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Plaza Cadillac
Leesburg, FL
1,665 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida.
We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help.
Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes.
We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,665 reviews
August 18, 2020
Went in for service ended up purchasing a car.The experience was easy and everything was explained to our satisfaction.Colt was very attentive and pleasant to work with . experience was easy and everything was explained to our satisfaction.Colt was very attentive and pleasant to work with . More
by MWMORRISON1640
Verified Customer
August 15, 2020
The service manager, Steve, is always very pleasant and helpful. I appreciate the updates when waiting for my car to be serviced. Thank you. The car wash is always appreciated. helpful. I appreciate the updates when waiting for my car to be serviced. Thank you. The car wash is always appreciated. More
by MARGRETSCOTT
Employees Worked With
Steve.
August 15, 2020
Went in for an oil change with an appointment and it took over an hour! Then when we got in the car they hadn’t even filled the washer fluid. Shouldn’t that be part of their “multi-point” inspection? Service over an hour! Then when we got in the car they hadn’t even filled the washer fluid. Shouldn’t that be part of their “multi-point” inspection? Service manager refilled the fluid after we asked. More
by RENAMARCHAND
Employees Worked With
Service dept
August 15, 2020
Very helpful and understanding of my situation The passenger window was down and would not go up. My wife has Alzheimer’s And Parkinson’s . I needed to get home quickly. Harry jumped in and took c The passenger window was down and would not go up. My wife has Alzheimer’s And Parkinson’s . I needed to get home quickly. Harry jumped in and took control of my situation and got me out quickly. He saved the day! More
by Terry
Employees Worked With
Harry in service
August 13, 2020
Harry the service consultant evaluated the left outside mirror operation. He determined that the stops on mirror was not operating correctly. He said that Plaza Cadillac would need to order replacement mir mirror operation. He determined that the stops on mirror was not operating correctly. He said that Plaza Cadillac would need to order replacement mirror.. The mirror will be installed tomorrow August 14 , 2020 as promised. More
by PVANDENBARK
Employees Worked With
Harry Service Department Excellent
August 13, 2020
As usual my repair visit to your Plaza Cadillac was a complete delight. Both Harry & Steve in your service dept were AWESOME they ALWAYS bend over back to satisfy all of their patrons. Thanks again fo complete delight. Both Harry & Steve in your service dept were AWESOME they ALWAYS bend over back to satisfy all of their patrons. Thanks again for the OUTSTANDING SERVICE that I received during my visit. I also got to meet one of your top salesman by the name of Mr. Jesse Knapp he was great and well informed about the vehicle I was inquiring about. I will convince my wife we might just need the beautiful white CTS that I questioned Mr.Jesse about. Cross your fingers for me. It is always a pleasure visiting your dealership and I plan to tell anyone who ask’s me about buying a new or pre-owner top quality vehicle. Thanks again, Sincerely, Herb Ciezadlo 😎🌴😊 More
by HM. Ciezadlo
August 09, 2020
Steven was very helpful. Called in around lunch time Friday as noticed I had a nail piercing the back tire on our Cadillac. Steve said they could fix it if I could bring it in by 3 or 4.. Tire could Friday as noticed I had a nail piercing the back tire on our Cadillac. Steve said they could fix it if I could bring it in by 3 or 4.. Tire couldn’t be fixed, so they put 2 new tires on front, and best 2 tires on back. Was thankful they were able to fix it on a Friday afternoon. Steven was very polite and caring. More
by Beverly Heffernan
Employees Worked With
Service Dept. Steven W.
August 08, 2020
Unsolved problem Went in with a problem and came home with the same problem. A few years ago I wouldn't trust anyone but Plaza servicing my car but now I don't trust t Went in with a problem and came home with the same problem. A few years ago I wouldn't trust anyone but Plaza servicing my car but now I don't trust them. More
by jeeninga
Employees Worked With
Harry
August 07, 2020
A very pleasant experience. We had dealt with this dealership before and have always enjoyed the time, service and treatment we received. Plan to be a customer in the future. In dealership before and have always enjoyed the time, service and treatment we received. Plan to be a customer in the future. In More
by karentitus123
August 05, 2020
Surprised that nobody in the service department wore a mask or gloves. Their clientele are older people like me. Them wearing a mask protects me. mask or gloves. Their clientele are older people like me. Them wearing a mask protects me. More
by CARL.MRYER
Employees Worked With
