac
Leesburg, FL
1,734 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,734 reviews
January 05, 2024
2 1/2 hrs to change a thermostat $1054? $420 per hour? Dec 27, 2023 MO 82659 Invoice CDCS138251 How much of the labor cost get of the $1054? Is he paid piecemeal? This is hard to s $420 per hour? Dec 27, 2023 MO 82659 Invoice CDCS138251 How much of the labor cost get of the $1054? Is he paid piecemeal? This is hard to swallow! William George More
by billgeorge1948
Verified CustomerEmployees Worked With
Service Dept
December 28, 2023
I took my car to be checked as the engine signal was on. The problem has been identified but the part was not available and not even in stock. Staff was very nice but not being able to solve the problem was The problem has been identified but the part was not available and not even in stock. Staff was very nice but not being able to solve the problem was very disappointing. I will have to reach back to check the eventual availability of the part in the future... More
by JULIAN91250
Employees Worked With
Service department
December 28, 2023
Quality of service is high as far as I can tell. Operationally, there is a need for improvement. I was waiting for my car in the waiting room and came out after several hours to ask for an updat Operationally, there is a need for improvement. I was waiting for my car in the waiting room and came out after several hours to ask for an update, and they had no idea I was there waiting despite my stating that clearly when checking in and the staff person seeing me in the waiting room when coming in to get other customers. More
by rmsmith8
Employees Worked With
Harry
December 27, 2023
This is the second time taking my car there for the same issue within 2 weeks. it’s been over a week and I still haven’t received any updates on my vehicle regarding status of repair. Thought I was going to issue within 2 weeks. it’s been over a week and I still haven’t received any updates on my vehicle regarding status of repair. Thought I was going to be receiving the Cadillac experience but it definitely hasn’t met that expectation. More
by logancenderle
Employees Worked With
N/A-Service Department
December 21, 2023
Plaza Cadillac is a fair and trustworthy dealership. They bent over backwards to ensure my vehicle was repaired correctly and that I was satisfied with the service. They bent over backwards to ensure my vehicle was repaired correctly and that I was satisfied with the service. More
by MILDON98
Employees Worked With
Harry Akarcay, Senya and David Newton
December 21, 2023
After paying $715. 00 to change oil, and remove service engine code, and service ride control code, which they did not do they are still on, and replace one fuse for pul 00 to change oil, and remove service engine code, and service ride control code, which they did not do they are still on, and replace one fuse for pull down front top motor, I am scared to return to your shop to pay more $$$ for the same service, with out a guarantee that it will be repaired or Money returned, will not be coming back, thank you Gerald Beer More
by jbgolfcars
Employees Worked With
Service dept
December 17, 2023
Always great service and friendly staff that makes you feel like family. Will continue coming to this dealership and highly recommend them. feel like family. Will continue coming to this dealership and highly recommend them. More
by CENIA77
Employees Worked With
Other Employees :
Jonathan Molzof, DAVID STONE, David Guzman, Jack Jackson
December 07, 2023
If you go there for service and have to wait for your car.. prepare to be there all day. They parked my car at the end of the parking lot instead of bringing it back to where you drop it off and I had to car.. prepare to be there all day. They parked my car at the end of the parking lot instead of bringing it back to where you drop it off and I had to walk a little bit to get to it, which I didn't like cause I can't walk long distances anymore. More
by Caddygirl#24
Employees Worked With
Service dept
